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NewRoads Newmarket Toyota
Newmarket, ON
280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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280 Reviews of NewRoads Newmarket Toyota
December 07, 2019
Henry Xiong was very helpful and knowledgeable. He listened to us and showed us the vehicles we were interested in, unlike some dealerships we visited who were only interested in selling what they ha listened to us and showed us the vehicles we were interested in, unlike some dealerships we visited who were only interested in selling what they had a lot of in stock. I would definitely recommend this dealership and Henry Xiong to friends or acquaintances who are in the market for a new vehicle. More
by Ian
Employees Worked With
Henry Xiong
December 04, 2019
I had great experience at Newmarket Toyota actually two times now. I have decided to switch my renting car to SUV and it was very easy They accommodate my request and even gave me a discount on my new c times now. I have decided to switch my renting car to SUV and it was very easy They accommodate my request and even gave me a discount on my new car. The person’s name I dealt with is Francois and we had a fun chat while I was waiting for my insurance to be faxed. Thank you all at Newmarket Toyota! More
by Irina
Employees Worked With
Francois
November 19, 2019
Bad customer service and relations We just came back from servicing our Prius at Newmarket Toyota. I feel lied to and the service clerk was not very nice to us. Our car needed a new b We just came back from servicing our Prius at Newmarket Toyota. I feel lied to and the service clerk was not very nice to us. Our car needed a new battery and the dealership wanted to charge us $70 for an analysis plus an hours worth of labour to change it. When we questioned the service clerk on this, he started to get angry and at first refused to drop the analysis fee, which we felt they did not do because all that they showed us was a small slip of paper from a battery tester (other garages perform battery analysis for free), no other analysis was done. He finally dropped the amount of labour to ½ an hour to change the battery (something we were able to do in 15 minutes ourselves but had to get the battery at the dealership) and refused to talk to us. We've been dealing with this dealership for almost 20 years, and purchased 2 vehicles here, we'll be looking for another dealership. More
by greens5
Employees Worked With
Sam Nazemi
November 18, 2019
Timothy was a pleasure to work with. He was informative, worked with me, and personable. Newmarket Toyota and Timothy are all-stars. Will 100% recommend. worked with me, and personable. Newmarket Toyota and Timothy are all-stars. Will 100% recommend. More
by justin harber
Employees Worked With
Timothy
November 18, 2019
Service People Angry & On Edge One guy we have been dealing with for the last year is determined to give us hard time every time we book a service for our two cars, one day our cars One guy we have been dealing with for the last year is determined to give us hard time every time we book a service for our two cars, one day our cars were not properly setup on their system, one day we get charged for the service I have purchased ECP plan for with them, one day they mix up the appointment of my two cars with each other. Anyway there is no shortage of excuses for this guy to give us a hard time! and every time it is our fault and absolutely not them. the rest of them seem OK but oh boy oh boy. I decided to find another dealership farther than these guys just not to deal with them period! He seems he doesn't like his job and want to release it on somebody! More
by matthew
Employees Worked With
Sam Nazemi
November 06, 2019
Service people at this dealership can use some training on customer service. Made a mistake and bought 2 toyotas from them. Can't wait until my contract is over! on customer service. Made a mistake and bought 2 toyotas from them. Can't wait until my contract is over! More
by Pissed Customer!
Employees Worked With
Prefer not to disclose
August 23, 2019
Nice and warm experience Alisson is a very experienced excellent car dealer, professional and kind. The way she helped us made us feel comfortable to make the decision. She is Alisson is a very experienced excellent car dealer, professional and kind. The way she helped us made us feel comfortable to make the decision. She is always available and patient to answer our questions. She represents a possitive image of this Toyota dealership. In addtion, Domonique is amazing. We would like to say thank Dominiques for her time and patience to meet our unique needs. We really appreciate her help. More
by Yuxin Wu
Employees Worked With
Allison, Dominique and Nick
June 10, 2019
Poor Customer Service Thought I could use their Services but they surprised me with a very unexpected Customer Service!! Called for a Quote on a fab and received an experi Thought I could use their Services but they surprised me with a very unexpected Customer Service!! Called for a Quote on a fab and received an experience quote to compare with the other dealerships when asked why too much of difference between dealerships the gentleman on phone from “PART department” told me Go F....Yourself!! Can u believe it??? I am still in shock.....Won’t recommend anyone At all!! More
by Ray
Employees Worked With
Part Department Representive
May 22, 2019
Exceeded Expectations This dealership was courteous, friendly and went above and beyond my expectations in order to accommodate me when servicing my vehicle. Ashleigh Ande This dealership was courteous, friendly and went above and beyond my expectations in order to accommodate me when servicing my vehicle. Ashleigh Anderson was an absolute pleasure to deal with and I can't thank her enough for the excellent customer service I experienced. Jo-Ann M. More
by Jo-Ann M
Employees Worked With
Ashleigh Anderson
March 16, 2019
Stay away This dealership is terrible. Service department can't even book an appointment properly. Then they give you attitude when you complain that a routine This dealership is terrible. Service department can't even book an appointment properly. Then they give you attitude when you complain that a routine service is taking too long as a direct result of their not booking the appointment as they should have. No problem guys, I'll just take my business elsewhere. More
by Anthony Cogliano
Employees Worked With
Paul
