NewRoads Honda

Brought my vehicle to the dealership to replace a broken turn signal and thought I would allow them to do my oil change while it was there. Only to discover the following day, the cover plate was not screw turn signal and thought I would allow them to do my oil change while it was there. Only to discover the following day, the cover plate was not screwed back on securely and began to drag on the floor. Ruined my weekend plans as I had to return on a Saturday morning to get this fixed. No attempt to make up for the mistake except to offer a car wash. What ever happened to customer service? Not planning to bring my vehicle back here unless I really need to. More

I took my Honda CRV twice to the Newroads Honda Service department and both times left very disappointed as I had more repairs on my vehicle each time. Needless to say I will never go back there! department and both times left very disappointed as I had more repairs on my vehicle each time. Needless to say I will never go back there! More

The Honda CRV is great. The sales process was what you’d expect. However, dealing with the “ Finance” manager was appalling. I felt I was manipulated and mislead about my or The sales process was what you’d expect. However, dealing with the “ Finance” manager was appalling. I felt I was manipulated and mislead about my original vehicle purchase. The initial vehicle I chose I found out at signing that it was a resale and 3 months of the warranty has elapsed. He had tried to slip this by me but I do contracts for a living. He also said window etching was required I had to pay $800 for that useless “option”. there were other “built in “ charges that were not required. very tense negotiation. After than we agreed to a date and time for vehicle pick up and then they delayed it another day..No big deal but inconvenient for me none the less. On the Honda app. They ask you to allow up to 3 hours for vehicle pick up so they can take you through all of the gadgets, switches and things that the vehicle can do. I booked it and arrived on time to do the run through and nobody was there to do it. I asked to reschedule and was told once I left the lot with the vehicle that “service” was no longer offered. So the salesman took me through a 10 minute walk through that was not much more than how to lock and unlock doors, hatch, gas tank, lowere windows etc., A week or so after I picked up the CRV, I got a client satisfaction call. I told them pretty much everything I said above. The woman said she would have someon call me promptly. No call. About a week or more after the call the same woman called to ask if I had spoken to “the manager”. I said they had not called. She was embarrased and said she would notify the proper person again and insist they call. She advised she was going on vacation but she will ensure they call and will follow up with me when she is back 1-2 weeks hence. I have to this day NEVER heard from the dealership, not a manager, not this woman. No one. So would I buy a Honda again. So far yes, I love my CRV Hybrid, but would I go to New Roads Honda. That is certainly not likely. More

Amazing experience with Kyle Flemming at Newroads Honda, made entire deal east and hassle free. Got my vehicle when promised. made entire deal east and hassle free. Got my vehicle when promised. More

Newmarket Honda would never deal with this dealership again. waited 3 months for my vehicle to arrive to be told the day before pick up there still was 1 year left on my existing lease. they waited right again. waited 3 months for my vehicle to arrive to be told the day before pick up there still was 1 year left on my existing lease. they waited right to the end to get the pay out and realized the payout was to high to buy it out. very unprofessional. Experience, very quick to do a deal but not look over paperwork. More

Pleasantly surprised with the professionalism of staff and Management at Newmarket Honda. My wife and I purchased a pre-owned 2019 CR-V Ex L with the assistance of John Mignardi, New Car Sales Representat and Management at Newmarket Honda. My wife and I purchased a pre-owned 2019 CR-V Ex L with the assistance of John Mignardi, New Car Sales Representative. We had a couple of concerns and we were very pleased to see management jump in to support John to resolve them, especially New Car Sales Manager Kurt Drobzyk. Our thanks to John, Kurt , Kosta and Brian for making our experience a satisfying one. K & M from Keswick..... More

Do not believe the poor reviews written about this dealership and its salespeople "Specifically Kyle" - these are obviously sad, depressed individuals who have nothing better to do then follow it up w dealership and its salespeople "Specifically Kyle" - these are obviously sad, depressed individuals who have nothing better to do then follow it up with "cancel culture" Kyle was nothing short of FANTASTIC - Got us the car as promised, on time, and even put a red bow on it. There is a reason he has won so many awards from Honda Canada. More

thank you very much honda newmarket. especially julissa & zhana. great job.so helpful. wonderful team. zhana. great job.so helpful. wonderful team. More

Worst experience with kyle. he lies to make a sale. when you go to sign you see all the cost add up. Stay far away from this person and this dealer. not sure why he isn’t fired yet you go to sign you see all the cost add up. Stay far away from this person and this dealer. not sure why he isn’t fired yet More

Raffaele was very helpful and patient!We bought a 2016 Raffaele was very helpful and patient! We bought a 2016 Honda CRV and Raffaele was very knowledgeable. He thoroughly explained all features! He made Raffaele was very helpful and patient! We bought a 2016 Honda CRV and Raffaele was very knowledgeable. He thoroughly explained all features! He made it a wonderful experience!! More