Nanaimo Mitsubishi

Scam never againThey only know how to take your money, Scam never again They only know how to take your money, this people dont know how to make the customer happy aslong as they take your money Scam never again They only know how to take your money, this people dont know how to make the customer happy aslong as they take your money More

We are so disappointed with this dealership. Our experience was awful. When the general manager was contacted, this response was "I don't see the possibility of a positive outcome so I'm not helping experience was awful. When the general manager was contacted, this response was "I don't see the possibility of a positive outcome so I'm not helping you!" What a pathetic, nasty and mean spirited way to behave. I loved the Outlander but I would NEVER purchase one from this dealership. Stay away, this dealership cannot be trusted... AND the place was packed! They did not practise social distancing, not everyone wore a mask and well over the recommended number of staff crowded into the staff room without masks against the recommendations of the Provincial Health Officer, Dr. Henry, for Covid 19 safe practises. More

This will be the third vehicle we have bought from Nanaimo Mitsubishi! These guys go the extra distance, they have always taken care of any issues we have had and always make us feel like family. Go s Nanaimo Mitsubishi! These guys go the extra distance, they have always taken care of any issues we have had and always make us feel like family. Go see Scott H, he knows his stuff!! More

Completely sleazy outfit. Really disappointing. They pretend they're giving you a discount when they're not, and will sneak a higher interest rate past you when it comes time to sign. Super slimy. Not s pretend they're giving you a discount when they're not, and will sneak a higher interest rate past you when it comes time to sign. Super slimy. Not sure how they sleep at night. More

Bought my vehicle from Nanaimo Mitsubishi a few months ago , had an awesome experience!! Great team! Got all the information I needed/ asked for, I wanted a sporty vehicle that was reliable and would last ago , had an awesome experience!! Great team! Got all the information I needed/ asked for, I wanted a sporty vehicle that was reliable and would last a very long time! I felt like I was well equipped/ informed and was buying the perfect vehicle! Definitely go to Nanaimo Mitsubishi when looking for your future vehicle! Highly recommend! More

Good afternoon:) Happy Thursday! I waited a full year to write this review, so i could give a honest opinion. In the year since I purchased my 2019 Outlander GT, i have been treated well, from DJ and Dez write this review, so i could give a honest opinion. In the year since I purchased my 2019 Outlander GT, i have been treated well, from DJ and Dez who answered all my questions, to Hermon the legend himself, who cut me the deal I wanted for me to fall in my budget, plus he hooked me up with the whip he had alot of extras put on like 3M wrap, Thule rack, emblems, floor mats, ECT.. the wizard Liam, thank you for getting me a great interest rate for the financing, and big thanks to Victor the OG double OG, triple OG in the service department whos been there a decade! Thank you for the great service and the honesty , all the service guys are top guns, they don't try to sell you the winter air, or headlight oil flush, muffler flush, or wallet flush. I recommend them, but do your homework on what you want, and can afford, then you will have a good negotiation and lifelong dealership with staff that know your name, can't beat that! More

Transparent and informative! I had concerns going into a dealership for my first purchase, but this one changed my entire outlook on them. They made sure I was comfortable with th I had concerns going into a dealership for my first purchase, but this one changed my entire outlook on them. They made sure I was comfortable with the payments and gave me many options to choose from. Thank you for such a great first experience. I will be sending my son Natanyuh there More

Shaddy salesman...lie cheat and steal. Dont buy a car from these guys. I agreed to a fair price but my copy of the paperwork doesnt reflect that price. I think they are fudging things to pocket down paym from these guys. I agreed to a fair price but my copy of the paperwork doesnt reflect that price. I think they are fudging things to pocket down payments and cash rebates for themselves. They also lied about a protection package, saying it covers things it does not. More

Got me approved when no one else could! Thank you guys for working so hard to get me approved!! My wife and kids love our Honda Odyssey. Can't wait to take it down the AZ when all this blows Thank you guys for working so hard to get me approved!! My wife and kids love our Honda Odyssey. Can't wait to take it down the AZ when all this blows over More

Avoid this awful predatory dealership DO NOT BUY HERE. Nanaimo Mitsubishi tarnished any chance of a pleasant buying experience. The salesman were crass, making loud and inappropriate jokes DO NOT BUY HERE. Nanaimo Mitsubishi tarnished any chance of a pleasant buying experience. The salesman were crass, making loud and inappropriate jokes/comments intentionally to be heard by myself. The lack of professionalism was unsubtle. After purchasing, my car salesman sent "welcoming me to the family" text. Innocent. Then came the unsolicited messages of 1.) asking me out and 2.) (a month later) inviting me to a sales managers party. Both declined- what a line to cross with a customer. I did not receive my paperwork for some time, with the then finance manager avoiding my calls/not returning my messages.After numerous attempts to get a physical copy of my paperwork, I received a cryptic phone call from an Alberta number stating they were with Nanaimo Mitsubishi, and wanted to know my interest rate.They were rude and hung up on me when I wouldn't relay. After this, I went into the dealership. The new finance manager Devon was incredibly helpful and concerned, getting my paperwork within the day (this had taken 6 months unsuccessfully?) I reviewed what I had signed...but this time with a clear head free from the uncomfortable feeling I felt during the purchase of my vehicle. This was a scam deal, and it was signed under duress. I sought legal advice and then contacted the Dealer Principal. He met with me and was *seemingly* receptive.I expressed my lack of trust for the way they run their business. For the ill use of my phone number, he stated it would be dealt with but not before saying he wasn't sure if maybe I had made it seem ok to text me these things? My contract worksheet was apparently held at Nissan so he said he would review and follow up with me within the week. This never happened. I have reached out numerous times, each time being ignored. It has been 3 months now with no reply. The disrespect and dishonesty from this dealership is horrendous. I love my Mitsubishi...but never buy here. More