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Nanaimo Mitsubishi
Nanaimo, BC
205 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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205 Reviews of Nanaimo Mitsubishi
September 16, 2022
I bought a 2022 outlander after owning it for one day, I decided it wasn’t the one for me so I took it back and I got a different one. no questions asked no hassle no problem. Sales people and finance peopl decided it wasn’t the one for me so I took it back and I got a different one. no questions asked no hassle no problem. Sales people and finance people very easy to deal with. On the first full day of ownership I got a flat tire and when I called roadside emergency they said that they would only be able to tow the vehicle not fix the tire on the roadside which was not what I was told by the dealership but they towed the vehicle about 50 km the next morning the vehicle was fixed by Mitsubishi free of charge because the tire was under warranty More
by Brian
Employees Worked With
Luke in service five stars , Victor Parmar, Darek Jastrezebski, Justin Tryon, Kayla Burley, Taylor Smith, Devin Chapotelle
September 13, 2022
The salesman who sold me my new car and traded in my old car lied to me. Offered to pay the full amount of my financing and some extra on top as that type of car is in demand. Seeing as I received a cash of car lied to me. Offered to pay the full amount of my financing and some extra on top as that type of car is in demand. Seeing as I received a cash offer a week prior, for a similar amount, I didn't think it was odd at all. Both my wife and I sat in his office as he made these promises and shook my hand. He promised to detail the car and fill it up with gas. After 4 hours at the lot I left in a dirty new car with a quarter tank of gas. A week later I receive a call as they forgot to take my deposit and wanted my credit card details. I then asked to make sure of the deal as my loan with the bank had not been paid yet. The financial manager (gentleman who called me) then told me that he isn't aware of it and would take a look into it. I still haven't heard anything back. Funny thing is the salesman ended up buying my car for less than half of what I told my wife I would sell it for. More
by Carl van der Merwe
Employees Worked With
Matthew Fraser, Justin Tryon, Devin Chapotelle
September 05, 2022
I purchased my third Mitsubishi today! Service was amazing, Devin was a joy to deal with! The Eclipse Cross 23 my dream vehicle. They will always have our business. Service was amazing, Devin was a joy to deal with! The Eclipse Cross 23 my dream vehicle. They will always have our business. More
by juliesmith24
Employees Worked With
Devin Chapotelle
June 19, 2022
This is my second vehicle I have bought with them and I will not be back! Totally broke my trust. The sales department will do anything to make a sale including selling a vehicle with issues that they clai will not be back! Totally broke my trust. The sales department will do anything to make a sale including selling a vehicle with issues that they claim to have done an inspection on. In this case it was my breaks. Started squeaking mildly a couple weeks after purchasing but I thought it must be just a belt or something not too important cause I JUST bought the vehicle and they did their inspection on it. It was very mild, I don’t live in Nanaimo and I work full time with three kids; so I didn’t take it in right away. Cut to a few months down the road and the squeaking got really bad and I finally found time to call in and explain the issue. The service department did a great job getting me in and handling the whole thing with care and consideration. Unfortunately though it was up to the service department if they were going to cover it. I dropped it off at 10am, wishing a couple hours they had figured out it was the breaks and the service department said they talked to sales but they didn’t want to cover the cost of the service needed ($400approx). So they put me through to speak to the GM directly. The GM seemed to care when I was on the phone and I politely explained why I felt this should be covered by them since I clearly bought it with this issue and only drive 5min to work daily so there’s no way they should be in this condition this fast. He told me he would look into it and call me back. An HOUR later he still hadn’t called back it’s now 3hrs since I dropped off my vehicle and I still don’t know what happening. I call them back get through to a different GM and long story short had to practically pull teeth to get them to cover $200 worth of the service. This whole event took up my entire day, 10am-4pm and cost me $350. I will not be back. The only positive take away was the care that the service team put into everything. Might be because of the new location they are running things differently but I use to have trust in them as a company and would have stayed loyal, but my trust was completely shattered by this experience. More
by shannonmariephillips
Employees Worked With
Wayne McGougan, Victor Parmar, Justin McElhone, Hermon Nizghi, Darek Jastrezebski, Matthew Fraser, Jake Nepraunig
April 27, 2022
My wife booked her car in 2 times this spring , both times was a waste . We have bad brakes and an engine light on and the car doesn’t idle properly. They didn’t look at anything. They just told her to times was a waste . We have bad brakes and an engine light on and the car doesn’t idle properly. They didn’t look at anything. They just told her to pick up her car and they couldn’t find the problem. Not impressed. More
by jskalina
Employees Worked With
Jake Nepraunig
April 18, 2022
Entire computer system failure. Dealer won't help for 1-1/2 Weeks. REALLY!! I am a senior in the country. How do I survive?? Dealer won't help for 1-1/2 Weeks. REALLY!! I am a senior in the country. How do I survive?? More
by Headsupnav@gmail.com
Employees Worked With
Women answered for service Monday April 18, 2022
January 28, 2022
Chris Fenton ⬅️ This man! 🙌🏽🙌🏽🙌🏽Thank you for Chris Fenton ⬅️ This man! 🙌🏽🙌🏽🙌🏽 Thank you for going above and beyond, being so patient and doing y Chris Fenton ⬅️ This man! 🙌🏽🙌🏽🙌🏽 Thank you for going above and beyond, being so patient and doing your utmost best for us. More
by mccabechanel
Employees Worked With
Chris Fenton
January 03, 2022
Purchased our first 2022 Mitsubishi Outlander in April, 2021. DJ was fantastic to work with. The service provided was incredible. We purchased our second 2022 Outlander in December, 2021. Justin was fantas 2021. DJ was fantastic to work with. The service provided was incredible. We purchased our second 2022 Outlander in December, 2021. Justin was fantastic to work with as well. The service these 2 men provided was exceptional. They were very knowledgeable, patient, and easy to work with. We are so impressed on the performance of our cars that we will drive nothing else but a Mitsubishi. Thank you DJ, Justin, and all the staff that have assisted us last year. If you are looking for a new vehicle, see these guys. You will be very impressed, with no regrets. More
by small-ham
Employees Worked With
DJ, Justin, Devin, and Kayla
