Nanaimo Mitsubishi

You take your car for oil change , you find yourself pressured to buy a car ? Why ? Even you say no, they keep pushing and pushing . They wrack customer credit . Enough pressured to buy a car ? Why ? Even you say no, they keep pushing and pushing . They wrack customer credit . Enough More

Our initial experience was great. After purchasing the vehicle, our experience with the dealership was extremely awful. When we purchased the vehicle it was not detailed but was assur After purchasing the vehicle, our experience with the dealership was extremely awful. When we purchased the vehicle it was not detailed but was assured they would take care of it. Brought it back a couple days later and they cleaned the vehicle which was really required. They claimed they did a safety inspection, which seems to me that they just did a visual check. After removing the seat covers that where on the vehicle, the front seats where filthy. Car had scratches all over, which was not noticed because it was dirty, the belt made noise when the vehicle was started, the rear brake light cover was missing, the small button by the gear shifter was missing. Took all these issues back to the dealer and was advised by the service department that they needed to replace the serpentine belt and would get back to us. 1 week later and i finally had to call the dealer to see what was going to happen. I was advised that the sales manager had refused the replacement of the serpentine belt. He had stated that it’s noisy and does not require replacing. Service department said it needed replacing but the sales manager does not feel that he needs to replace it. We were assured that we would get all the documentation for all the additional protection we had purchased, 1 week later we had received nothing. They claim to take care of the customer, what a farce. I feel that the Mitsubishi Nanaimo is only willing to be courteous before the sale and put you by the wayside after the sale. I didn’t realize that the sales manager was a qualified technician to make a mechanical call. I was very firm with Roland and told him to figure it out and get back to me. 2 days later and no one has called me back including the sales manager who is suppose to rectify situations. The worst customer service to date and I work in the retail industry. Regardless of the situation, the sales person and/or sales manager should at least make an effort to rectify this situation. I would never recommend or shop at any of your dealerships and will definitely be spreading the word, including the BBB, as to how poor our experience has been and lack of customer care after the sale. More