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Nanaimo Mitsubishi

Nanaimo, BC

4.6
200 Reviews
Call Dealership (250) 758-5000
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2348 Kenworth Road

Nanaimo, BC

V9T 3Y3

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200 Reviews of Nanaimo Mitsubishi

October 03, 2022

I was told to bring my car in to be fully detailed after buying a used car. I left my car there for nearly 6 hours and it doesn’t even look like they vacuumed it as I found food and other things in the cup More

by Jesse21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jake Nepraunig
Report | Print
October 03, 2022

Top notch service and attention to details. Even opened up on Sunday as that was the only day we could look with our schedules. Super fast with the paperwork and financing and just an all aro More

by steveandjos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hermon Nizghi, Justin Tryon, Devin Chapotelle
Report | Print
September 30, 2022

Nanaimo Mitsubishi made the entire process of buying a new vehicle so easy. From finding the right vehicle for me all the way to delivery. Knowledgeable staff, with a heart for customers. If you need a ne More

by klovset
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Burley
Report | Print
September 29, 2022

Service was great, Luuk was very friendly and a pleasure to deal with. Plus they washed my car! More

by Lfrans18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luuk Hunter, Wayne McGougan, Jake Nepraunig
Report | Print
Sep 29, 2022 -

Nanaimo Mitsubishi responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

September 27, 2022

I have been going to this service department for years and have always received excellent service More

by Bratt8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne McGougan, Jake Nepraunig
Report | Print
Sep 29, 2022 -

Nanaimo Mitsubishi responded

Thank you so much for your 5-star review! We will share this with the store team and Wayne and Jake to let them know to keep up the amazing work.

September 26, 2022

Fast & efficient - but next time hope they can clean too Was happy with my report on the operation of the car overall. More

by Yvonne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Sep 26, 2022 -

Nanaimo Mitsubishi responded

Dear Yvonne, Thank you for taking the time to leave a review! I’m so glad to hear that you thoroughly enjoyed your vehicle service experience at our dealership. Since we missed your clean please feel free to stop by and let us give you a free quick clean for you. Come back anytime to receive the same great service we give to all of our customers!

September 26, 2022

Quick and pleasant. A good deal. Impressed with all that was covered, including a car wash. More

by Liza.Potvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Nepraunig
Report | Print
Sep 26, 2022 -

Nanaimo Mitsubishi responded

Thank you for leaving this wonderful review! We are thrilled to hear that our service team took such great care of you during your visit with us. At Nanaimo Mitsubishi, we strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again!

September 25, 2022

Disappointed that they didn’t include a detail or even cleaning. The exterior was only quickly washed. This a new 2022 vehicle and I expected a little more care with my service. My last vehicle was a More

by tracypederson985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know who I worked with.
Report | Print
Sep 26, 2022 -

Nanaimo Mitsubishi responded

Dear Tracy,  Thank you for taking the time to leave a review! I’m sorry that your experience with our service department wasn’t up to par with your previous experiences at other dealerships. We are looking into what it would take to ensure that all of our vehicles get a tremendous complimentary wash and vacuum with each service. Although not an excuse, we were unfortunately short-staffed the day you had come for service so our Service Manager was out there himself to cover and was trying to do his best.   We value your patronage, and we want all of our customers to be more than satisfied with the service we offer.  We hope to serve you again.  S.H. Sep 26

Sep 27, 2022 -

tracypederson985 responded

I appreciate your response and understand staffing shortages.

Sep 29, 2022 -

Nanaimo Mitsubishi responded

Thank you for your understanding, I have left a note on your file to make sure we go the extra mile next service :) Take care and hope to see you again.

September 25, 2022

Fast, efficient and nice customer service. I got dropped off and picked up from my home, which made the service experience better! More

by nihalzubair96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Nepraunig
Report | Print
Sep 26, 2022 -

Nanaimo Mitsubishi responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business at Nanaimo Mitsubishi. Please let us know what we can do for you in the future.

September 24, 2022

This service department is awesome. Kind, pleasant and explains things clearly. Their new facility is beautiful. More

by Bvsomers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Nepraunig
Report | Print
Sep 24, 2022 -

Nanaimo Mitsubishi responded

Thank you for leaving this wonderful review! We are thrilled to hear that Jake Nepraunig took such great care of you during your visit with us. At Nanaimo Mitsubishi, we strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again!

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