Nanaimo Chrysler Ltd

My journey with this dealership started almost 1 year ago and to date, I still do not have resolution to my request. The management team turns over at this dealership faster than the speed of light. I have and to date, I still do not have resolution to my request. The management team turns over at this dealership faster than the speed of light. I have now dealt with/spoken with 4 different managers including the director of sales to absolutely no avail. What was promised by the initial sales manager, who was all of a sudden gone 3 weeks after the purchase of my vehicle, now was not to be honoured even though I had text messages and pictures to prove everything. It was even documented on the service report from a separate issue that also had slipped by them. I was a repeat and loyal customer however I would definitely NOT recommended dealing with this dealership anymore. More

This is a complete rip off outfit. Since new management took over. I had 2 radiator hoses replaced....the price came to over $1000. Stay away from these crooks. Since new management took over. I had 2 radiator hoses replaced....the price came to over $1000. Stay away from these crooks. More

This was not a bad experience — it was a complete betrayal of trust. The salesperson BRANDON seemed nice at first, but everything was scripted lies to close the deal. He acted like my friend, told pe betrayal of trust. The salesperson BRANDON seemed nice at first, but everything was scripted lies to close the deal. He acted like my friend, told personal stories to build rapport, then turned around and delivered none of what was promised. Worst part? When I brought it up during my service visit. He was like, do you have anything in writing what i said that I will give you free oil change, gas card and look into your issues. Zero integrity. More

Took my 2022 Ecodiesel in after the injector pump failed after pump had previously had been changed on a recall. Told me that dyed fuel was the cause and tried to charge me. Ended up costing me 500 for the after pump had previously had been changed on a recall. Told me that dyed fuel was the cause and tried to charge me. Ended up costing me 500 for the diagnostic which I told them was the issue and 400 to tow it to honest dealer to have it fixed on warranty. Not only are they Harris Group Crooks like all Harris dealers but are fools for trying to say it was the dye that caused it. Avoid avoid avoid More

This dealership is incredibly shady and untrustworthy. They sneak in extra charges and make false claims about documents that were never signed. Their deceitful tactics and complete lack of professionalis They sneak in extra charges and make false claims about documents that were never signed. Their deceitful tactics and complete lack of professionalism are appalling. Avoid this place at all costs! More

Brandon, who I believe is quite new to the business, was very good to deal with!! He was very polite, quite knowledgeable but when in doubt he had no hesitation to find out the answers! I good experience to very good to deal with!! He was very polite, quite knowledgeable but when in doubt he had no hesitation to find out the answers! I good experience to purchase a car I am thoroughly enjoying! Thanks Brandon !! More

Worst dealership in Nanaimo. Greedy Crooks! Pay attention to pricing and add ons. Stop ripping people off. You guys are goofs 🤡 Greedy Crooks! Pay attention to pricing and add ons. Stop ripping people off. You guys are goofs 🤡 More

Absolutely outstanding dealership! Great customer service all the way around from Sales to Service I could not be happier with my experience. If you are looking to purchase a new/used Great customer service all the way around from Sales to Service I could not be happier with my experience. If you are looking to purchase a new/used vehicle or get your vehicle serviced - Nanaimo Chrysler is THE place to go! I purchased a car here and cannot be happier. As a returning service customer as well, I must say I am always left satisfied with my service. Will recommend to all my friends. More

Disgusting place , super sleazy salesman work here. Would stay away. Went in here the other day to be insulted as my job title (butcher) I guess isn't up to the buying standards of Nanaimo Chrysler, Would stay away. Went in here the other day to be insulted as my job title (butcher) I guess isn't up to the buying standards of Nanaimo Chrysler, in other words nobody would even give me the time of day here after talking to a salesman. Was genuinely interested in a new ram but not shopping here that's forsure! More