Myers Orleans Nissan

Went to get brake inspected Went to get brakes inspected and right away there was a 90$ charge if it was not under warranty, just to look at it.Even though if it was just a clean Went to get brakes inspected and right away there was a 90$ charge if it was not under warranty, just to look at it.Even though if it was just a cleaning, which I was prepared to pay for, the 90$ was still there. I guess we have to be mechanic before we bring the vehicle in. So I brought it to another garage and they would not charge to inspect.The worst part is that I only purchased it less than a year ago as a 2019. More

Great dealer, excellent service Recently bought a new 2019 Altima from this dealership and my experience was much better than previous dealings I had at 417. They were easy to deal Recently bought a new 2019 Altima from this dealership and my experience was much better than previous dealings I had at 417. They were easy to deal with, made me feel valued, answered all of my questions (but I didn't have much since I did lots of research myself on the car), and worked heard to make a great deal for me. Having the VPP program advertised was a bonus as well, as I wasn't aware of this program when visiting other dealerships (417 Nissan). Jeff and Matt were great to deal with and will definitely recommend. More

Shop around Because Myers is quite innovative in it's sales initiative and after sales responsiveness. Recommend Myers group of automotive. Thank you, I like Because Myers is quite innovative in it's sales initiative and after sales responsiveness. Recommend Myers group of automotive. Thank you, I like now having become a client of Myers group. Michel More

Recommended Bought whole sale car through an online auction. It was as is sale, needed lots of body work. Overall it was ok experience I would say. Bought whole sale car through an online auction. It was as is sale, needed lots of body work. Overall it was ok experience I would say. More

Pathfinder 2014 - Power lift gate falls off due to corrosion Took my Pathfinder 2014 because one of the rear liftgate power struts fell off. While inspecting the car, the second one fell off. They told me due to Took my Pathfinder 2014 because one of the rear liftgate power struts fell off. While inspecting the car, the second one fell off. They told me due to corrosion. I purchased the TriCare extended warranty back when I purchased the vehicle. My expectation was that either Nissan or TriCare would fix the issue since this is not considered normal ware and tare. Those struts are never exposed to the elements unless the gate is open. What a scam this TriCare warranty is. I feel like a fool. It took the service center more then 2 weeks to tell me that it would not be covered and that I need to fork out a minimum 2600. If they cared about the end customer, they should have open up a case with Nissan. Even if the outcome would have been the same. At least my trust with Nissan Myers would have stayed the same. I cannot recommend Nissan Myers to anyone or the Myers group in general because my base assumption is that every dealership is probably the same. More

Long-term customer most disappointed After being a customer for about 7 years, I did not expect this. In spite of being a busy time for tire changes and prepping for winter, I mistakingl After being a customer for about 7 years, I did not expect this. In spite of being a busy time for tire changes and prepping for winter, I mistakingly thought my situation warranted some attention. Winter has arrived and it is no time for starter problems, particularly an equipment failure, not a battery problem. With my wife (who is ill), I was parked in the underground garage and, having done some shopping, we returned to my car to find it did not start. After an approximately 18-hour cycle through CAA (that is another story), the service vehicle operator easily started the car. He surmised that the problem was due to a defective sensor that connects the brake pedal to the starter. I got to Myers Nissan Orleans to get it fixed. The serviceman said that this could repeat at any time. I was told to book an appointment for next week. I pointed out to the service rep that my car was already on the lot and that I would only end up needing assistance God knows when or where. A 7-year regular client deserves better than that. Gustave Emond More

Poor customer service/ not well organized I called a month before my scheduled appointment to do my winter tire change, tires on rims, to do a quick in & out to the garage, since I have a busy I called a month before my scheduled appointment to do my winter tire change, tires on rims, to do a quick in & out to the garage, since I have a busy life like everybody else & I am very organized. Well, appointment was at 9:30am, but I was told there was at least 4 hours wait since I was in queue of all the other morning appointments!!! They offered me to use their shuttle to go back wait at home, but my day off was ruined!!! They called me back 6 hours, yes 6 hours later, to let me know my car was ready, they were looking for a shuttle to come pick me up. A whole day ruined, and I had taken an appointment! Never again will I do that mistake. More