Myers Kanata Hyundai

Out 800 dollars and nothing On April 26 my cars breaks failed due to a brake line leak. Myers was the closet and they accepted my request for service. I delivered the vehicle tha On April 26 my cars breaks failed due to a brake line leak. Myers was the closet and they accepted my request for service. I delivered the vehicle that AM, they called me with the shopping list of parts which I accepted and paid for upfront ($730). I rented a car and waited for the parts to arrive. April 28 inform the parts were on back order and not available until the follow Thursday keep in mind I have paid for parts not delivered. On April 29 inform earliest is now May 3 on May 4 - I am informed that the delivery date is May 12 on May 12 I am informed its May 19th see the pattern now plus seven days. So I said No and picked up the parts that were there turned out what was missing had nothing to do with brakes it was a $20 fuel component that had not failed but might. I asked on several occasion can we fix the break issue and come back to the potential fuel line issue. - Was told No every thing or nothing so I took nothing. It s being repaired today May 13th at another dealer who are shaking there head Simply put THESE PEOPLE EITHER DO NOT UNDERSTAND WHAT THEY ARE DOING OR THEY ARE CROOKS. More

First Hyundai Bought a new Hyundai Accent from this dealership. Dealt with Eli Nesrallah,Mike Parker and Roy Younis. All were very pleasant and professional to de Bought a new Hyundai Accent from this dealership. Dealt with Eli Nesrallah,Mike Parker and Roy Younis. All were very pleasant and professional to deal with and offered a very goood price. Explained all options for warranty and vehicle options very well More

Overall Satisfaction I have had my Hyundai Elantra Sport for almost two months and have had nothing but excellent performance from the vehicle. My experience began from I have had my Hyundai Elantra Sport for almost two months and have had nothing but excellent performance from the vehicle. My experience began from the purchasing of the vehicle to having the first service performed and through it all my experience has been completely satisfactory. Eli Nesrallah is our sales representative and he, along with all the Myers Kanata Hyundai personnel, has been totally committed to our needs. I purchased my first vehicle some 53 years ago and I have been through the "shady salesmen" and "shoddy service" experiences but this purchase was by far the best experience that I have had when purchasing a vehicle. More

Amazing Service & Helpful Employees I take my vehicle into Myer's Hyundai in Kanata for oil changes & repairs and would never go anywhere else! I always know it's going to be done right I take my vehicle into Myer's Hyundai in Kanata for oil changes & repairs and would never go anywhere else! I always know it's going to be done right & they always get me in when I have procrastinated on oil changes & need it done soon. The staff in both the service & the parts departments are always so kind & helpful without pushing unneeded services on me- would highly recommend!! More

Service Department - where the service doesn't exist!! I purchased an Elantra in March of 2012. I book my car for all service at Myers Hyundai in Kanata due to the warranty. This service department has dro I purchased an Elantra in March of 2012. I book my car for all service at Myers Hyundai in Kanata due to the warranty. This service department has dropped the ball on every service/repair. Even a simple Service #1 (oil change, lubrication, etc) they can't get right. My real problems started when my car, which was a year old at the time, had issues with the drivers side window. The window would take about 45 seconds to put up and seemed to struggle. I called "service" and let them know my issue with the window. They booked me in to diagnose the window issue. I received a call from service indicating that the wheels, etc that put the window up needed to be greased. They said they completed this and my car was ready to be picked up. The window seemed slightly better initially. Two days later, it was acting up again; except this time the window would struggle and would stay open about 1cm. I called them back and explained the situation. In goes the car again. The service advisor tells me that my car will get a new window motor and can be picked up late the following day. I go a day without my car, thinking that the issue will finally be fixed! I arrive the next day to get my car and the service advisor tells me a mechanic looked at it and that everything just need to be greased and tightened - they DID NOT replace the motor. I was furious, but hopeful it was perhaps fixed. Sadly, that wasn't the case...shocking, I know. The very next morning I am driving into work and I roll down my window about 3/4 of the way. On my way in it starts to drizzle and by the time I arrived at work it was starting to pour rain. I try and roll up my window and it won't even roll up. I then called Myers "Service" and demanded they send someone to pick up my car at my place of work and drop off a loan to me. They picked up my car but they don't provide a loan. Their failure to correct the issue the first two times it was in the shop should have been my warning sign to STOP using this service department. Fast forward to February of 2014. I call the dealership about a "knocking" sound my car makes when making left/right turns. It goes in, the mechanic fails to duplicate the noise and tells me everything is fine. June of 2014 arrives and my car is STILL making the noise, just worse. It goes into the shop and I'm advised I need new rear rotors. They tell me that I had never completed a brake service and this was the cause of a rotor replacement at two years old. The reason I had never completed a brake service is because their "service" department NEVER recommended it. I expect a dealership to advise me what service needs to be done and when. I am not knowledgeable when it comes to service on cars. Their job is to tell me what needs to be done. I escalate this to the service manager who looks into my file and lo and behold, their service department had never recommended the brake service...yet here I am stuck with a $720 bill. In June of 2014, when my rear rotors were replaced, I had them complete a front brake service as well (that was also never recommended). July 2015 - car is making the knocking sound again. Car goes in for Service #1 and an inspection to check the noise out. The noise is my front brakes. It needs another brake service 13 months later! Oh, and that lube they put on the doors? Yeah, my doors squeak and can be heard a block away. Seems like they forgot the lube. I pick my car up and the very next day it is making a high pitched squeak. I call Service back again and let them know the problem. The car goes in, they call and tell me that it's my rear brakes and I need new rotors and pads. Tanner, the service advisor, said they recommend it a few days ago. They did not. It is not mentioned anywhere on my service report/invoice. And they're telling me a car needs new rotors every 13 months?!?! I am fed up with this dealership and will be filing a formal complaint with Hyundai Canada. They're crooks and have no idea what they're talking about. More

Great Sales Associate, Questionable Management Practice Excellent Sales Associate Kathy Burns. However, like many other dealerships, this dealership charges the always questionable Administration Fee, but Excellent Sales Associate Kathy Burns. However, like many other dealerships, this dealership charges the always questionable Administration Fee, but much worse, they utilize the "vehicle etching scam". It is mandatory and costs over $600.00. It is completely unnecessary and quite disappointing (if not sad) that an Ottawa institution (Myers Motors) has stooped to this level. Consider it a deal breaker. More

"AWFUL THE ABSOLUTE WORST DEALERSHIP" I bought a 2011 Sonata in March of 2011 and found shortly after how much I was taken for a ride. Shortly after I bought the car the clear coat on the I bought a 2011 Sonata in March of 2011 and found shortly after how much I was taken for a ride. Shortly after I bought the car the clear coat on the front of the car started to peel off. They fixed it once at a mickey mouse repair shop(AUTO DENTIST) instead of sending it to there own body shop. It peeled off again and has made the car look terrible. Myers is good at hooking you into buying a car but their service department is the worst that I have seen in all the 34 yrs that I have owned and driven a car. They are not friendly at all and do everything to get rid of you. This is why I have chosen to take my car to another dealership to have the car serviced. For a car being "CAR OF THE YEAR IN 2011" it has had 4 recalls including brake lines. I have recently purchased another vehicle within the last month from "Capital Dodge" and now that is a dealer with an excellent service/sales dept(friendly and very helpful). I find it more important to have an excellent service dept to look after your car post purchase. This is why I would never buy any vehicles from any Meyers Dealerships. They are only interested in selling you a car and not providing any support service. More

Perfessionalism of Salesperson Ping Tran Salesperson Ping Tran was very perfessional, organized, and honest.She made the car purchase an ease and was very trustwothy.I would recommend anyone Salesperson Ping Tran was very perfessional, organized, and honest.She made the car purchase an ease and was very trustwothy.I would recommend anyone looking to buy a Hyundai make the trip to Myers in Kanata and talk to Ping. More

Do not book a service appointment online! I recently book a service appointment online a week in advance. I received a conformation email (same day) telling me i would be contacted by a serv I recently book a service appointment online a week in advance. I received a conformation email (same day) telling me i would be contacted by a service rep to go over details of my appointment. I was never contacted so i assumed that all the detail i had provided where okay. I show up at the dealership the day of my appointment to drop my vehicle off. They had not received any info regarding my appointment and basically they said i would have to rebook my appointment( waiting another week) They also said not to use the online booking service. I told them maybe they should look into it or shut down the online booking service until its fixed so that other people don't have to go through the same hassle i did. Instead they gave me a number to call Myer's Central. So i did. The women on the phone for Myer's central told me i would be contacted to go over my complaint regarding my online service appointment,again never got a follow up call. Very Bad Costumer Service! All it would have taken to keep me as a costumer is a simple phone call! More

Awesome place to shop! Roy sold me my car. He is so great, got me a better deal than the other places i tried. I will buy all my cars from him. Hes very friendly and look Roy sold me my car. He is so great, got me a better deal than the other places i tried. I will buy all my cars from him. Hes very friendly and looks out for you! Ive had bad experiences in the past at other dealerships. They only worried about their commission. It was stressful for me to even think abt car shopping again. Roy made it easy. Highly recommended! More