Myers Kanata Hyundai

Service Department - where the service doesn't exist!! I purchased an Elantra in March of 2012. I book my car for all service at Myers Hyundai in Kanata due to the warranty. This service department has dro I purchased an Elantra in March of 2012. I book my car for all service at Myers Hyundai in Kanata due to the warranty. This service department has dropped the ball on every service/repair. Even a simple Service #1 (oil change, lubrication, etc) they can't get right. My real problems started when my car, which was a year old at the time, had issues with the drivers side window. The window would take about 45 seconds to put up and seemed to struggle. I called "service" and let them know my issue with the window. They booked me in to diagnose the window issue. I received a call from service indicating that the wheels, etc that put the window up needed to be greased. They said they completed this and my car was ready to be picked up. The window seemed slightly better initially. Two days later, it was acting up again; except this time the window would struggle and would stay open about 1cm. I called them back and explained the situation. In goes the car again. The service advisor tells me that my car will get a new window motor and can be picked up late the following day. I go a day without my car, thinking that the issue will finally be fixed! I arrive the next day to get my car and the service advisor tells me a mechanic looked at it and that everything just need to be greased and tightened - they DID NOT replace the motor. I was furious, but hopeful it was perhaps fixed. Sadly, that wasn't the case...shocking, I know. The very next morning I am driving into work and I roll down my window about 3/4 of the way. On my way in it starts to drizzle and by the time I arrived at work it was starting to pour rain. I try and roll up my window and it won't even roll up. I then called Myers "Service" and demanded they send someone to pick up my car at my place of work and drop off a loan to me. They picked up my car but they don't provide a loan. Their failure to correct the issue the first two times it was in the shop should have been my warning sign to STOP using this service department. Fast forward to February of 2014. I call the dealership about a "knocking" sound my car makes when making left/right turns. It goes in, the mechanic fails to duplicate the noise and tells me everything is fine. June of 2014 arrives and my car is STILL making the noise, just worse. It goes into the shop and I'm advised I need new rear rotors. They tell me that I had never completed a brake service and this was the cause of a rotor replacement at two years old. The reason I had never completed a brake service is because their "service" department NEVER recommended it. I expect a dealership to advise me what service needs to be done and when. I am not knowledgeable when it comes to service on cars. Their job is to tell me what needs to be done. I escalate this to the service manager who looks into my file and lo and behold, their service department had never recommended the brake service...yet here I am stuck with a $720 bill. In June of 2014, when my rear rotors were replaced, I had them complete a front brake service as well (that was also never recommended). July 2015 - car is making the knocking sound again. Car goes in for Service #1 and an inspection to check the noise out. The noise is my front brakes. It needs another brake service 13 months later! Oh, and that lube they put on the doors? Yeah, my doors squeak and can be heard a block away. Seems like they forgot the lube. I pick my car up and the very next day it is making a high pitched squeak. I call Service back again and let them know the problem. The car goes in, they call and tell me that it's my rear brakes and I need new rotors and pads. Tanner, the service advisor, said they recommend it a few days ago. They did not. It is not mentioned anywhere on my service report/invoice. And they're telling me a car needs new rotors every 13 months?!?! I am fed up with this dealership and will be filing a formal complaint with Hyundai Canada. They're crooks and have no idea what they're talking about. More

Great Sales Associate, Questionable Management Practice Excellent Sales Associate Kathy Burns. However, like many other dealerships, this dealership charges the always questionable Administration Fee, but Excellent Sales Associate Kathy Burns. However, like many other dealerships, this dealership charges the always questionable Administration Fee, but much worse, they utilize the "vehicle etching scam". It is mandatory and costs over $600.00. It is completely unnecessary and quite disappointing (if not sad) that an Ottawa institution (Myers Motors) has stooped to this level. Consider it a deal breaker. More

"AWFUL THE ABSOLUTE WORST DEALERSHIP" I bought a 2011 Sonata in March of 2011 and found shortly after how much I was taken for a ride. Shortly after I bought the car the clear coat on the I bought a 2011 Sonata in March of 2011 and found shortly after how much I was taken for a ride. Shortly after I bought the car the clear coat on the front of the car started to peel off. They fixed it once at a mickey mouse repair shop(AUTO DENTIST) instead of sending it to there own body shop. It peeled off again and has made the car look terrible. Myers is good at hooking you into buying a car but their service department is the worst that I have seen in all the 34 yrs that I have owned and driven a car. They are not friendly at all and do everything to get rid of you. This is why I have chosen to take my car to another dealership to have the car serviced. For a car being "CAR OF THE YEAR IN 2011" it has had 4 recalls including brake lines. I have recently purchased another vehicle within the last month from "Capital Dodge" and now that is a dealer with an excellent service/sales dept(friendly and very helpful). I find it more important to have an excellent service dept to look after your car post purchase. This is why I would never buy any vehicles from any Meyers Dealerships. They are only interested in selling you a car and not providing any support service. More

Perfessionalism of Salesperson Ping Tran Salesperson Ping Tran was very perfessional, organized, and honest.She made the car purchase an ease and was very trustwothy.I would recommend anyone Salesperson Ping Tran was very perfessional, organized, and honest.She made the car purchase an ease and was very trustwothy.I would recommend anyone looking to buy a Hyundai make the trip to Myers in Kanata and talk to Ping. More

Do not book a service appointment online! I recently book a service appointment online a week in advance. I received a conformation email (same day) telling me i would be contacted by a serv I recently book a service appointment online a week in advance. I received a conformation email (same day) telling me i would be contacted by a service rep to go over details of my appointment. I was never contacted so i assumed that all the detail i had provided where okay. I show up at the dealership the day of my appointment to drop my vehicle off. They had not received any info regarding my appointment and basically they said i would have to rebook my appointment( waiting another week) They also said not to use the online booking service. I told them maybe they should look into it or shut down the online booking service until its fixed so that other people don't have to go through the same hassle i did. Instead they gave me a number to call Myer's Central. So i did. The women on the phone for Myer's central told me i would be contacted to go over my complaint regarding my online service appointment,again never got a follow up call. Very Bad Costumer Service! All it would have taken to keep me as a costumer is a simple phone call! More

Awesome place to shop! Roy sold me my car. He is so great, got me a better deal than the other places i tried. I will buy all my cars from him. Hes very friendly and look Roy sold me my car. He is so great, got me a better deal than the other places i tried. I will buy all my cars from him. Hes very friendly and looks out for you! Ive had bad experiences in the past at other dealerships. They only worried about their commission. It was stressful for me to even think abt car shopping again. Roy made it easy. Highly recommended! More

Buyers Beware. During my search for a new car, I decided to pay a visit to Hyundai Myers Kanata to see what they could offer me. After browsing their selection for n During my search for a new car, I decided to pay a visit to Hyundai Myers Kanata to see what they could offer me. After browsing their selection for nearly ten minutes without being approached (a record, I would say, for any car shopper) Ping Tran kindly offered her help. After telling her I was interested in looking at a new Elantra, she showed me some options and promptly offered to take me for a test drive. Upon returning, we went back to her office to discuss options and crunch some numbers. During this process, she excused herself to speak to her sales manager, Scott Liston, as he was the one who had to give her the final price. Little did they know, earlier that day, I had visited another Hyundai dealership and obtained a quote for the same car. When Ping returned with the final price her boss, Scott, provided, it was nearly $2000 more than the quote I had obtained earlier in the day. I tried to talk her down, and asked if there were any extras, such as tires and rims, remote entry, etc. that she could throw in to the deal to entice me. Unfortunately, Ping did not have the authority to make that call and so she invited Scott into the room. Upon asking him what he could do for me to swing my decision in his favour, he said to me, in a very demeaning manner, something along the lines of "Go out and look for a deal and if they can do better, come back here and I can see what I can do. Maybe knock $300-700 off the price." The conversation ended at that. I kindly offered my thanks to him, and to Ping, whom was actually very pleasant to deal with, and swiftly took my business elsewhere. He was condescending and not a people person whatsoever and, in my opinion, was trying to take advantage of the fact that I probably had little to no knowledge about cars and their pricing. I am sure, had I been a male, his attitude and tone would have been very different. In my eyes, you have to win the customer over, not the other way around. It is for these reasons that I would never recommend this dealership to anyone looking for a car. You will have a more pleasant experience somewhere else. More

AWFUL From beginning to end, my experience at Myers Kanata Hyundai was terrible. I walked in to find the sales manager was eating a sandwich at the front de From beginning to end, my experience at Myers Kanata Hyundai was terrible. I walked in to find the sales manager was eating a sandwich at the front desk, looked up and then down, ignoring us. It started with a very bad impression and continued on to be an ever worse experience. The salesperson I was dealing with was somewhat helpful with the information he provided, but to be honest, I found out more through Google. They did not have an Elantra in their showroom, did not offer to show me one outside, or offer to take a test drive while weighing out my options... I wanted to have my car appraised for a trade in and was not exactly pleased with the number that they returned with. To be fair, I wanted to chat with Kyle to see his justifications. Unfortunately, we had to wait just about an hour before he came in to explain his reasonings... During Kyle's explanations, he was overly expressive, using demeaning and words and his overall attitude was quite sour. In my opinion, Kyle was extremely rude and had no sense of customer service or care for customer satisfaction. When I explained to Kyle that I would like to have a second opinion on my car, as this was the first appraisal, just to make sure everything made sense, his true colours shone. He was EXTREMELY pressuring, saying "I thought we had a deal. I thought we were going to sell you a car tonight." I am a loyal Hyundai customer, and this experience at this dealership turned me off so much it had me looking at other companies. Thankfully I tried Bank Street Hyundai and had such a WONDERFUL experience and got me into the exact car I wanted. I would NEVER recommend anyone to this dealership, and especially to Kyle. More

had a 9:30 appointment. as of 11:30 they had not even taken the car. The car has 24k on it and they tried to get me to do brake work. Of course I refused. The car was finally done around 3:00 (5-1 taken the car. The car has 24k on it and they tried to get me to do brake work. Of course I refused. The car was finally done around 3:00 (5-1/2 hours after the appointment for a regular check up) and then there was a whole issue with the shuttle service. Needless to say, neither myself or my husband will be back to this location. My husband has owned Sonatas for over 30 years and this is the worst service we have ever received. Arlene Green More

Katherine was prompt, proactive and professional in her communications. She made the process smooth, answering my rookie questions patiently and clearly. It was a sudden and unexpected thing to have to pur communications. She made the process smooth, answering my rookie questions patiently and clearly. It was a sudden and unexpected thing to have to purchase a car, but Katherine, Mel and the team at Myers Kanata Hyundai saved me a great deal of stress, helping me navigate the purchase and financing process with their excellent teamwork, communication and professionalism. More