Myers Kanata Hyundai

Myers Hyundai Kanata - Terrible "Service" Department! This is a follow up to my review of August 11, 2015. I advise you to go and read that review. I would also caution anyone considering the purchase of This is a follow up to my review of August 11, 2015. I advise you to go and read that review. I would also caution anyone considering the purchase of a vehicle from Kanata Myers Hyundai to take your business elsewhere. Their sales are ok - but their 'service' department is awful. It is by far the most unprofessional customer service I have ever had. I had my most recent 'service' at Myers on September 12th. I booked it in for a Service #3, which is a bumper to bumper service. The most comprehensive one there is. I also mentioned the noise upon braking and turning AGAIN for them to hopefully diagnose. They call me and advise me that their shop foreman couldn't hear the noise, but it could be my front brakes which are close to the end of their life. Every time I have mentioned this noise, they indicate my brakes need to be done. I was becoming very skeptical. I had my rear brakes done twice within 13 months at their request and this didn't solve the noise issue. They also had a shopping list of other recommendations. Because my frustration was so extreme with this dealership, I decided to seek a second opinion with the work Myers suggested and also with the noise my car has been making for the last 2.5 years. Within 3 hours, they advised me what was causing the noise (rotten backing plates) and also that my car wasn't in need of an induction service. They did perform an alignment, changed my cabin and engine air filters and performed a brake fluid flush. It was incredible to me, that this independent garage managed to diagnose a noise that Myers has failed to diagnose every time I have complained. This garage also asked what service I had recently, as no mechanic should have missed rotten backing plates, especially in the service I had. They also advised me to call Hyundai Canada to confirm if it was a warranty repair (as they suspected it would be) and also told me the price to complete the work if it wasn't covered under warranty. A quick call to Hyundai Canada resulted in me knowing this was a warranty repair. All this to say, the mechanics and shop foreman have NO IDEA what they're doing at Myers Hyundai in Kanata. They have failed to diagnose a recurring noise for 2.5 years. Their Service Manager and General Manager are confrontational and do not put the needs of their clients first. I have never seen management behave in such a way in my entire life. When I have spent tens of thousands of dollars purchasing a car, I expect to get better treatment. My overall assumption is that Myers has been trying to sweep this issue under the rug until my warranty expired. If you can get your car serviced elsewhere, please do so. Save yourself the money, the time and the risk...because servicing your car at Myers Hyundai in Kanata is a huge risk. Please learn from my mistakes. More

vehicle scratched when delivered Saw several dents and paint scratches upon first inspection, but was assured all would repaired before delivery. Needed the car right away - old car t Saw several dents and paint scratches upon first inspection, but was assured all would repaired before delivery. Needed the car right away - old car traded in plates and insurance transferred trip planed sales manager assured all would be repaired More

Faulty Brake Light Switch Warranty Repair I took my 2009 Accent in for recall repair of a faulty brake light switch. I couldn't be more pleased with the service I received. The Service Tech, D I took my 2009 Accent in for recall repair of a faulty brake light switch. I couldn't be more pleased with the service I received. The Service Tech, David Kennedy was excellent and I highly recommend using him. They even washed my car! More

Quick to help, but no follow through.... I went in to test drive a Hyundai Santa Fe 2013 and 2016. Ping Tan greeted us an quickly took us around to the different Santa Fe's on the lot. We d I went in to test drive a Hyundai Santa Fe 2013 and 2016. Ping Tan greeted us an quickly took us around to the different Santa Fe's on the lot. We didn't like the first two, but liked the Blue 2016 she showed us. So we took it for a drive. We weren't overly wowed by the car, but it was a nice drive and was comfortable. When we got back to the dealership, she had another one waiting for us. This time a 2013 Silver. What a difference the car was way better than the 2016 for feel and drive. As we didn't get a chance to look around the car, we did once we got back......... LOTS of chips on the paint, dents, a scrape on the front right bumper and a big dent on the hood....... I asked her about it, and she just kept saying it would be fixed. I don't know about other people, but I want to see the vehicle I will be receiving before I agree to anything. Regardless, we had such a good experience with a local dealership that we thought we would get the same at all of them. Boy was I wrong. She quickly wrote out the numbers on the back of her card and then explained the rate and the rate would change pending something...... I still really didn't know what she was explaining. Anyway, we liked the car, but I wasn't going to put my trust in a dealership that didn't make you feel important enough to give you a printout of the numbers (prices), no guarantee that the car would be fixed and someone who was quickly off to another customer. FIX YOUR VEHICLES BEFORE ANYONE SEES THEM!!! More

Avoid at all costs or it will cost you plenty So I had to replace a key and key fob and called ahead and they didn't have the parts no problem ordered them in and was told that it costs about $35 So I had to replace a key and key fob and called ahead and they didn't have the parts no problem ordered them in and was told that it costs about $35 in labor to install but could save time and money having done them together no problem purchased over the phone and was told they would be in stock Saturday so I made an appointment for Monday. Monday morning I show up and am ignored at the service desk while 3 people walk around chatting after about 5 minutes someone comes up and greets me and I tell them why I am here and they take my keys and I ask for the receipt that is waiting for me and they have no record of this but say they will start programming and that I need to go to parts to pick that up. I was told the whole thing should take a little less than an hour and that I would be gotten when it is finished. I head over to parts and am served immediately this time great, ask for my receipt and they can't find it so I have a seat and after about 5 minutes they call me back to the desk to tell me that they have the receipt but that my fob didn't come in. I head over to the service desk and ask that they stop immediately and the whole point of me coming in was to have both done at same time to save money, gentlemen goes to back for about 5 minutes and says they managed to find the fob which went from not having come in to missing he tells me now. I head back to parts and get my receipt and wait. After about an hour and 15 minutes I head over to service to see what is going on and my keys are there waiting and he tells me its done yet he's sitting there on his xxx with no other customers there I go and get the bill and it cost $146.84 for the labor no where close to what I was quoted and he says its $129.95 an hour how do I even know it took an hour they were just sitting there nothing I can do now so I take my keys he apologized for the lack of communication apparently service and labor don't know what the other one is doing despite being located 25ft and one room apart from the other. Points me to where my car is and I can't find it turns out its on the other side of the lot. The only thing these "professionals" know how to do properly is process your payment avoid Myers Hyundai Kanata at all costs!!! More

SMART BUYERS AVOID MYERS Update to the post date 5-13-2016 I can confirm that that the conclusions suggested early are both correct. (“THESE PEOPLE EITHER DO NOT UNDERSTAND W Update to the post date 5-13-2016 I can confirm that that the conclusions suggested early are both correct. (“THESE PEOPLE EITHER DO NOT UNDERSTAND WHAT THEY ARE DOING OR THEY ARE CROOKS“) After having my vehicle repaired at another dealership two of 6 parts order were not required and are not part of the failing brake /fuel system under repair. By their own admission on April 26 they order 6 parts and 4 of the 6 arrived on April 28 however they insisted that the other 2 items which are not part of this car were required. By May 17 my car was repaired after at my expense towing to another dealership which used the parts I purchased and got the machine running. All total my extra expense was 3 weeks in a rental car and a tow to another dealership that cost $1500 the actual repair parts and labor $1300. They contacted me to see about taking down the negative review I told them I would consider it if they split the rental car cost – there answer was a parts credit - sorry no after finding out they held me hostage for parts not required. By their own admission they have staff that is not currently up to par - AVOID MYERS More

Out 800 dollars and nothing On April 26 my cars breaks failed due to a brake line leak. Myers was the closet and they accepted my request for service. I delivered the vehicle tha On April 26 my cars breaks failed due to a brake line leak. Myers was the closet and they accepted my request for service. I delivered the vehicle that AM, they called me with the shopping list of parts which I accepted and paid for upfront ($730). I rented a car and waited for the parts to arrive. April 28 inform the parts were on back order and not available until the follow Thursday keep in mind I have paid for parts not delivered. On April 29 inform earliest is now May 3 on May 4 - I am informed that the delivery date is May 12 on May 12 I am informed its May 19th see the pattern now plus seven days. So I said No and picked up the parts that were there turned out what was missing had nothing to do with brakes it was a $20 fuel component that had not failed but might. I asked on several occasion can we fix the break issue and come back to the potential fuel line issue. - Was told No every thing or nothing so I took nothing. It s being repaired today May 13th at another dealer who are shaking there head Simply put THESE PEOPLE EITHER DO NOT UNDERSTAND WHAT THEY ARE DOING OR THEY ARE CROOKS. More

First Hyundai Bought a new Hyundai Accent from this dealership. Dealt with Eli Nesrallah,Mike Parker and Roy Younis. All were very pleasant and professional to de Bought a new Hyundai Accent from this dealership. Dealt with Eli Nesrallah,Mike Parker and Roy Younis. All were very pleasant and professional to deal with and offered a very goood price. Explained all options for warranty and vehicle options very well More

Overall Satisfaction I have had my Hyundai Elantra Sport for almost two months and have had nothing but excellent performance from the vehicle. My experience began from I have had my Hyundai Elantra Sport for almost two months and have had nothing but excellent performance from the vehicle. My experience began from the purchasing of the vehicle to having the first service performed and through it all my experience has been completely satisfactory. Eli Nesrallah is our sales representative and he, along with all the Myers Kanata Hyundai personnel, has been totally committed to our needs. I purchased my first vehicle some 53 years ago and I have been through the "shady salesmen" and "shoddy service" experiences but this purchase was by far the best experience that I have had when purchasing a vehicle. More

Amazing Service & Helpful Employees I take my vehicle into Myer's Hyundai in Kanata for oil changes & repairs and would never go anywhere else! I always know it's going to be done right I take my vehicle into Myer's Hyundai in Kanata for oil changes & repairs and would never go anywhere else! I always know it's going to be done right & they always get me in when I have procrastinated on oil changes & need it done soon. The staff in both the service & the parts departments are always so kind & helpful without pushing unneeded services on me- would highly recommend!! More