Murray Hyundai White Rock

By far my biggest complaint was the waiting. Even with appointment times, something always came up and either finance or the sale associate wasn't ready to see me/us - one time the sales rep was headed ou appointment times, something always came up and either finance or the sale associate wasn't ready to see me/us - one time the sales rep was headed out the door on a test drive with another customer despite us having arranged to meet for 5 pm. I found them somewhat disorganized in that I was cross-referred to other agents or contacts in finance, then when we were to meet, the one I was to meet wasn't there and vice versa. That wasn't the end of the world, but it got confusing and lead to "wires being crossed" - where again we/I waited. Although we had agreed on one price there was the "surprise" financing fee when all was said and done - which was, after all the hassles, icing on the cake of disapointment. Another time I found them quite misleading was when they called to say that the car I was looking to buy had been located - then when I arrived it was in another province. To relocate the vehicle would be an undefined price that I could share with the dealership, or I could pre-order a 2013. I had previously declined pre-ordering and felt unheard and right back at square one - and too that I'd been lured back under false pretences because how could the cost of relocating be unknown, and they were so quick to highlight the benefits of pre-odering.... the sales manager actually followed the sales associate into the parking lot as I left (I was actually in the car and reversing by the time they caught up with me) - to confirm that the 2013 could be pre-ordered and that they could try and arrange an attractive deal/offer.... to say the least, the sales process was exasperating and I went through a broker to avoid the dealer-level shenanigans. Do so again led to more shennanigans and confusion.... but if past performance was any indicator of future performance, I should have anticipated this - but I was happy with the price the broker was able to secure, so the sale proceeded. More

We were in the market for a new Sonata and decided to try the White Rock Hyundai, as we had dealt previously with another dealership which had not particularly impressed us. From the moment Gene Levin greet the White Rock Hyundai, as we had dealt previously with another dealership which had not particularly impressed us. From the moment Gene Levin greeted us we felt entirely welcome at Murray Hyundai White Rock. We had come just for a test drive but ended up buying a brand new car that same day. Gene is very personable, conscientious and professional in every way. He did not use high pressure tactics and greatly exceeded our expectations. What particularly impressed us was how much time he took to explain everything that a new owner ought to know about the vehicle before driving away. In our opinion, White Rock Hyundai and Gene Levin are truly a class act. More

We first met Fred while looking for a used Elantra. We went to several dealerships that day, but Fred stood out as helpful and not at all pushy. Once we had finally decided on purchasing a new vehicle ins went to several dealerships that day, but Fred stood out as helpful and not at all pushy. Once we had finally decided on purchasing a new vehicle instead, Fred was the only rep we trusted with our business. Thanks again Fred! More

I set a near impossible task with 4 Hyundai dealers, 3 in the lower mainland and one in Kelowna. Thomas was the only one who suggested a different approach in purchasing my 2013 Sonata Ltd with nav. This res the lower mainland and one in Kelowna. Thomas was the only one who suggested a different approach in purchasing my 2013 Sonata Ltd with nav. This resulted in a savings to me and beat the other dealers offers. The one stipulation was the "out the door price". He still suceeded in getting me a price that i was satisfied with. I requested 4 extras and was not pressured into adding extras that i did not want or need. He was very friendly and at the beginning i only asked for his card and explained what I would do and when i would call. About a month later i was ready to buy and everything was done over the internet and through email. Well done Thomas. - Secondly i dealt with Kimberly Rose in finance. You all know that we have to see the finance manager. I was prepared to pay cash for the vehicle but the financing was to my advantage instead of paying cash. As this was near the end of the month there was a possibility that the next month the financing would be better. Sure enough it was and there was a verbal agreement that if the financing was better in the next month they would adjust the inital agreement to reflect the new financing. This i felt was above and beyond. Another well done to Kimberly. More

Always accommodating. Theo is the BEST. Just had Always accommodating. Theo is the BEST. Just had dealings with Blair and also VERY personable. Mike was in the Service area, but moved on but he was Always accommodating. Theo is the BEST. Just had dealings with Blair and also VERY personable. Mike was in the Service area, but moved on but he was great in Service. The prices are higher than other Hyundai places (service) I have resorted to other service areas for minor things like transmission oil service which was far cheaper elsewhere. If only they dropped the service prices. They will price match but I find this a chore. More

We purchased our used 2010 Hyundai, Santa Fe at White Rock Hyundai from Fred Land, he and all the other people working there are very knowledgeable about what they sell and service. We would highly reco Rock Hyundai from Fred Land, he and all the other people working there are very knowledgeable about what they sell and service. We would highly recommend them. Servicing the car at the dealership is always done, the techs are excellent and always call before they do any extra service on the Hyundai. The quality of service is top notch. Roald & Maureen More

From my first visit in 2008, i knew that this Hyundai dealership would be my new "home". I am totally happy with the service/ parts departments, and while I did not purchase my vehicle here, I would not dealership would be my new "home". I am totally happy with the service/ parts departments, and while I did not purchase my vehicle here, I would not hesitate to do so in the future. I highly recommend this dealership for product and service. More

We visited the dealership initially to look at vehicles. We had seen some of the autos at a car show and wanted to see how the newer models had improved. Andrew met us, showed us around the lot and accompa We had seen some of the autos at a car show and wanted to see how the newer models had improved. Andrew met us, showed us around the lot and accompanyied us on a test drive. We found Andrew to be very honest, frank and approachable. There was no pressure to buy. When we returned to purchase, Andrew once again met us and ensured that we received the best deal possible. More

From the test drive with Gene to the negotiation with Travis right to the end at finance with Mike the experience with each individual at Murray Hyundai was professional and pleasurable. Murray Hyundai i Travis right to the end at finance with Mike the experience with each individual at Murray Hyundai was professional and pleasurable. Murray Hyundai is a wonderful dealership. I look forward to continuing our relationship in the years to come. More

The most pleasant experience I have ever had purchasing a car, new or used. Our questions were all answered to our satisfaction and most importantly there was no pressure to purchase any extras, very differ car, new or used. Our questions were all answered to our satisfaction and most importantly there was no pressure to purchase any extras, very different from our previous experience. More