Motor City Chrysler

Service I brought my 2016 Jeep Wrangler in on Tuesday because I was hearing rattling noises in the rear. The service tech told me to bring it in on Thursday m I brought my 2016 Jeep Wrangler in on Tuesday because I was hearing rattling noises in the rear. The service tech told me to bring it in on Thursday morning at 8am. I did so and there was no appointment scheduled for me. I did end up leaving it there ALL DAY till 5pm. It turns out I do need rear brakes-no problem . I chose to get them done elsewhere because of the cost. When I went to pick up the Jeep I was handed a bill for $28. Not once was I told when I dropped the Jeep off nor when I talked to the service people throughout the day that there was going to be a charge for looking at the Jeep. Not once have I ever been charged in the past for other vehicles that I have brought in and had chose not to get the work done because of the cost. I know it's only $28, that's not an issue - it's the point that no one said that there was going to be a cost. More

No sense in making a appointment Made an appointment to bring our Ram with less than 15000kms in to have the brakes checked as they were squealing. Was told the warranty on brakes wa Made an appointment to bring our Ram with less than 15000kms in to have the brakes checked as they were squealing. Was told the warranty on brakes was only 1 year - which is outrageous as they should last longer than 15,000kms - but the dealership is going to do a free brake inspection - I understand this is the RAM warranty. Appointment time for drop off was 8:30am. Was there on time and given a shuttle ride home for the wait. Did not receive a call from John to let us know what was going on by 1:15pm so called them and had to try numerous times to get through to John - he did n't even return the voicemail we left. when we FINALLY got through to him we found out the truck still hadn't been looked at at this point. Now, have to get to work and normally leave the house at 2:30. Was told can pick up the truck or leave it overnight to pick up tomorrow. We both work different schedules and should not have to pay for a taxi for one of us because the shop couldn't do a brake inspection within almost 5 hours - should have had plenty of time. John sent a shuttle to take my husband to work. We called and spoke to the service manager, Cara Fleming, who said she would rush the truck through and have it dropped off to my husband at his shop. Thank you John and Cara for taking care of the truck and making sure it was fixed and dropped off. You have restored some of our faith with the service department. The only real problem I have at this point is the lack of communication. More

AMAZING We went in looking for a new vehicle and from start to finish Jarrod was absolutely amazing. Very friendly and helpful. I would recommend him to every We went in looking for a new vehicle and from start to finish Jarrod was absolutely amazing. Very friendly and helpful. I would recommend him to everyone! More

Best car buying experience ever!! Will never go to another dealership again! Jarrod made our SUV purchase so smooth and easy. He was extremely friendly and helpful with all my question Will never go to another dealership again! Jarrod made our SUV purchase so smooth and easy. He was extremely friendly and helpful with all my questions and made me feel very comfortable. Motor City Chrysler should be proud to have salesmen like Jarrod representing their business, because it is salesmen like him that keep people coming back. Have already sent my father in and will recommend him to everyone I know! More

Christina Martin I Always had excellent work done on my car and she was very informative on letting me know what they were doing,. Personal always friendly. I Always had excellent work done on my car and she was very informative on letting me know what they were doing,. Personal always friendly. More

service I had service done on my ram 1500 . The service person helping me was Kim . I was very happy to see all items I need done were all completed ,I though I had service done on my ram 1500 . The service person helping me was Kim . I was very happy to see all items I need done were all completed ,I thought I would have to bring it back in it was definetly a nice surprise. More

Great, friendly service Motor City Chrysler has great customer service. Starts with the receptionist answering the phone right through to the shuttle ride. Very friendly st Motor City Chrysler has great customer service. Starts with the receptionist answering the phone right through to the shuttle ride. Very friendly staff. Kim Prosser in service was awesome yesterday - super friendly and helpful! She went above and beyond to assist me. More

Exceptional Service Jack is the ideal sales person you want to work with when making such an important purchase. He was patient and very informative when it came to expla Jack is the ideal sales person you want to work with when making such an important purchase. He was patient and very informative when it came to explaining the ins and outs of each vehicle I wanted to check out. He was also able to get me into a vehicle at a monthly rate I was more than satisfied with. Thanks for a great experience! I will be recommending Jack to all of my friends and family. More

Great service. Professionally taken care of the moment I dropped my vehicle for service to the moment I picked the vehicle up 3 days later. My service advisor Kim P Professionally taken care of the moment I dropped my vehicle for service to the moment I picked the vehicle up 3 days later. My service advisor Kim Prosser was amazing keeping me updated every day. Definitely will recommend the service department to all the people I know. More

First Time Buyer This was my first time looking for a vehicle and Mitch made it an enjoyable experience. He was able to answer all the questions I had and helped me fi This was my first time looking for a vehicle and Mitch made it an enjoyable experience. He was able to answer all the questions I had and helped me find something I love. More