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Moncton Chrysler Jeep Dodge

Moncton, NB

Overview
Reviews
4.2
832 Reviews
Call Dealership (506) 857-3939
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1365 Mountain Rd

Moncton, NB

E1C 2T9

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Showing 832 reviews

March 13, 2025

Took my truck in at least 5 times to get it repaired. Cost me at least $1000. Will be buying a new truck at another dealer. More

by hubertpaul42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Many different people.
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Mar 22, 2025 -

Moncton Chrysler Jeep Dodge responded

We appreciate you sharing your experience Paul as we continually look to get better. I was able to find your 3 visits, it looks like the first they diagnosed the issue and were conservative on the amount of parts to order so as to reduce the repair charge. Based on the kms of the vehicle these items can be covered with extended warranty reducing the out of pocket expense when something fails. If you would like to discuss it further with our Service Manager he would be happy to review and see what they can offer.

March 11, 2025

I was please with the service person really helpful great job thanks polite and good advisor More

by josee.royleblanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Leaman
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Mar 14, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Josee. Joel and the entire team appreciate you sharing your experience and we really look forward to the next time you visit.

March 11, 2025

Excellent service they take their time. Make sure you’re well. Looked after vehicle is gas and cleaned. Will be glad to do business with them again excellent crew. More

by chris_bradford1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McGrath, Roger Sealy, Paul Goguen, Dwight Peters, Darren Crossman, Christian Larocque, Joel Leaman, Matt Ivany, Claude Gauvin, Jason Harquail
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Mar 14, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Chris ! It looks like you have dealt with most everyone and we are super happy to receive the recognition. Thank you for being such a loyal customer, looking forward to the next time you visit.

March 09, 2025

Well they made me go in , knowing internet is down ! After going in , they did not fix my vehicle recall , it has been over a year and the battery recall is not fixed . Lost because I was going to trade More

by dgerard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Mar 14, 2025 -

Moncton Chrysler Jeep Dodge responded

Sorry to hear that your experience was less than expected Gerard. We only found out the internet was down at opening and were assured by the provider it would be addresses quickly. Out of an abumdance of caution the recall was not performed in case it locked out the vehicle. We understand your frustration with the recahll and will share your feedback with the OEM.

March 09, 2025

Moncton Chrysler is friendly and professional, Joel is great. We are repeat customers and appreciate the dealership! More

by ardith.legacy
Recommend Dealer
Yes
Employees Worked With
Joel Leaman
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Mar 14, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Ardith. Joel and the entire team appreciate the feedback and we look forward to your next visit.

March 09, 2025

Friendly, helpful. Easy to deal with. I thought they were helpful. Guided us through every step More

by t_bear015
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Thorley, Jason Harquail
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Mar 14, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for leaving such a kind review of your experience t_bear. On behalf of Jason, John and the entire team we appreciate you sharing your experience and if there is anything we could have done better we would love to hear. We are always looking to provide the best customer experience possible.

March 05, 2025

This is only my second time at this dealership for service and both times have been amazing to deal with. I’ll be back for sure. Tks to service drive thru staff for a great experience. More

by belliveaulp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
René Blaquiere
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Mar 14, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review. Rene and the entire team appreciate the feedback and look forward to your next visit.

March 05, 2025

Booked an appointment for 7:45am because I have to take time off work, truck didn't go in until 10:30am or later. Not impressed with this More

by gumbyqcsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goguen
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Mar 14, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave a review. Our process for appointments works much like an emergency room. The appointments are booked to stagger the customers as it can be as many as 70 appts per day. The advisor does their best to summarize the issues and direct it to the technician qualified for the work. Sometimes they are longer on a job than expected, sometimes it works out that they are quicker. We understand your frustration if you are counting on a technician to be waiting for you to arrive, unfortunatley we can only do this when it is oil change / tire. Much of the troubleshooting takes a specialist and they aren't always immediatley available. Thank you for your feedback.

March 02, 2025

Very responsive and extremely curtious. Really grateful check in process and good follow up after service More

by pmet.thornton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
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Mar 09, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review. We appreciate the compliment and look forward to your next visit !

February 28, 2025

I had a 10:30 appointment and waited 3 1/2 hours just for an oil change. I was told at 12:00 the techs went to lunch and there were still 5 vehicles ahead of me. I was also told my vehicle was suppose to be More

by karlaheskett
Service Time
Recommend Dealer
No
Employees Worked With
N/A
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Mar 09, 2025 -

Moncton Chrysler Jeep Dodge responded

We can appreciate your frustration Karla and perhaps it is a miscommunication from the team. Many customers hope / insist that their appointment time is when there will be a free tech waiting at their bay to service the vehicle at that exact moment. In reality it works much like other doctor or dentist appointments. The appointment times are used to stagger the flow of customers so 10 bays can service 55 customers per day. Unfortunately not all appointments are oil changes and not all concerns and issues have a simple fix. We are continually working on our processes and effeciency and will be sure to provide your feedback to the team.

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