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Moncton Chrysler Jeep Dodge

Moncton, NB

4.2
852 Reviews

1365 Mountain Rd

Moncton, NB

E1C 2T9

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Showing 852 reviews

July 15, 2025

Had to keep on calling to get updates. Called and they said it will be done in 45mins and will call me when completed. Had to call back 4 hours later for update. Also kept going to voic More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
July 14, 2025

The check engine light came on after about 4000 km so I brought it in the deal and mention the brakes have a vibration in them also. After them giving me a loaner for the afternoon and going back when they More

by Donny Lemont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Daigle 5 star
July 14, 2025

I was so frustrated today. I got the text that my car was ready to pick up and I asked for a cab to pick me up at work. After 30 mins of no response, 3 texts and 5 phone calls More

by JW
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
July 13, 2025

I have to question what is the purpose of making appointments. Mine was at 8.45am and my Promaster was only looked at late in the afternoon and nearly 4 pm before I had it back. More

by sintrac2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
July 11, 2025

Great service, and great price. My daughter got exactly what she wanted in a jeep. More

by Cmetter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McGrath
July 05, 2025

Harnil did a great job,very pleasant and knowledgeable, was a great help with all the new features More

by mark-R.williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harnil
Jul 09, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for the 5 star review Mark. On behalf of Harnil and the entire Moncton Chrysler staff we appreciate you taking the time to share your experience, it means a lot to everyone to read these. Thank you for your trust and business.

July 05, 2025

They seem to have a great system to inform me of what is happening, however I found it hard and a few times impossible to contact the service department when trying to find out if and why my car was not co More

by earlmelanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not of his name, larger man in the Service Drive Thru
July 04, 2025

Had an appointment for the morning it didn't get in until the next day. They were able to fix the issue promptly and saved me from having to go the more expensive route. The advisor at the desk was very info More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
Jul 09, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave a review of your experience with Rene. We apologize for the delay on getting the vehicle in at the scheduled time. I have escalated this to the appointment team as well as the Service Manager to see if there is something we could have done to correct this before it happened. Thank you for your business and taking the time to let us know.

July 04, 2025

Terrible customer service. 3 hours for an oil change that I had an appointment for. Appointment at 9:15 asked what took so long was told waiters come first. What are waiters More

by Jazzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jul 09, 2025 -

Moncton Chrysler Jeep Dodge responded

Waiters are the appointments that are pre-scheduled as waiting for the vehicle. The bulk of the repairs made in the shop require highly trained technicians, ordering parts, etc and in order to keep the shop flowing without delays we schedule a certain amount of waiters per day. Our apologies if the booking / scheduling team did not inform you.

June 28, 2025

Service department anyways treats me like gold. 10 out of 10! Happy customer, thanks again! More

by Earl Daniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McGrath, John Thorley, Nadia Hebert
Jul 09, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for the 5 star review Earl. Thank you so much for your kind words and sharing them, the entire team apprecaites it !

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