Moncton Chrysler Jeep Dodge

Moncton Chrysler Well, let's see, the salesperson did not budge an inch on the price, msrp is all you should expect to get. And the service side of things is absolutel Well, let's see, the salesperson did not budge an inch on the price, msrp is all you should expect to get. And the service side of things is absolutely horrible, be prepared to have the phone ring for 5 minutes before you get anyone, and when you do, you'll be asked to hold. I've had bad experiences there with my previous vehicle. You drop off your car in the am and when you pick it up they say oops couldn't touch it, we overbooked... Very sloppy. Sorry Moncton Chrysler, but if you want good reviews, you need to deliver... More

Excellent Service I recently bought a 2015 Jeep from John Thorley. John is very straight forward and helped me out throughout the whole process. Thank you. Syed I recently bought a 2015 Jeep from John Thorley. John is very straight forward and helped me out throughout the whole process. Thank you. Syed More

A great experience as always! Was into Moncton Chrysler recently and purchased my second vehicle from them. About three years ago I bought my very first RAM from Richard Steeves an Was into Moncton Chrysler recently and purchased my second vehicle from them. About three years ago I bought my very first RAM from Richard Steeves and he made the whole process incredibly easy and enjoyable. He worked hard to make sure I got the best deal I could get, something that met my budgets/needs and made sure that when I left all my questions were answered and I left feeling confident in my purchase. Because of this, when I was looking for my second truck there was only one place I wanted to go. When I was into Moncton Chrysler recently I received the same treatment and my second purchase was just as enjoyable as my first. Again, Richard worked hard to met my budget/needs, answered all my questions and made me feel confident about my purchase. Each time I leave I always feel satisfied with the service from Richard and all the Moncton Chrysler employees involved in the transactions. I would recommend them to anybody, for any type vehicle! More

Another excellent experience at Moncton Chrysler Dodge. This is our second vehicle purchased from this dealership. John and Doug were very helpful, courteous and made us feel comfortable. I would definite This is our second vehicle purchased from this dealership. John and Doug were very helpful, courteous and made us feel comfortable. I would definitely recommend these two gentlemen to anybody wanting to purchase a vehicle. More

Best help ever! Georgina was amazing very knowledgable and helpful. Always there to guide me with what I needed to know. Fast and accurate service and always with a s Georgina was amazing very knowledgable and helpful. Always there to guide me with what I needed to know. Fast and accurate service and always with a smile! I'm beyond happy with Moncton chrystler they deserve a two thumbs up! More

Awesome I am a fleet customer and buy a lot of vehicles. I get amazing service from Moncton Chrysler every time. . I have sent many friends to Drew and I wil I am a fleet customer and buy a lot of vehicles. I get amazing service from Moncton Chrysler every time. . I have sent many friends to Drew and I will continue to do so. More

perfect ride found fast I highly recommend Moncton Chrysler to anyone in the market for a new or used vehicle. The hard work and dedication to customers satisfaction started I highly recommend Moncton Chrysler to anyone in the market for a new or used vehicle. The hard work and dedication to customers satisfaction started right away and has continued after sale. Thank you for finding the perfect truck for me and standing behind it. More

Horrible service, would never wish this upon anyone When I originally purchased my vehicle, I received awful service, but that's a completely different story that I will not get it to. A couple weeks ag When I originally purchased my vehicle, I received awful service, but that's a completely different story that I will not get it to. A couple weeks ago, almost one week to the day of the purchase, the engine light came on in my new Jeep Wrangler. I made an appointment with Chrysler to check it out. They didn't have any available appointments for a couple weeks, which I can understand, they're busy, whatever. A couple days later, the 'GASCAP' message came on my dash. My father in law unexpectedly died this week and his viewing was today. His viewing started at 2. My appointment was at 12:30. When I got there, I explained this to them, and asked if it would be longer than an hour, otherwise I would need to reschedule. After waiting two weeks for an appointment, I didn't want to miss it if I didn't have to. The rep was very nice, advised me not to worry about it and told me there was no excuses or it to last more than an hour, that it was a very easy job. I was reassured and waited in the sales room. After an hour and a half, I walked back to the service desk and asked what was going on. The funeral had now started. They advised me that they hadn't looked at my vehicle yet. I was so mad I could have cried. I told them what I had told the previous guy. He didn't seem to care.. I had to get angry at him to go to the shop and ask what was going on. He came back and told me it would be 10-15 minutes tops. This angered me, because now you're telling me that I have been waiting an hour and a half for a ten minute job. I told them that if that was actually the case, that I would stay, but if it was going to be longer than that, I was already late and really had to leave. He told me they already started and that I couldn't leave. 45 minutes later, I was out of there. 2 hours and 15 minutes. And I was unable to attend my father in laws viewing. I was not unreasonable, I knew it was a possibility that it would take longer, this is why I went out of my way to explain this to them when I got there. When I purchased my jeep, they had the wrong gas cap on the vehicle. Which is what caused the engine light and the message. Chrysler took 2 hours and 15 minutes to twist off a gas cap and twist another one on. In their opinion, it is okay to take this long, it is okay to make promises they can't keep and the funeral apparently does not concern them. This is so insulting. And after that, they asked me to write a review. With PLEASURE. Here it is. You're service is repulsive. I was very upset the first time, for other reasons, but this one takes the cake. I work in a complaints department, and I really don't enjoy taking the time to make one myself on my spare time. After all, when you spend 40 hours plus per week dealing with that, you don't really feel like going home and doing the same thing. But Chrysler has pushed me to the point where I really don't mind taking a moment to tell everyone how horrible they are. Ps; below it asked me how long it took me to purchase my vehicle. The longest option was 3+ hours, but I was there over 7 HOURS. I even knew which vehicle I wanted before I got there. More

Great experience Mike was able to find us a 2015 Dodge Caravan with all options we were looking for. Excellent service with finanancing .New van ready to go within hou Mike was able to find us a 2015 Dodge Caravan with all options we were looking for. Excellent service with finanancing .New van ready to go within hours of visiting the dealership.Would recommend trading vehicles here anytime. More

Bad service Took my patriot in to get an oil change and tires changed to the all seasons from winter. My tires have lock nuts. Well, not anymore. I got a call aft Took my patriot in to get an oil change and tires changed to the all seasons from winter. My tires have lock nuts. Well, not anymore. I got a call after I left from the service department asking me if I knew where the key for my lock nuts was. I let her know that I never got it back from my visit in the late fall to have the tires changed. The reply was that they'd figure something out. I call later in the day to check on the status and was informed the work was done but they had to use a master key to get my lock nuts off and couldn't put them back on so they replaced it with a regular nut free of charge as to make me feel like I caused a problem for them. I then asked if they couldn't get a hold of me, why do the work if it's going to cost more for me to end up getting the lock nuts replaced? Reply was that the manager is out and he was the assistant manager who took on the role of manager as the previous had left and apparently no one with authority was there to make any decisions. I went in to pick up the car and was told that the lock nuts are no good when they use the master key to take them off so they can't put them back on. I asked what a new set of lock nuts would cost and was told maybe $30-$50. So my follow up again was why did they go ahead with doing this when they couldn't get a hold of me to let me know because now I'd have to pay $30-$50 more to get new lock nuts and it was my fault that I didn't report the key missing in the late fall when the snow tires were put on. I asked who was around that had authority to answer my questions better and look at getting me a new lock nut set free of charge and apparently this new manager that was the assistant manager was out for a week and they have no assistant manager and no one there could make such a decision while this manager is out. So how do they run the service center while they are out? They put all issues on hold until he comes back and I'm told a message has been left for him to call me. A very frustrating situation and not at all a level of service I would consider again. I have started looking around at other services in the Moncton area that have better service and reputation through word of mouth. More