Moncton Chrysler Jeep Dodge

I was so frustrated today. I got the text that my car was ready to pick up and I asked for a cab to pick me up at work. After 30 mins of no response, 3 texts and 5 phone calls I got the text that my car was ready to pick up and I asked for a cab to pick me up at work. After 30 mins of no response, 3 texts and 5 phone calls later (no answer) I called my own cab and paid myself. When I explained this to the person, he told me that he had an appointment he had to go to. More

The check engine light came on after about 4000 km so I brought it in the deal and mention the brakes have a vibration in them also. After them giving me a loaner for the afternoon and going back when they brought it in the deal and mention the brakes have a vibration in them also. After them giving me a loaner for the afternoon and going back when they said it was done I drove away to go home and the problem was still there. They didn’t fix anything. They said there was no vibration in the pedal, but the salesman said he noticed it. So I waited over three weeks For the service to call me when they had a loaner and they could fix the car, but the car died so I had it towed to Bouctouche Chrysler. They told me it was improperly boosted and charged me $350 to fix that which Moncton Chrysler reimbursed me for it which I appreciated. So the problem wasn’t fixed. I guess I’ll see you guys soon because the battery will probably be dead again. I was told by a Chrysler mechanic that if a battery’s not totally charged, it will screw with the sensors. there’s so many sensors on these cars. That’s what happened to my wife’s 2020 Ford escape. I was also told by the sales manager that they often have a problem with the batteries in the winter so common sense tells me what the problem is. More

I have to question what is the purpose of making appointments. Mine was at 8.45am and my Promaster was only looked at late in the afternoon and nearly 4 pm before I had it back. appointments. Mine was at 8.45am and my Promaster was only looked at late in the afternoon and nearly 4 pm before I had it back. More

Great service, and great price. My daughter got exactly what she wanted in a jeep. My daughter got exactly what she wanted in a jeep. More

Harnil did a great job,very pleasant and knowledgeable, was a great help with all the new features was a great help with all the new features More

They seem to have a great system to inform me of what is happening, however I found it hard and a few times impossible to contact the service department when trying to find out if and why my car was not co happening, however I found it hard and a few times impossible to contact the service department when trying to find out if and why my car was not completed by the promised time of Friday. I was without my car for 8 days, of which 5 of them the car was IN SERVICE. Nobody contacted me to let me know that it would not be ready by last Friday. Also I was given a quote to repair a leak on the transmission pan. I approved the repairs based on the quote. I then learn on Monday mid morning that the job was going to be more difficult and would cost many more hundreds of dollars. I reluctantly said OK, so the car was completed hours later. When I was able to get to the Dealership I asked what went wrong. I was informed that due to the type of Journey I own the transmission had to be dropped to remove the pan, some other Journeys do not require that extra step. I explained that I was at a service department that works on these models of cars all the time. I felt that this was very wrong to expect me to pay the extra as I may not have approved doing the job at all if I was informed of the real cost of that repair. The person who I was dealing with immediately agreed to my comments and was able to reduce the amount by a few hundred dollars. I thanked him for doing so. This was a very stressful experience for me. More

Had an appointment for the morning it didn't get in until the next day. They were able to fix the issue promptly and saved me from having to go the more expensive route. The advisor at the desk was very info the next day. They were able to fix the issue promptly and saved me from having to go the more expensive route. The advisor at the desk was very informative and helped. More

Terrible customer service. 3 hours for an oil change that I had an appointment for. Appointment at 9:15 asked what took so long was told waiters come first. What are waiters 3 hours for an oil change that I had an appointment for. Appointment at 9:15 asked what took so long was told waiters come first. What are waiters? More

Service department anyways treats me like gold. 10 out of 10! Happy customer, thanks again! 10 out of 10! Happy customer, thanks again! More

This is my 2nd truck I purchased from Jason, and even after my 2nd purchase, it only re-enforces my satisfaction to continue to buy from Jason and side shoutout to Joel for helping out in securing the de after my 2nd purchase, it only re-enforces my satisfaction to continue to buy from Jason and side shoutout to Joel for helping out in securing the deal. Love the new truck More