Moncton Chrysler Jeep Dodge

A great experience as always! Was into Moncton Chrysler recently and purchased my second vehicle from them. About three years ago I bought my very first RAM from Richard Steeves an Was into Moncton Chrysler recently and purchased my second vehicle from them. About three years ago I bought my very first RAM from Richard Steeves and he made the whole process incredibly easy and enjoyable. He worked hard to make sure I got the best deal I could get, something that met my budgets/needs and made sure that when I left all my questions were answered and I left feeling confident in my purchase. Because of this, when I was looking for my second truck there was only one place I wanted to go. When I was into Moncton Chrysler recently I received the same treatment and my second purchase was just as enjoyable as my first. Again, Richard worked hard to met my budget/needs, answered all my questions and made me feel confident about my purchase. Each time I leave I always feel satisfied with the service from Richard and all the Moncton Chrysler employees involved in the transactions. I would recommend them to anybody, for any type vehicle! More

Another excellent experience at Moncton Chrysler Dodge. This is our second vehicle purchased from this dealership. John and Doug were very helpful, courteous and made us feel comfortable. I would definite This is our second vehicle purchased from this dealership. John and Doug were very helpful, courteous and made us feel comfortable. I would definitely recommend these two gentlemen to anybody wanting to purchase a vehicle. More

Best help ever! Georgina was amazing very knowledgable and helpful. Always there to guide me with what I needed to know. Fast and accurate service and always with a s Georgina was amazing very knowledgable and helpful. Always there to guide me with what I needed to know. Fast and accurate service and always with a smile! I'm beyond happy with Moncton chrystler they deserve a two thumbs up! More

Awesome I am a fleet customer and buy a lot of vehicles. I get amazing service from Moncton Chrysler every time. . I have sent many friends to Drew and I wil I am a fleet customer and buy a lot of vehicles. I get amazing service from Moncton Chrysler every time. . I have sent many friends to Drew and I will continue to do so. More

perfect ride found fast I highly recommend Moncton Chrysler to anyone in the market for a new or used vehicle. The hard work and dedication to customers satisfaction started I highly recommend Moncton Chrysler to anyone in the market for a new or used vehicle. The hard work and dedication to customers satisfaction started right away and has continued after sale. Thank you for finding the perfect truck for me and standing behind it. More

Horrible service, would never wish this upon anyone When I originally purchased my vehicle, I received awful service, but that's a completely different story that I will not get it to. A couple weeks ag When I originally purchased my vehicle, I received awful service, but that's a completely different story that I will not get it to. A couple weeks ago, almost one week to the day of the purchase, the engine light came on in my new Jeep Wrangler. I made an appointment with Chrysler to check it out. They didn't have any available appointments for a couple weeks, which I can understand, they're busy, whatever. A couple days later, the 'GASCAP' message came on my dash. My father in law unexpectedly died this week and his viewing was today. His viewing started at 2. My appointment was at 12:30. When I got there, I explained this to them, and asked if it would be longer than an hour, otherwise I would need to reschedule. After waiting two weeks for an appointment, I didn't want to miss it if I didn't have to. The rep was very nice, advised me not to worry about it and told me there was no excuses or it to last more than an hour, that it was a very easy job. I was reassured and waited in the sales room. After an hour and a half, I walked back to the service desk and asked what was going on. The funeral had now started. They advised me that they hadn't looked at my vehicle yet. I was so mad I could have cried. I told them what I had told the previous guy. He didn't seem to care.. I had to get angry at him to go to the shop and ask what was going on. He came back and told me it would be 10-15 minutes tops. This angered me, because now you're telling me that I have been waiting an hour and a half for a ten minute job. I told them that if that was actually the case, that I would stay, but if it was going to be longer than that, I was already late and really had to leave. He told me they already started and that I couldn't leave. 45 minutes later, I was out of there. 2 hours and 15 minutes. And I was unable to attend my father in laws viewing. I was not unreasonable, I knew it was a possibility that it would take longer, this is why I went out of my way to explain this to them when I got there. When I purchased my jeep, they had the wrong gas cap on the vehicle. Which is what caused the engine light and the message. Chrysler took 2 hours and 15 minutes to twist off a gas cap and twist another one on. In their opinion, it is okay to take this long, it is okay to make promises they can't keep and the funeral apparently does not concern them. This is so insulting. And after that, they asked me to write a review. With PLEASURE. Here it is. You're service is repulsive. I was very upset the first time, for other reasons, but this one takes the cake. I work in a complaints department, and I really don't enjoy taking the time to make one myself on my spare time. After all, when you spend 40 hours plus per week dealing with that, you don't really feel like going home and doing the same thing. But Chrysler has pushed me to the point where I really don't mind taking a moment to tell everyone how horrible they are. Ps; below it asked me how long it took me to purchase my vehicle. The longest option was 3+ hours, but I was there over 7 HOURS. I even knew which vehicle I wanted before I got there. More

Great experience Mike was able to find us a 2015 Dodge Caravan with all options we were looking for. Excellent service with finanancing .New van ready to go within hou Mike was able to find us a 2015 Dodge Caravan with all options we were looking for. Excellent service with finanancing .New van ready to go within hours of visiting the dealership.Would recommend trading vehicles here anytime. More

Bad service Took my patriot in to get an oil change and tires changed to the all seasons from winter. My tires have lock nuts. Well, not anymore. I got a call aft Took my patriot in to get an oil change and tires changed to the all seasons from winter. My tires have lock nuts. Well, not anymore. I got a call after I left from the service department asking me if I knew where the key for my lock nuts was. I let her know that I never got it back from my visit in the late fall to have the tires changed. The reply was that they'd figure something out. I call later in the day to check on the status and was informed the work was done but they had to use a master key to get my lock nuts off and couldn't put them back on so they replaced it with a regular nut free of charge as to make me feel like I caused a problem for them. I then asked if they couldn't get a hold of me, why do the work if it's going to cost more for me to end up getting the lock nuts replaced? Reply was that the manager is out and he was the assistant manager who took on the role of manager as the previous had left and apparently no one with authority was there to make any decisions. I went in to pick up the car and was told that the lock nuts are no good when they use the master key to take them off so they can't put them back on. I asked what a new set of lock nuts would cost and was told maybe $30-$50. So my follow up again was why did they go ahead with doing this when they couldn't get a hold of me to let me know because now I'd have to pay $30-$50 more to get new lock nuts and it was my fault that I didn't report the key missing in the late fall when the snow tires were put on. I asked who was around that had authority to answer my questions better and look at getting me a new lock nut set free of charge and apparently this new manager that was the assistant manager was out for a week and they have no assistant manager and no one there could make such a decision while this manager is out. So how do they run the service center while they are out? They put all issues on hold until he comes back and I'm told a message has been left for him to call me. A very frustrating situation and not at all a level of service I would consider again. I have started looking around at other services in the Moncton area that have better service and reputation through word of mouth. More

Didn't listen to me. Credit damaged. I went into Moncton Motors o/a Moncton Chrysler Superstore a.k.a. Moncton Chrysler Dodge Jeep Ram last week to purchase a used Ford Escape that I’d fo I went into Moncton Motors o/a Moncton Chrysler Superstore a.k.a. Moncton Chrysler Dodge Jeep Ram last week to purchase a used Ford Escape that I’d found on AutoTrader.ca. I had e-mailed in advance to let them know I was coming, and to find out what sort of financing they could provide through BMO. A sales guy by the name of Richard replied and said he could do 5.99% through BMO. I replied and said he would have to do better than that if he wanted my business. So he replied and said he could do 4.99%. If he could do 4.99% all along, why did he at first say the best he could do was 5.99%? Obviously he or the dealership is getting a kick-back on the financing in addition to the money they’re going to make on the car. So I arrived at the dealership and took the vehicle for a test drive, then sat down to make a deal. I was told that the $399 Dealer Admin fee was non-negotiable and that everyone who buys a car has to pay it. I said I wasn’t interested in paying a dealer for the privilege of doing business with them. He said it was non-negotiable because the vehicles are priced so competitively. I argued that if the vehicles aren’t priced to make money without adding a $399 fee, that’s not my problem. I told him I would walk away over the fee. In the end, they waived the fee, and knocked another couple hundred bucks off the price. I was ready to play ball. Richard asked me to sign a form to authorize the dealership to pull my credit file. I asked him if my credit file would be pulled more than once. He said no. I asked, in the event that BMO rejects my request for financing, whether my file be pulled again by other lenders. Again, he assured me, the file would only be pulled once. He explained that he understood that I valued my credit rating and repeated that my file would only be pulled once. I understood this to mean that the dealership was acting much like a mortgage broker–that they would pull up my credit file, and would share that information with any lenders, avoiding multiple hits on my credit file. In the end, I walked out the door with financing through BMO at the 4.99% interest rate. I was pleased. I thought it was a very fair deal. A good car, at a good price, with a few dollars off, with financing through my preferred lender, at a reasonable rate. That was on Thursday. The plan was to return to Moncton this evening (Tuesday) to pick up the vehicle. This morning I received a notice through my Equifax credit monitoring that my credit score had dropped and that there was an inquiry on my file. I logged in to take a peek, assuming it would have dropped ever so slightly with one inquiry. What I found was that my score had dropped several points, and that my credit report had been pulled by Moncton Motors, BMO, TD Auto Finance and Scotiabank. That’s four hits on my score. Not only had BMO pulled my report separately, but the dealership had gone to two other lenders as well, without my authorization. Not only without my authorization, but after I had expressly, categorically, undeniably stated that I did NOT want my credit report to be pulled more than once. I contacted the dealership. They informed me that the damage could not be undone and that the only thing they offered to do to make it right was to apologize. I got an “I’m sorry” from some guy named Mike. Apparently he’s sorry for these additional “hard inquiries” that will take three years to purge from my Equifax report. He’s sorry for the drop in my credit score, a score that I was quite proud of because I had worked so hard to achieve it. He’s sorry that when I renegotiate my mortgage next year I may end up with a higher interest rate, costing me thousands of dollars. Well, sorry isn’t good enough. How many other people have they done this to? Will they continue to do it to other unsuspecting buyers who aren’t as vigilant with monitoring and protecting their credit rating? I intend to report the issue to the Better Business Bureau, to the three lenders involved, to Equifax and TransUnion, to Chrysler Canada and to anyone else who wants to listen. I want them all to know that Moncton Chrysler damaged my credit and all they’re willing to do about it is say, “I’m sorry.” More

Once again another great experience at moncton Chrysler Victor is an awesome sales guy this is our fourth vehicle from him and we will continue to send people here and our future purchase will be at this Victor is an awesome sales guy this is our fourth vehicle from him and we will continue to send people here and our future purchase will be at this dealership! With him ! Thanks for all you help! More