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Moncton Chrysler Jeep Dodge

Moncton, NB

Overview
Reviews
4.2
713 Reviews
Call Dealership (506) 857-3939
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1365 Mountain Rd

Moncton, NB

E1C 2T9

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Showing 714 reviews

October 01, 2024

Extremely professional and personable staff. Was treated intelligently by knowledgeable staff who knew their product and negotiated a reasonable price without pressuring. More

by george.somers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Thorley, Joel Leaman
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Oct 01, 2024 -

george.somers responded

10 Star treatment!

Oct 05, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for your kind review George. The entire staff appreciate the recognition and look forward to providing you with a great ownership experience.

September 30, 2024

Great friendly service , I didn’t get what I wanted But left with a vehicle in the end More

by lindaleger31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Thorley, Jason Harquail
Report | Print
Oct 05, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for your kind review Linda. The entire team appreciate you offering us the chance to earn your business and trust. We truly appreciate you taking the time to acknowlede their efforts and we look forward to providing you with the best possible ownership experience.

September 30, 2024

Customer for 12 years for a reason , sales and finance are great , service needs work More

by Carl Perry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorley, Roger Sealy
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Oct 05, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for your kind review Carl. It means a lot to all the employees who are doing their best to make your experience at our dealership personable and value your time. We have recently made some changes to the volume of appointments we accept so the team has more time to communicate with eash customer. Again, thank you for your kind review.

September 27, 2024

Good seller showed me I had to wait a bit for trade in my grand cherokee limited L. More

by Tondallai320
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Larocque
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September 26, 2024

Worst customer service I’ve ever had. Untrustworthy and has zero integrity. Basically lied to from the start More

by e.z.taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
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September 16, 2024

Prompt courteous service. They sent a reminder the day before which I appreciated and informed me of an upcoming service More

by Briyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 05, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for your 5 star review Briyan ! We are continually working on our processes to better serve customers and it is very helpful when we know what is working. The entire team appreciate you trusting us with your business.

September 14, 2024

Third time in and still no fix for simple issue on NEW car. Showed dealer twice the issue and still nothing More

by derrick1.macdougall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service techs. Zero star
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Oct 06, 2024 -

Moncton Chrysler Jeep Dodge responded

Hi Derrick. I was able to find 2 workorders and 1 I believe may have the issue you are referring too, "part on order". Has the vehicle been back since the part was ordered ? We would love to help and better understand what made your experience a 2 star. Would you be able to reach out to the General Manager or Service Manager ?

September 12, 2024

Garage was busy and wait time was long. We were from out of town and made the day long. Staff were very friendly. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Crossman
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Oct 05, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for your review Greg and letting us know how we could approve. We are working on increasing the number of bays and technicians to meet business demands and appreciate the feedback as it allows us to focus on what our customers need. Thank you for your business and trusting us with your vehicle. We look forward to improving your next experience.

September 09, 2024

Very happy with the service I got Sam was very helpful and made the purchase very easy More

by Bruno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam and she was the best, Nadia Hebert
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Sep 28, 2024 -

Moncton Chrysler Jeep Dodge responded

Hi Bruno, thank you so much for the fantastic review! We’re thrilled to hear that Sam was able to make your purchase experience smooth and enjoyable. Your 5 stars means a lot to everyone here and we appreciate your kind words. If you ever need anything in the future, don’t hesitate to reach out!

September 09, 2024

Had an oil change appointment for 8:30 Never put my car in until 10:30 and didn’t get done until 11:30 .Then while paying I’m informed that they don’t have “express lube anymore More

by kfreddy80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.,
Report | Print
Oct 06, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for sharing your feedback. We’re truly sorry to hear about the delay you experienced during your oil change appointment, and we apologize for any inconvenience caused. We understand how frustrating it must have been to wait longer than expected, especially without prior notice regarding the express lube changes. We’re always working to improve our service and ensure better communication. Please feel free to contact us directly, and we’ll do our best to make this right. We appreciate your understanding and hope to regain your trust in the future.

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