Moncton Chrysler Jeep Dodge

Waited a month to get an appointment. Told the service department I need my car to get to work and I really needed it back on the same day, the service desk said that wouldn't be an issue Told the service department I need my car to get to work and I really needed it back on the same day, the service desk said that wouldn't be an issue. They booked me in for 9:15am to change a blower motor, two control arms and a waterpump, I dropped my car off the night before. At 2pm that day they called me and said they couldn't change the water pump, they were just starting the job. I told them not to do it and I would come in to pick the car up. When I went to get my car they hadn't done the alignment and I couldn't take it home. They were nice enough to give me a rental, but they were starting a 5+ hour job at 2pm when their mechanics go home at 4:30pm. There's no way I was getting my car back that day, after I told them I needed it and they promised it would be done the same day. Very disorganized service department. More

Very Friendly Service Staff! All team members I interacted with in the service bay smiled and greeted. One team member ushered in my vehicle, another team member handled the se All team members I interacted with in the service bay smiled and greeted. One team member ushered in my vehicle, another team member handled the service & communications, another team member was passing with a "hi" on my arrival, then checked in after my service for a proper conversation, as he felt bad he spoke while walking by in the beginning. Very conscience and friendly staff - available to answer questions and try and make the experience positive. More

First off, I'm one to write comments. This survey is forcing me to use 15 minimum words. Good service, not happy the performance of the purchased vehicle This survey is forcing me to use 15 minimum words. Good service, not happy the performance of the purchased vehicle More

Nice place to get a vehicle. . Will you work with your needs an wants I will be a repeat customer there. . Will you work with your needs an wants I will be a repeat customer there. More

Sales people are transparent and good to deal with, service varies depending on the representative service varies depending on the representative More

Inconsistent messaging about nature of the issue, questionable diagnostics, and poor service timeframes given from service department. Poor communication from service rep. questionable diagnostics, and poor service timeframes given from service department. Poor communication from service rep. More

i was served by Rene, good service, friendly, he is the best.He explained everything ,reviewed everything. He is the best best.He explained everything ,reviewed everything. He is the best More

Great service, very chill, didn’t feel pressured. Everyone is very nice. I recommend this place. Everyone is very nice. I recommend this place. More

Treat you like family. I trust them checking my jeep.prices are ok , with the work that's done. I trust them checking my jeep.prices are ok , with the work that's done. More

So much time wasted for nothing. I had an appointment today 9:30 to have my Nav system checked. It was supposed to take 2 hours. Three hours later I walked to the repair shop: my tru I had an appointment today 9:30 to have my Nav system checked. It was supposed to take 2 hours. Three hours later I walked to the repair shop: my truck was yet to be looked at as they were short staffed. It had been sitting the whole time, and I was not informed or updated about the situation. Last time a tire rotation and visual brake inspection took four hours! Just outrageous. Never. Again. More