Moncton Chrysler Jeep Dodge

They seem to have a great system to inform me of what is happening, however I found it hard and a few times impossible to contact the service department when trying to find out if and why my car was not co happening, however I found it hard and a few times impossible to contact the service department when trying to find out if and why my car was not completed by the promised time of Friday. I was without my car for 8 days, of which 5 of them the car was IN SERVICE. Nobody contacted me to let me know that it would not be ready by last Friday. Also I was given a quote to repair a leak on the transmission pan. I approved the repairs based on the quote. I then learn on Monday mid morning that the job was going to be more difficult and would cost many more hundreds of dollars. I reluctantly said OK, so the car was completed hours later. When I was able to get to the Dealership I asked what went wrong. I was informed that due to the type of Journey I own the transmission had to be dropped to remove the pan, some other Journeys do not require that extra step. I explained that I was at a service department that works on these models of cars all the time. I felt that this was very wrong to expect me to pay the extra as I may not have approved doing the job at all if I was informed of the real cost of that repair. The person who I was dealing with immediately agreed to my comments and was able to reduce the amount by a few hundred dollars. I thanked him for doing so. This was a very stressful experience for me. More

Had an appointment for the morning it didn't get in until the next day. They were able to fix the issue promptly and saved me from having to go the more expensive route. The advisor at the desk was very info the next day. They were able to fix the issue promptly and saved me from having to go the more expensive route. The advisor at the desk was very informative and helped. More

Terrible customer service. 3 hours for an oil change that I had an appointment for. Appointment at 9:15 asked what took so long was told waiters come first. What are waiters 3 hours for an oil change that I had an appointment for. Appointment at 9:15 asked what took so long was told waiters come first. What are waiters? More

Service department anyways treats me like gold. 10 out of 10! Happy customer, thanks again! 10 out of 10! Happy customer, thanks again! More

This is my 2nd truck I purchased from Jason, and even after my 2nd purchase, it only re-enforces my satisfaction to continue to buy from Jason and side shoutout to Joel for helping out in securing the de after my 2nd purchase, it only re-enforces my satisfaction to continue to buy from Jason and side shoutout to Joel for helping out in securing the deal. Love the new truck More

Great dealership! When problems arise they will work with you! Sam is a superstar! Enjoy the process here. So much I bought a Jeep and a Charger! Highly recommended. When problems arise they will work with you! Sam is a superstar! Enjoy the process here. So much I bought a Jeep and a Charger! Highly recommended. Wham, bam, ask for Sam! More

Great service from the sales to the service department all happy with this being my second new jeep from there all happy with this being my second new jeep from there More

I’m a reapeat customer! Great dealership and staff is always great and straight forward with us Great dealership and staff is always great and straight forward with us More

Problem with my air condisioning was solved and works like new very happy with the servous from the techs and rene the servous advisor. Always greated with warm welcome from everyone i run into. thanks : like new very happy with the servous from the techs and rene the servous advisor. Always greated with warm welcome from everyone i run into. thanks :) More

Service writer was perfect in every way exactly who you want talking to the public. The tech who replaced my tires was very knowledgeable and not only installed the tires in the right location ( I teach me want talking to the public. The tech who replaced my tires was very knowledgeable and not only installed the tires in the right location ( I teach mechanics and it makes a difference) but the balance was perfect, many times you have to go back and I really appreciate a skilled trades person. More