Midland Honda

On Saturday, September 24, 2022, my wife and I went into this establishment to get a quote for a new Honda Civic Sport (2023). Josh Townsend came out to greet us while we were looking at the new vehicles ou this establishment to get a quote for a new Honda Civic Sport (2023). Josh Townsend came out to greet us while we were looking at the new vehicles out the front of the dealership. We discussed the vehicles for a few minutes and agreed to go for a test drive in a 2023 Civic Touring. Once the test drive was complete, I informed Mr. Townsend that I would like a quote for a new 2023 Honda Civic Sport and the only extras that I required was winter tires and rims, nothing more. Mr. Townsend proceeded to tell me that he had good news, as they had the model coming in that I wanted, and it would arrive mid-October, but it had already been ordered from the factory with some additional items (window tint, door sill protector, and a few others). Mr. Townsend proceeded to spend quite a long time clicking through on his computer, building the quote for the car. He left us sitting there while he went to discuss the quote with his sales manager, Tyler Idle. 10 minutes later Mr. Townsend returned with a quote that was $7,000 over the price that I was previously quoted at a different dealership and the internet price as quoted on Honda.ca. After telling Mr. Townsend again that I did not want the "Extras" that I only required the base car with snow tires and rims, that is when the entire experience changed. Purchasing a new vehicle should be fun and exciting, but this turned into a not so enjoyable experience. Mr. Townsend went to see his manager again, and as he left his desk, I mentioned again the items I wanted with nothing else, his response was a sharp "I get that dude!!". He returned again with another quote which was changed but still included "Extras". At this point my wife left to go shopping. I sat and waited again, for the third time, to receive a quote for a car that I wanted, without any extras. Mr. Townsend and Mr. Idle approached me after 30 minutes and handed me another quote, they said was without any extras/upsells. This one still had 4 extra upcharges included totaling over $900.00 extra. This last quote included the following items: Platinum Security-Anti-Theft Coverage for $499.00 Platinum Wheelguard for $99.00 Wheel Locks (CRZ/Civic) for $94.00 All Season Floor Mats - High Wall for $229.65 There was also a difference in the cost of the tires and rims, I was quote $1,900.00 at the other Honda dealership but Mr. Townsend quoted me $2,384.00 which is a $484.00 difference. I told Mr. Townsend that I would think about the quote and get back to him on Monday, September 26, 2022. I called Mr. Townsend on the Monday as promised and explained to him that another dealership was more than happy to fulfill my request at internet pricing without any extras, so I purchased my new car with the other dealership. The experience at this dealership was not friendly and I did not feel that my needs were being listened to. It felt high pressured and dishonest, and that the only thing that mattered was the upselling of "DEALER ADDED EXTRAS" so that they could make their profits. Words to the wise, do your research, know what you want and stick to your decision, if they don't meet your expectations or listen to what you want, you have the power to go elsewhere. Please don't let them talk you into "Dealer Added" items you don't want or need. All of the items that were added to the quotes were not factory items - they are dealer added. Buying a car use to be a pleasurable experience as I have purchased many new vehicles in the past, but the world is different now as consumers are expected to pay full retail suggested price with no room for negotiation and some dealers use high pressure upsell tactics to benefit their bottom line only not in the interest of the customer. This experience has upset me so much. I had two other Honda dealerships willing to fulfill my simple request for the vehicle I wanted. Midland Honda not only missed the opportunity to do what was right from the beginning with my request, but they have also now lost a future sale to my wife. More

Our experience with the dealership was excellent! Our salesperson,Amy Lea, was professional and knowledgeable throughout the whole process of buying our new Ridgeline. We love the vehicle and felt s Our salesperson,Amy Lea, was professional and knowledgeable throughout the whole process of buying our new Ridgeline. We love the vehicle and felt so comfortable with the people and service. We will be recommending Amy and the dealership to our friend and family. Thank you Midland Honda!! More

Excellent experience at Midland Honda!!I would recommend Excellent experience at Midland Honda!! I would recommend this dealership to all my family and friends. Amy Lea was amazing to deal with. Thank yo Excellent experience at Midland Honda!! I would recommend this dealership to all my family and friends. Amy Lea was amazing to deal with. Thank you Amy!!! Ron Paolucci More

Very negative experience having my vehicle serviced. Poor customer service with no resolution provided by upper Management customer service with no resolution provided by upper Management More

Sales reps are great but upper management at this dealership will keep you on the hook for a vehicle & then sell it behind your back for pure profit! Be warned! dealership will keep you on the hook for a vehicle & then sell it behind your back for pure profit! Be warned! More

Richard at Midland Honda is amazing person to deal with. He fixed my 2014 Si clutch by installing a brand new one. I’d highly recommend going to Midland Honda for your next Honda product. I know I’ll be com He fixed my 2014 Si clutch by installing a brand new one. I’d highly recommend going to Midland Honda for your next Honda product. I know I’ll be coming back for my next car purchase. A+ service More

I bought a generator to power our house after bushfires. I bought a generator to power our house after bushfires. Make up your mind quickly. Not told no inverter, very noisy, $1000 over list price. I bought a generator to power our house after bushfires. Make up your mind quickly. Not told no inverter, very noisy, $1000 over list price. More

I love Midland Honda. Special thanks to Jon Dickson for spending such time pricing for me, in the end I got a what I wanted. #hondagirl spending such time pricing for me, in the end I got a what I wanted. #hondagirl More

I recently had a great experience leasing my new Honda Civic LX at Midland Honda. The new Honda facility is amazing as is the staff. My sales person, Jake Burford, is upfront, honest, and anxious to make Civic LX at Midland Honda. The new Honda facility is amazing as is the staff. My sales person, Jake Burford, is upfront, honest, and anxious to make your experience at Honda pleasant and that you leave feeling satisfied. Jake patiently went through several scenarios of purchasing or leasing. That was invaluable in helping me make a decision while accommodating my budget. Jake has a great personality which makes you feel comfortable, relaxed, and not pressured in any way. I am very happy with my new Honda and so grateful to Jake and Tyler (Sales Manager) for their great effort in making my experience at Midland Honda “Perfect” Sherry Dickinson More

Literally the BEST dealership in Midland BY FAR! They helped me wash my hands clean from Chrysler and put me in one of my dream cars! A 2017 Type R! The WHOLE TEAM at Midland Honda Is just an absolute pl helped me wash my hands clean from Chrysler and put me in one of my dream cars! A 2017 Type R! The WHOLE TEAM at Midland Honda Is just an absolute pleasure to talk to and do business with! Especially Adam (in the sales department), Lauren (in the finance department) and Gwen (in the service department)! The team at Midland Honda ALWAYS do the most they can to help you, they ALWAYS go out of their way! You can’t compare the customer service at Midland Honda to any other dealership because you simply won’t get customer service like this ANYWHERE ELSE! THIS IS THE ONLY DEALERSHIP I WILL BE DOING BUSINESS WITH FROM HERE ON OUT! They are amazing to deal with from the second you walk in to the second you leave! More