Midland Honda

Zero starts ought to be an option. Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and when I came back, she said “our technician broke a part of your car trying to remove gasket. It’s a known issue. This has happened to 5 other cars and we’ll need to keep you car indefinitely”. That was Dec2nd. They get me a rental, without snow tires, on the date of pickup. Had the biggest snowfall of the year. Honda Midland’s owner, Dick Davies, refused to credit me back the $407 fee for winter tires. After a long battle with Honda Canada, Dick Davies called me and ai calmly explained my dissatisfaction. He claimed no ownership and insinuated that I broke the car (that was in great shape when I dropped it off). Though I was calm and polite, he hung-up on me and texted me this. “ You are welcome! Please take your business somewhere else, for someone in business you are clueless! keep moaning to Honda” This, after I already told him the service there has always been good. Needless to say, he’s a pompous, arrogant person who can’t take the slightest critique that would help his dealership. Buyer beware. I recommend you drive the extra hour and go see Dan at Honda Barrie instead. Dick Davies, Peter B and Alan Sylvester (midland Honda) think of their customers as dollar signs and not as people. Sharing this so others can spare themselves from dealing with the worst service possible. Here’s the text I sent Dick and here’s his reply. You’ve been warned. More

Was considering buying a Honda from a different brand dealer. It was certified but I took it to Midland Honda for a further once over. Was I ever glad I did. Jennifer Mitchell of the service team was out dealer. It was certified but I took it to Midland Honda for a further once over. Was I ever glad I did. Jennifer Mitchell of the service team was outstanding. |She got me in on short notice and coordinated having the techs do a quick review. Wow..there were several leaks they found..to repair would have been about $2100..needless to say I did not buy the car. If it wasnt for Jennifer and her team I would have bought a car that would have drained my bank account. Thanks again to Jen and the team at Midland Honda More

Recently traded in my 2021 CRV for a 2024. Excellent customer service. Transparency and went out of their way to answer all of my questions. Tyson H was very customer service focused and muc Excellent customer service. Transparency and went out of their way to answer all of my questions. Tyson H was very customer service focused and much appreciated! Thank you, Sabrina S More

Recently tried to purchase car GM and sales staff very difficult to deal with, do not go here for used vehicle.... difficult to deal with, do not go here for used vehicle.... More

We bought a used pickup for a lot of money, we paid for the extended warranty, and when we picked the vehicle up the heat shield was very noisy on start up and the park-neutral switch was failing. Due to t the extended warranty, and when we picked the vehicle up the heat shield was very noisy on start up and the park-neutral switch was failing. Due to the parts being delayed it was in 3 times for the repairs driving two vehicles from Barrie to Midland at our cost of fuel ($120 approximately for the three trips) We had even informed the service department that we would be waiting for the repair, while in Barrie, and told us to come and they will get the repairs completed, that day. After being there for half hour we were told they would not be able to complete repairs on that day and we would have to come back. On the third trip they finally completed the repairs, after we pick our keys off the counter we proceeded to search and find our vehicle in the middle of the back parking lot, and after a walk around noticed that when working on our truck they failed to use the quarter panel blanket to protect the truck from grease and scratches. I guess buyers beware in any scenario when purchasing a vehicle, even from a dealership. Not Happy with Midland Honda’s customer service at all. PS I sent emails and had no response and asked for help in this matter. And there is a prime example of customer service. I will never deal with Midland Honda or will I ever recommend them. More

I took my Acura RDX in for a repair to the knock sensor. After paying over $500.00 to have it replaced six weeks later it had the same problem. I took it back to the dealership and was told it was not und After paying over $500.00 to have it replaced six weeks later it had the same problem. I took it back to the dealership and was told it was not under warranty, and furthermore they are not an Acura dealership. Last I checked Acura is a Honda brand. They had no issue taking my money from an 85 year old senior on a fixed income. This a dealership to avoid unless you do not mind being ripped off. More

Great to deal with, transparent and friendly! Beautiful dealership, we picked up our 2016 CRV a while ago and their service has been outstanding. Csr wash and all with every service visit! Beautiful dealership, we picked up our 2016 CRV a while ago and their service has been outstanding. Csr wash and all with every service visit! More

Good experience with the team at Midland Honda. Friendly and knowledgeable staff who were able to answer my questions and didn't try to up-sell from my needs. Friendly and knowledgeable staff who were able to answer my questions and didn't try to up-sell from my needs. More

Communication is not timely, in fact most of the dialogue was initiated by us. They said they are too busy and unable to get back - and we were ready to buy a car, disappointing. There was some back and fort was initiated by us. They said they are too busy and unable to get back - and we were ready to buy a car, disappointing. There was some back and forth and gave us the impression the dealership is trying to create a bidding war with a bunch of “so called” interest on their cars. Due to the lack of communication demonstrated through the midland Honda dealership seems as there may be integrity issues and cannot recommend anyone to trust them. Possibly self serving tactics all in the name on increasing sales and not placing the customer first. Hopefully this is a salesperson representation issue, as I have a difficult time believing the owners of a respectable business would condone what my family just witnessed. More

This is the absolute worst dealership in southern ON. Please know your rights when they try to up-sell you. See attachment below. Brent https://globalnews.ca/news/8414322/consumer-sos-buy-extras-n Please know your rights when they try to up-sell you. See attachment below. Brent https://globalnews.ca/news/8414322/consumer-sos-buy-extras-no-sale-toyota-customer/ More