Merlin Ford

I used to love this dealership. I bought 5 vehicles from them plus my family bought multiple vehicles but as soon as an issue with a brand new truck I bought came about I was on my I bought 5 vehicles from them plus my family bought multiple vehicles but as soon as an issue with a brand new truck I bought came about I was on my own. Electrical issues they couldn’t fix they had the truck for months and told me to bad you can trade it in if you want. I tried talking to ford and they told me it was Merlin’s issue to make right and Merlin told me it was fords responsibility to make right and that got me nowhere. Only good person there was the service guy I dealt with. Sales and management are garbage save your money and go else where. They even continue to contact me wanting me to buy again from them. Never gonna happen. More

Would not help me fix my flat tire as a walk-in even when it’s protocol for roadside assistance to bring a Ford vehicle to the nearest Ford dealership. Merlin Ford should change their name to Moron Ford it’s protocol for roadside assistance to bring a Ford vehicle to the nearest Ford dealership. Merlin Ford should change their name to Moron Ford because only morons and xxxxxxxx work here. I’ve already brought this matter up with Ford Canada and even spoke with dealerships within a 150km radius to tell them of how dumb Merlin Ford is. I’ve never encountered such a stupid dealership in my life. More

I always feel welcome at Merlin! The staff is so friendly and they always look after me. The staff is so friendly and they always look after me. More

I've had nothing but great experiences there! Had a flat recently and they got me in the same day and patched it no problem. Had a flat recently and they got me in the same day and patched it no problem. More

Needed and oil change before heading out on a road trip and stopped in on a whim with my Civic. I was lucky enough to get in same day due to some cancellations and the service was great. Nice little lounge and stopped in on a whim with my Civic. I was lucky enough to get in same day due to some cancellations and the service was great. Nice little lounge area with coffee and pop while I waited. My service advisor was friendly and easy to deal with. Now considering buying a Ford or Lincoln! More

I've been treated above and beyond my expectations! Buying a vehicle was never easier! Good price, friendly informed salesman. I can definitely recommend Merlin to my friends 👍 Buying a vehicle was never easier! Good price, friendly informed salesman. I can definitely recommend Merlin to my friends 👍 More

Figured I should do my timing belt i drive a 2013 Ford Escape since the kms were at 145000 they suggest I get it done... pay them.. off I go. I pick up the vehicle and found it to be reving every 5 mins. Escape since the kms were at 145000 they suggest I get it done... pay them.. off I go. I pick up the vehicle and found it to be reving every 5 mins. .I call them to tell them my vehicle had just been fixed and now it's reving. They tell me to bring it in so I drop it off and they tell me they think it's the purge valve thats causing it. Well, I tell them it was working fine till you fixed it and now its this . So again its getting fixed for this issue now. Of course now its more money that I pay it now stays at the shop for over a week then I pick it up...drive off thinking yay its fixed. To my surprise xxxx its doing it again but now its every 20 mins. Omg call them again they say bring it in one of our techs will come for a ride with you and see it. It happened while he was in the vehicle. Leave the vehicle for them to figure it out . Call them in a couple days since there was no communication with what was happening I left msg after msg and no call back from Mark. After 2 weeks I finally get a call saying no its not happening anymore the reving and we can't figure it out . We could check the sensors get it out of another vehicle we have and test it out. At this point sure just fix the problem. Another week flies by I get a call to say come pick up your vehicle we can't find an issue. I ask if they did the sensor he says no its not doing it so you can pick up your vehicle. Go pick it up start it up ...guess what it starts reving again doing the same thing. Look on the passenger seat the engine cover is there xxx. I go inside tell them its reving and doing it now can someone check this out and why is my engine cover in my vehicle. She says oh sorry no techs are in bring it in on Monday. I'm soooo pissed off . Basically they had my vehicle for a month in total for me to have an issue now and the engine cover not put back. I think this needs to be brought up to Jason the owner of Merlin Ford. I shouldn't have to pay another dime to get this resolved. My vehicle was fine until I brought it to you guys. More

After buying many vehicles from them I will never be back. My truck had a known issue from before I bought it that wasn’t previously stated and I fought with them and Ford for months. Nothing ever came back. My truck had a known issue from before I bought it that wasn’t previously stated and I fought with them and Ford for months. Nothing ever came from it they told me to “just buy another one since this one doesn’t work” needless to say they will never see me or my money again. Only good thing about this place was who I dealt with in service. He was awesome and very helpful. So just stay away they will hose you!! More

****AVOID THIS DEALER*** I bought a truck from Merlin Ford Saskatoon in December 2022 and only put on 2000kms and backup camera was messed up they said it had a wheel alignment and messed that up and cou Ford Saskatoon in December 2022 and only put on 2000kms and backup camera was messed up they said it had a wheel alignment and messed that up and could only drive 95 on the highway and took mech for drive and couldn't believe they gave it to me that way have been a repeat customer tried to charge me $505 for something the screwed up More