Merlin Ford

Damage vehicle and told nothing could be done Ok well I took my truck in for an oil change and it wentirely all good I thought until I saw the bill it just gets more and more anyways I was happy t Ok well I took my truck in for an oil change and it wentirely all good I thought until I saw the bill it just gets more and more anyways I was happy to pay it knowing that it was done and done well. Next day I back up out of my driveway and I have two xxxxxxof oil so I'm worrying if it drained my truck something wasn't tightened. I get under my truck realize they didn't clean the residual oil at all so I spend time brake cleaning and wiping it ok fine then I get up I noticed where the tech was reaching for the oil dipstick he scratched my fender I'm upset. I called couple of days later because I am very busy and cant complain during work hours. I basically get a very cold response. No sorry no empathy just defensive and care free attitude on the phone. When I said the quality keeps going down and price keeps going up he just shrugged it off. Merlin Ford Lincoln has to start caring about their customers that's priority. More

1996 Crown Vic fuel pump I thought I would phone Merlin first for pricing. I was told Ford discontinued the fuel pump...lol. I could tell he sounded like they had picked some I thought I would phone Merlin first for pricing. I was told Ford discontinued the fuel pump...lol. I could tell he sounded like they had picked some random guy off the street to work in the parts dept. So my next call was to Jubilee Ford. He told me he could get me a fuel pump in about a week. It is no wonder merlin has such a poor rating. Look at Jubilees rating, and you can see and read why! Merlin...I would not recommend you to my worst enemy!! A very sad dealership, and I have other dealings with them previously, and not anything good. I rate them..."ABSOLUTELY TERRIBLE" It is a shame they brand the FORD logo. Ford does not deserve this kind of bad publicity. More

Unfriendly I called Merlin Ford Lincoln to inquire about a vehicle I was interested in financing, as our family is growing and in need of a bigger vehicle, my fi I called Merlin Ford Lincoln to inquire about a vehicle I was interested in financing, as our family is growing and in need of a bigger vehicle, my first phone call I was not connected and then hung up on. My second phone call I was transferred to a lady named Becca who was very Impersonable, and rude. if your unsure, or not comfortable making phone calls like this and looking for help and guidance I would not recommend calling here. I was left feeling quite stupid for even calling. More

Very Good experience of my first SUV Joshua was really personal and genuine. He was really good with financing and worked hard at getting my new Ford edge for me. I am really looking forw Joshua was really personal and genuine. He was really good with financing and worked hard at getting my new Ford edge for me. I am really looking forward to my next visit. They always welcome and have a great manager. Thank you Shayla More

Service department is terrible I have taken two of my vehicles in for warranty work at Merlin. Both times I had issues. The first was for a simple key fob replacement of a brand new I have taken two of my vehicles in for warranty work at Merlin. Both times I had issues. The first was for a simple key fob replacement of a brand new truck (they took two days to confirm what I had told them, that the key fob they had given me with my new truck was defective). The second was for some recall work and to have the tire pressure system trained. I was informed that the training was free. When I picked my vehicle up, they tried to charge me for "inspecting the tire pressure sensor system", which I had not agreed to. I hadn't even been informed that they were doing this inspection. I argued with them until they agree to remove the charge. Ridiculous, not worth the hassle dealing with them. More

Horrible Experience My fiance and I have gone to a few dealerships in the city, looking for a new vehicle for myself. We walked into Merlin Ford and not one person came o My fiance and I have gone to a few dealerships in the city, looking for a new vehicle for myself. We walked into Merlin Ford and not one person came over to us. We did see salesman chating, and walking around. We had to walk over to a lady sitting at her desk, to page for a sales person to come talk with us. The salesman never shook our hand, or really showed any interest in us. We sat down and got a price of a vehicle, that was almost as if we were wasting his time. My fiance and I are young, and both have great career's. Personally I feel as if we were judged by our age, and most likely missed out on a sale. I would not recommend going there, and I have told co-workers of mine aswell, not to go to Merlin Ford. My co-workers then tell me they also have had terrible experiences there too ! Glad im not the only one. More

Customer BEWARE!!! In July 2014 I went in for a routine service and I was told of some other recommendations that needed to be taken care of...these included my brakes. In July 2014 I went in for a routine service and I was told of some other recommendations that needed to be taken care of...these included my brakes. In short I was charged $180 for brake inspection and lubing of pins among other things - Keep in mind this is an Explorer that my wife drives and she is on mat leave so barely uses it now. Two months after the service the rear brakes were completely shot. When the brakes are applies you hear grinding of metal-on-metal. I ended up taking it in to a different dealer. They were just as surprised that my brakes were supposedly inspected two months prior. It appears no time is taken to make sure work is being done properly and it's only a matter of time before they have a law-suit on their hands. Absolutely sloppy in their service. More

Service I was stranded in Saskatoon and phoned to ask if someone could check my vehicle, after explaining my situation, and that's all I got was "we are booke I was stranded in Saskatoon and phoned to ask if someone could check my vehicle, after explaining my situation, and that's all I got was "we are booked" More

Need a key and program. Told it'll take an hour. The said no appt needed. So drop truck off, it's now been 2 days? Why don't I need an appt when your that busy? Oh, you so busy but don't want to turn do said no appt needed. So drop truck off, it's now been 2 days? Why don't I need an appt when your that busy? Oh, you so busy but don't want to turn down work? And screw over my week's schedule for $150. Never again. I'll take all warranty work else where. More