Mercedes-Benz North Vancouver

Worse possible service department!! The service department at this dealership is ABSOLUTELY, WITHOUT A DOUBT, THE WORST IN THE WORLD. The manager Kevin Price is unwilling to help in any The service department at this dealership is ABSOLUTELY, WITHOUT A DOUBT, THE WORST IN THE WORLD. The manager Kevin Price is unwilling to help in any possible way. He and most of the reps are snobbish and disrespectful. I brought them my 2001 SUV which I did not purchase from the Mercedes preowned car program, but second hand from the market. When it's time to recommend repairs they stumble over each other to accumulate work without ever being able to guarantee that what they are recommending will in fact fix the problem. Secondly, I asked to receive copies of 3 invoices for the work done and wanted to received it by email to save the drive, no matter what verification I sent or how much of it I sent they would not electronically send me copies of the invoices, but they are happy to accept instructions and everything else electronically because it suits them. Do yourself a favor, AVOID THEM LIKE THE PLAGUE, I promise you will curse the day you decided use them, take time to drive to another dealer. Kevin Price is not suited to be working with people or the public, he would do better digging ditches or some other work where he has no contact with people. I had to give them one star because that was the lowest possible score, I would have rated them negative if I could have. AVOID THEM! More

Awesome service other than Enterprise courtesy car! Everything was great until Enterprise took over the courtesy cars and started to sell and charge customers with insurance while car is getting service Everything was great until Enterprise took over the courtesy cars and started to sell and charge customers with insurance while car is getting serviced. Recently went in for major service work with courtesy car reserved( didnt know Enterprise took over courtesy cars till then). After a week later, found out Enterprise overcharged to my credit card without telling me and what i originally have agreed. Did fuel up the gas before returning. Totally unexpected charged without letting customer know. So not happy! More

Five star experience We recently purchased a new car from Mercedes Benz North Vancouver. This was a very smooth process from the beginning to end. We would like to give hi We recently purchased a new car from Mercedes Benz North Vancouver. This was a very smooth process from the beginning to end. We would like to give high praise to our salesman, Maurice Beasant. Not only was he extremely genuine and kind, but also a true professional. His approach is relaxed with no pressure and he always has a smile on his face. After ordering the car he sent us weekly updates on where the car was which was very interesting. After the arrival of the car he spent hours assisting us learn all the features of our new car. Thank you Maurice for your kindness and positive attitude. Naz and Farshid More

Please read! I highly recommend Mr. Maurice Beasant for buying your new Mercedes-Benz. My experience with Maurice was great, he spent a lot of time with me and a I highly recommend Mr. Maurice Beasant for buying your new Mercedes-Benz. My experience with Maurice was great, he spent a lot of time with me and answered all my questions; he explained everything in great detail. He also put in lots of extra effort to make sure that my leasing application had been approved. I’m a completely satisfied customer and I wish that every car dealer would work so hard to save your money and to make sure that you are satisfied with your new car! Thank you Maurice Beasant! Pavel, West Vancouver. More

solid quality of service, really considered customer's satisfaction, comfortable communication, the best benz dealer in Vancouver area in the comparison of my friends' experience customer's satisfaction, comfortable communication, the best benz dealer in Vancouver area in the comparison of my friends' experience More