Menzies Chrysler

"Customers come first " DEFINATELY DOESN'T APPLY HERE!!! I made a long distance deal on a used Mazda 3 with this dealership based on only a few photos and their assurance that the car was decent and as adver I made a long distance deal on a used Mazda 3 with this dealership based on only a few photos and their assurance that the car was decent and as advertised. I asked questions about the car, its history and what not and only got vague, short , beat around the bush answers from the saleswoman I was dealing with. She absolutely refused to provide a history of previous owners. I was buying it sight unseen and with no test drive. Against my better judgement, I decided to proceed and take a chance on it even though I live in Thunder Bay and would be driving the car home 1400km. I did ask that if I were to purchase it, would there be a problem picking it up in a couple weeks and was told that would be fine. Now today I call to find out what was next to proceed and was informed that I was required to pick the car up in 6 days no exceptions. I said this is not possible as I have work commitments and would need a couple weeks before I could get there as we previously discussed when I put the deposit down on the car. I asked Melodie to ask manager if he could make exception and give me time. All I got back was this dealership holds 400 cars and we want it gone. Then I got a brief text that the Deposit was refunded to my credit card??? Nice customer service. I have purchased 3 vehicles down east in the last 2 years, All from PEEL CHRYSLER. THERE IS A REASON THEY ARE #1 IN CUSTOMER SATISFACTION. Menzies showed me they have zero interest in gaining new customers and do not take them seriously. Needless to say, I called PEEL CHRYSLER after I got the news from Menzies and have them locating a Mazda 3 for my daughter. Only regret I have is that I didn't check with them first. Brief as my dealings were with them, I cannot recommend this dealership to anyone. More

friendly, helpful, no pressure. I bought my first vehicle from here. Looked around the lot at different trucks with different packages. Fell in love with a truck and bought it. Mike I bought my first vehicle from here. Looked around the lot at different trucks with different packages. Fell in love with a truck and bought it. Mike took the time to show me a variety of models look over the prices and payments until I was happy. Couldn't have asked for a better experience. More

Exceeded my expectations! The best experience I've had at a dealership, period. After having dealing with another local dealership in the area and getting the runaround with The best experience I've had at a dealership, period. After having dealing with another local dealership in the area and getting the runaround with service on my new 13’ Jeep, I decided to give up and trade in the vehicle. I went to Menzies as recommended by my brother and glad I did. The service I received was best in class, they were professional and friendly. The honest approach gave me confidence in my purchase and with the dealership. The specific Jeep I wanted wasn't on their lot, they didn’t try and steer me towards another model instead Melodie and Alex were able to source it and within a few days it was there! In addition to the service the dealership itself is modern and open concept; Viper in the lobby helps with that as well. The lot is one of the largest around with the most Jeeps I've seen in one place. The experience at Menzies as exceeded my expectations and I would recommend them to friends and family with confidence they will be treated the same way. More

No surprises We purchased our 2012 Caravan at Menzies and were very impressed by the totally honest approach of the entire staff during both the buying and subsequ We purchased our 2012 Caravan at Menzies and were very impressed by the totally honest approach of the entire staff during both the buying and subsequent maintance of this vehicle. This week we left the dealership with a new Jeep Wrangler and again had no surprises with our trade in or any extras added on after the fact, upon closing the deal. Thanks to sales rep Mike Fraser and manager Zain Fancy for a job well done! Stan More

BEST customer service. I'm a returning customer. Just bought my 2nd JEEP (2015 Cherokee Trailhawk) at Menzies. Hats off to Alex Nita and Rick Pellerin for putting together a great deal for me. They w Just bought my 2nd JEEP (2015 Cherokee Trailhawk) at Menzies. Hats off to Alex Nita and Rick Pellerin for putting together a great deal for me. They will work with you in order to give you best pricing/financing possible. No pressure tactics. Very informative. EXCEPTIONAL CUSTOMER SERVICE. You can't go wrong with these guys! I was probably a real pain in Rick's butt - I was texting him a lot before my Trailhawk purchase. Rick answered all my questions and concerns in a courteous and timely fashion. I also wanted to purchase the extended GOLD 5 yr/100,000 bumper to bumper warranty for added peace of mind (had it on my last vehicle and it came in handy) - I got it at near-dealer cost. Again, very impressed. I HIGHLY RECOMMEND this dealership. I was so impressed I even emailed Brad Menzies (owner) letting him no how happy I was with his sales team. Well done!!! More

Great Dealership Went in to the dealership for a test drive, walked away the next day with a new truck. It's rare to find quality customer service anymore. Steve i Went in to the dealership for a test drive, walked away the next day with a new truck. It's rare to find quality customer service anymore. Steve is a true gentleman and I would recommend anyone who needs a Chrysler product to go his way. The GM and finance guy were both equally professional. Good work boys. More

Didn't know what to expect, glad I came in As a first time car buyer there was a lot I had to learn. Doing my own research ahead of time let me know what to look for. I wanted quality, and deci As a first time car buyer there was a lot I had to learn. Doing my own research ahead of time let me know what to look for. I wanted quality, and decided to skip the raunchy dealers and headed over to Menzies. All their used vehicles were in great shape for an even greater price. No hidden fees and the sales representative (Tim) had my best interest in mind at all times! I've already said thanks, but once again, thank you for making my first buy the right one. More

Good dealer My second purchase of used vehicle from Menzies seven years apart. On both occasions service was freindly / no presure dealing. They aim to please wit My second purchase of used vehicle from Menzies seven years apart. On both occasions service was freindly / no presure dealing. They aim to please with quality, excellent no bull service. I'll be back. More

Used vehicle purchase Sales rep, Rick Pellerin was very professional and a pleasure to deal with. After taking possession of vehicle, radio quit working. A new one was or Sales rep, Rick Pellerin was very professional and a pleasure to deal with. After taking possession of vehicle, radio quit working. A new one was ordered and quickly installed. Good experience all way round. More

Alex, Zain,Rick & Staff Again I can not say enough! Your team encompass the meaning of customer care. You make buying a new car exactly what every customer would expect. Your Again I can not say enough! Your team encompass the meaning of customer care. You make buying a new car exactly what every customer would expect. Your pricing is better than Peel Chrysler and others that advertise to lure you in. Your understanding of the customers wants and clear no pressure sales keeps me comming back. Anyone who believes that price, integrity and service is important then Menzies Chrysler will not disappoint. My hats off to you all! Thanks Zain, Alex and Rick Susan & Dan Wasson More