Menzies Chrysler

Outstanding Customer Service In May 2015, I decided to travel to Menzies Chrysler in Whitby, ON, in hopes of finding a used Jeep Wrangler. As a resident of Richmond Hill, ON, the In May 2015, I decided to travel to Menzies Chrysler in Whitby, ON, in hopes of finding a used Jeep Wrangler. As a resident of Richmond Hill, ON, the drive to Whitby was quite far. When I arrived, I was greeted by a young lady who offered me coffee, cookies and a magazine to read while I waited for a sales rep. After about 5 minutes, Rick Pellerin came over to introduce himself, and escorted me to his desk. We spoke briefly about my wants and needs, pricing and financing options etc. Rick was super sweet and attentive, he showed me numerous options located onsite, and I was amazed at how many choices/options of used Jeeps there were for me. Within minutes I had made my decision and the process began. Unfortunately, Being only 23, with no previous vehicle ownership history, I needed a co-signer. My mom already had two cars under her name, and was unable to be my co-signer. Most sales reps don't like to waste their time with young kids wanting to purchase their fist vehicle, but Rick was adamant in helping make this happen for me. He gave me some information and told me he would do everything in his power to get me this car, and he did. Later that week, I received an email from the financial adviser at Menzies Chrysler (Mike Fan) telling me to come in and see him about some financing options they had for me. I went to see him the following day, and was given a break down of why I needed a co-signer, and what they can do for me if I didn't have one. I spoke to my dad who lives in Vancouver that evening, and let him know about the situation. After long hours of convincing, my dad agreed to co-sign, regardless of how far away he is. Rick was ecstatic when he heard my dad was a candidate, and began communication with him via email right away. Mike somehow figured out a way to fax every last form to my dad, and made things happen. It took no longer than a week for all of the paperwork to be completed, and I was able to take my new 2009 Jeep Wrangler home with me. The level of service I received from Rick was unbelievable. We kept in contact after my purchase, regarding any questions I had or just checking to make sure everything was running smoothly, even offering a service in case I needed my oil changed or any other issues that would come up prior to my purchase. I would not only recommend Menzies Chrysler to anyone looking for the largest selection of new and used vehicles, but also for their top notch customer service. Thanks Rick! More

Crappy service by salesman - Cleaned up by Manager! Went to Menzies to check out a used car that has been there for weeks. Over the phone to book an appointment, the sales person sounded funny in respon Went to Menzies to check out a used car that has been there for weeks. Over the phone to book an appointment, the sales person sounded funny in response to hearing my name....What should I guess.... some windy "race" thing in the horizon....Oh it is Trump era...but we are in Ontario, right?! No worries then?.....wrong! Arriving at the dealership with my wife and young daughter we had to wait until that sales person finishes with another customer.....normal....he seems to respect them well....good indication.....BTY they don't look like us...but who cares...he must be professional....no problem!.....now he went to get the keys to show us the car....It is (-3 C) and windy outside...yet he kept going round and round in the lot trying to find the car and we are just following him....No luck!! can't find the car....poor guy!! So, I said let's check the inventory in the office and see may be you have other cars within our budget...I am trying to make worth of my time and his time.....yet...at this moment and all of a sudden he shouted without even turning to talk to us "You go see other cars, I have to finish off with those guys" and off he went!! (BTY my first reaction to this insult is that I thanked him anyway and went back right to the office to file a complaint.) Wow! That is really insulting to make customers feel low because they have budget to stick to....I was expecting that a "professional" sales person would show some courtesy especially when he fails to attend to the main reason why customers decided to waste their time and talk to him in the first place!, not to mention keeping face and good reputation of the place where he earns living!!! After all, I find the response I got from the manager to my complaint regarding that rude sales person is worth acknowledging. The manager and his assistant were very respectful and tried to clean up the mess their so called "Professional" Phil made. I know for sure that the guys at Menzies are definitely making a heck lot of money and my purchase may not be that important given their huge revenue and sales volume but I am a bit concerned that with people like that person around, that dealership may not be for people like me and I would definitely NOT recommend it to anyone! More

Awesome Customer Service My wife recently purchased a Jeep from Menzies and we were both pleasantly surprised with the ease, professionalism and friendly service demonstrated My wife recently purchased a Jeep from Menzies and we were both pleasantly surprised with the ease, professionalism and friendly service demonstrated by Rick Pellerin. From beginning to end he took his time and made sure we were happy with everything. There was no pressure tactics and we did 't feel he wasn't looking out for our best interest. We will be back soon to purchase a truck from Menzies and it will all be because of Rick: Thanks Rick. More

Poor service. The service manager makes excuses as to why they won't fix your car under warranty! This has happened twice in the past 6 months! I have bought 3 vehi The service manager makes excuses as to why they won't fix your car under warranty! This has happened twice in the past 6 months! I have bought 3 vehicles there in the past 4 years and now I'm done. ......and they couldn't careless!!! Bye Menzies!!! More

Stay away from the this dealership I recently purchased a used Dodge Journey from Menzies Chrysler and will never buy another car from this dealership. My sales representative Granvill I recently purchased a used Dodge Journey from Menzies Chrysler and will never buy another car from this dealership. My sales representative Granville Bailie and the general manager Alex Nita lack customer service skills, are non responsive to emails and are arrogant. I recommend to everyone that is looking at buy a Dodge Chrysler vehicle - to choose another dealership. You will thank yourself later. More

Buy your used vehicle elsewhere I give this dealership 1 star and I would give it less if I could. They sold me a used vehicle that is full of problems and they have found any reason I give this dealership 1 star and I would give it less if I could. They sold me a used vehicle that is full of problems and they have found any reason they could to not help me. If you want to buy a used vehicle and be totally on your own as soon as you drive it off the lot then this place is for you! Their customer service is so bad that none of the managers will even respond to my emails and voice messages. I would caution anyone considering buying a used vehicle as this experience for me has left me very frustrated and disappointed. I will never buy another vehicle from here and hopefully I can prevent you from making the same mistake. More

Long drive to no where After a 4 hour ride to pick up my new to me 2014 Dodge Durango I left disappointed. Once we arrived and did a quick once around outside of the vehicle After a 4 hour ride to pick up my new to me 2014 Dodge Durango I left disappointed. Once we arrived and did a quick once around outside of the vehicle we found the front fascia had several scratches and ding marks. Even after being assured days before that the sales person had done and inspection and found nothing wrong. Also was unwilling to do anything to remedy the situation we walked away. Not sure if he thought that we would suck it up and take it as is, or that he had enough other interested parties it was take or leave it attitude. I am glad we left it cause a 5 minute ride to another small dealership and we found a similar vehicle with a lot less km better shape and only 500$ more. Thank you Davey auto sales, and shame on you Menzies Chrysler More

Recall of my 2014 Dodge Journey I made an appointment with Menzies Chrysler to get a recall attended to. The service department could not have been more helpful in getting this accom I made an appointment with Menzies Chrysler to get a recall attended to. The service department could not have been more helpful in getting this accomplished. The service agent explained what they were going to do and how long I would wait for them to accomplish the task. I was directed to their reception area where there was Coffee/Sweets for my consumption as well as the days newspapers/tv for my entertainment. I had a coffee, listened to the TV as I read the paper. It only seemed like minutes and they serviceman came to me and told me my car was ready and waiting for me. I thanked them for the quick service as it was within an hour and I was on my way. I certainly appreciated the way I was treated and will continue to tell me friends and whomever where I purchased my car and how friendly/helpful their team are. David Claringbold More

Awesome Experience! My husband and I were in the market for a "new" used car, and made the trip to Whitby specifically to check out Menzies Chrysler based on the many fav My husband and I were in the market for a "new" used car, and made the trip to Whitby specifically to check out Menzies Chrysler based on the many favourable reviews we read about the dealership. These reviews did not steer us wrong! The amazing and professional service we received helped us feel comfortable and confident with our decision to purchase from this dealership. Mike Fraser was wonderful to deal with in terms of sales and the finance manager, Mike Fan, was simply awesome when we spoke with him about our options! We couldn't be happier with how we were treated at Menzies and would STRONGLY recommend this dealership (and the two individuals we dealt with personally) to anyone!!! More

Above and beyond! My husband and I went to Menzies to look for a new truck. We weren't very picky about which truck, as long as it had a 6'4" box and a crew cab. I deci My husband and I went to Menzies to look for a new truck. We weren't very picky about which truck, as long as it had a 6'4" box and a crew cab. I decided to surprise my husband with one for Christmas, and was very pleased at the way Rick went above and beyond to help me. Helped me all the way through the financing and eventual pickup. I'll be back when I have to replace my 2010 Jouney! More