Menzies Chrysler

Terrible Customer Service, No return call Purchased Town and Country from Menzies. Vehicle was advertised as having dual DVD's. Upon pick up of the vehicle was told that the DVD player did not Purchased Town and Country from Menzies. Vehicle was advertised as having dual DVD's. Upon pick up of the vehicle was told that the DVD player did not come with remote or headsets. These needed to be purchased at the parts counter. Fleeced for an additional $200.00+. At no time during the sales process was I informed of this. Requested to speak with the Sales Manager Alex who was out. Left voicemail for Alex. Have never had my call returned. If the dealership manager isn't willing to return a call then I believe that speaks volumes for the culture. There are lots of other dealerships to buy from, don't waste your time at Menzie's. More

Great customer service Great experience overall ...would highly recommend! From the time I entered the dealership I had a great purchasing experience. All questions were ans Great experience overall ...would highly recommend! From the time I entered the dealership I had a great purchasing experience. All questions were answered . By far the best dealership I have dealt with. More

Great service Fast and Friendly service. Very impressed. I came in to get a replacement key and was impressed with the price (less than my usual dealer) and the fac Fast and Friendly service. Very impressed. I came in to get a replacement key and was impressed with the price (less than my usual dealer) and the fact the job was done so quickly! More

The nonmentioned 10 day cancellation policy Should of walked when I first walked in! Picked a used auto of which I am happy with the salesperson attitude I am not. When I brought up the price he Should of walked when I first walked in! Picked a used auto of which I am happy with the salesperson attitude I am not. When I brought up the price he sharply stated that all the cars are priced to sell if I did not buy it someone else would. He was in no way going to negotiate price I was dumbfounded With the purchase I paid extra for the powertrain warranty $1299 that was Sept 13 skip forward to Nov1 the day that my warranty get delivered by Canada Post. Upon delivery I call Lubrico the warranty company because I had decided that I did not want the coverage and I would like my money back. They pass the buck and me back to Menzies. when I approach them I was told they had a 10 day policyon cancellations. A policy that had never been expressed explained nor mentioned. Even the Nov 1 delivery date..I am on a pension I think I would better benefit from the money but if Menzies is that hard up for cash and needs to play the policy card then they can shove it More

Dealership tried to convince me not to come in! Looking to test drive some vehicles for when my lease is done; requested an appointment on a Saturday. Reply: "we are busy on Saturdays, and your situ Looking to test drive some vehicles for when my lease is done; requested an appointment on a Saturday. Reply: "we are busy on Saturdays, and your situation sounds like you will be waiting a while before your lease situation is figured out" -guess my business isn't important enough to see me on a Saturday, (the only time I'm available) only a Monday. That's the first time I've ever been turned down trying to book an appointment to buy a new (what would have been an expensive vehicle) More

Informative They understood my needs and the budget I was working with. At no time did I feel pressured or made to feel uncomfortable.i am not a fan of buying big They understood my needs and the budget I was working with. At no time did I feel pressured or made to feel uncomfortable.i am not a fan of buying big ticket items I was very impressed. More

Pleasantly Surprised Our experience with Menzies was quite pleasant. As others have stated, there was no pressure to make a sale. We dealt with Steve Quinlan. He was very Our experience with Menzies was quite pleasant. As others have stated, there was no pressure to make a sale. We dealt with Steve Quinlan. He was very respectful and easy going and accommodating. Although Menzies does not offer negotiation on the price of the vehicle for sale they do negotiate for your trade-in. We found the trade-in price quite good and that sold us on the deal. We traveled from Cambridge to Whitby to see the vehicle because the advertised price was very good. It seemed to us that they had already negotiated the price down. Menzies is certainly worth a visit for your new and used vehicle purchase. More

Very impressed First impression is no high pressure sales tactics, very friendly, polite, knowledgeable, accommodating, respectful of my time, everything we discusse First impression is no high pressure sales tactics, very friendly, polite, knowledgeable, accommodating, respectful of my time, everything we discussed happened in a professional and timely manner. Demonstrated a great deal of experience with dignity and courtesy. The two gentlemen that handled our deal were the best. You can trust these sales professionals! More

Thank You Bilal Makki & Menzies Chrysler! After going to a few different dealerships and experiencing first hand the "bait and switch" from their print ads, it was extremely refreshing to deal After going to a few different dealerships and experiencing first hand the "bait and switch" from their print ads, it was extremely refreshing to deal with Menzies Chrysler, a professional, honest and straightforward dealership. Had the pleasure of working with Bilal Makki who listened to our needs and helped guide to us our brand new vehicle. Great dealership with professional service! Looking forward to continuing a great relationship with Menzies! More

Oil change Always quick and friendly. Never had issues. Very quick to please. Staff are always knowledgeble about your vehicle. Its a friendlly experience. Will Always quick and friendly. Never had issues. Very quick to please. Staff are always knowledgeble about your vehicle. Its a friendlly experience. Will return always for my service work. More