Menzies Chrysler

bad customer service well after numerous non returnee phone calls and numerous calls to Rick Barnes as well as service we have pretty much given up on getting any after sa well after numerous non returnee phone calls and numerous calls to Rick Barnes as well as service we have pretty much given up on getting any after sale service from this sub level dealership, after buying a new 2019 Jeep Cherokee the radio would keep going out, brought it in for service,said it was fixed,it wasn't, brought it back and again wasn't fixed, again brought it back,they say they swapped out the radio,yet the same XM radio ID is on the apparent new radio,odd,thn again we try to call anyone to get answers or solutions only to be told nobody seems to be there for 2 days,nobody,left numerous messages,none returned,at the point whereas i started a FB page to allow others to know just how bad the customer service really is there, seems to be a tail light customer service commitment there,as soon as the taillights leave so does the service.A very xxxx poor management there who just doesn't seem to give a crap about after the sale service, i would give LESS stars but it wont allow me to do so.Even a return call from someone would have been more of a satisfaction than what this dealership has shown us so far,if we had to do it again it would NOT be a Menzies car or truck I have lodged a complaint with Chrysler Canada, although i think that's redundant as all they want is to sell cars and as soon as the cheque clears so does the after sale service, shameful So people, before buying from them ask if there's any issues with the radio's, getting it in writing before signing the agreement would be a smart move, as we were told there;s a software issue with the radios that they have no fix for, but they sure as xxxx do not tell you this when buying in case they don't make a sale,because after the sale you're pretty much on your own because you sure as xxxx wont get any after the sale service from them,except a whole bunch of excuses and stories...just beware before you buy. This is on management and crap product and no reflection on the sales personal there,just to be clear. More

Alternator Recall I have dealt with this dealership previous, with mixed reviews. This includes purchasing a vehicle and having other vehicles serviced there. Purch I have dealt with this dealership previous, with mixed reviews. This includes purchasing a vehicle and having other vehicles serviced there. Purchased a vehicle a few years back and it was not disclosed it had been in an accident, which became a warranty claim when an axle snapped. I was not happy. Dealer would do nothing other than the repair (1 few hundred km before warranty coverage would run out). I would not have purchased this vehicle if I was made aware. Came to find out a different vehicle I had purchased (not at this dealer) was a part of a factory recall. Car locked up on 401 and had to be towed in. Alternator was the part for recall, and they replaced it. Dealer would not boost car to validate their work was complete, without paying $140.00 ++ for diagnostics why the battery was dead and car wouldn't start. They left car in parking lot overnight, windows open. in neutral ... I am hoping nothing is missing from my car as I had many items loose in the passenger compartment (front and back seats) Whatever happened to customer service ?? Front office have always treated me well, ... which I believe I need to say to be fair. Back office advisors (in my experience) seem to have a chip on their shoulder and are continually working to pad invoices rather than look after customers. Could be why Fraser Dodge (a few km away) was booked up for almost 2 weeks and Menzies could get the car in right away. I spoke with Sales Manager, who was to have General Manager get back to me ... but to be honest I do not expect much. More

Absolutely amazing My experience with Menzie's Chrysler was the best I have ever experienced with a dealership. The sales rep and all other staff were extremely friendly My experience with Menzie's Chrysler was the best I have ever experienced with a dealership. The sales rep and all other staff were extremely friendly, courteous and professional and made the process of my vehicle purchase very pleasant. For anyone looking to purchase a Dodge or Chrysler vehicle I would absolutely recommend they go to Menzie's Chrysler. A huge thank you to all the staff!! More

Excellent service at Menzies Chrysler! From the minute I walked in the door to driving away with my new vehicle Menzies Chrysler provided great customer service. There was no pressure and s From the minute I walked in the door to driving away with my new vehicle Menzies Chrysler provided great customer service. There was no pressure and staff was friendly. I worked with Michael and Cory. Cory was awesome at making sure I left with what I wanted, went over everything and answered all my questions with ease. Best experience I've had purchasing a vehicle! Thank you Cory and Michael! Love my new ride! Darlene More

Happy Customer Working in Whitby live in Mississauga had car problems called Menzies Chrysler very friendly staff best service I have received in years highly recomm Working in Whitby live in Mississauga had car problems called Menzies Chrysler very friendly staff best service I have received in years highly recommended dealership Mr. A Mac Lean More

worst dealership!!! Good luck buying a car from Menzies Chrysler!! worst customer service. emails and phone calls to managers to complain regarding a car purchase. No Rep Good luck buying a car from Menzies Chrysler!! worst customer service. emails and phone calls to managers to complain regarding a car purchase. No Reply!! Duane is one of worse salesman,he foul you that he have few customers for the same car and will be sold by end of the week. when he found he made a mistake, No Apology!! for the time i wasted since day 1 i stepped at that dealership. Rude!!! Alex Nita is one of the managers, ignorant and no respect for customers looking to buy a car. Stay Away from that dealer!! More

No pressure sales I commend Menzies Chrysler for their approach to no pressure vehicle sales. I’ve been purchasing vehicles form dealerships for over 15 years and my mo I commend Menzies Chrysler for their approach to no pressure vehicle sales. I’ve been purchasing vehicles form dealerships for over 15 years and my most recent purchase from Menzies has been the most enjoyable yet. I also really appreciated Rohan’s honesty and he worked hard to make sure my new vehicle was ready ASAP. More

Caravan purchase The dealer worked with us to get the vehicle we wanted at a great price. Salesman was very knowledgeable about the vehicle and very helpful. He did no The dealer worked with us to get the vehicle we wanted at a great price. Salesman was very knowledgeable about the vehicle and very helpful. He did not pressure us in any way. More

Sales was great. Finance made me walk away I purchased a used 2016 Ram 2500 from Jennifer who was great to deal with. No pressure and lots of information and answered any and all questions I ca I purchased a used 2016 Ram 2500 from Jennifer who was great to deal with. No pressure and lots of information and answered any and all questions I came up with. Where they lost my sale was at the finance stage with Zain. I had been shopping for a while and been through a few sales pitches with other local dealers. Every dealer offered me a 5.99% finance rate. My bank had offered me the same rate before I started shopping so I knew going in what the rate should be. I received the finance quote from Zain at 7.99% but if I purchased $2990 plus tax ( gap ) protection my rate would go down to 6.49%. If I purchased an extended warranty, tire and rim and key protection, for who knows how much more, my rate goes to 5.99%. Why would a bank care if my tires and rims are protected so they give me a lower rate? When I questioned this I was told it was a bank mandated rate. When I said I'd like my deposit back wouldn't you know it they pulled some strings and got me 5.99% with no extra purchases required. Told them this should have been offered at the beginning of the finance process and to refund my deposit. After I walked away I received a phone call from the General Sales Manager and the General Manager. I left messages for both but no return phone call to discuss what happened. Too bad. I really liked the truck and the sales person was great. More

Cherokee trailhawk purchase Excellent, professional, courteous service. Rebecca competently explained all of my vehicle's features and walked me through the sales process. She w Excellent, professional, courteous service. Rebecca competently explained all of my vehicle's features and walked me through the sales process. She was very patient answering my many questions. The purchase was a positive experience. I chose this dealership to buy my new vehicle from because of the excellent experience I have had with the service department for my old car and positive interactions with Bill the service manager. I love my new jeep!!! I highly recommend Menzies Chrysler. More