Meadowvale Honda

Misleading, dishonest, arrogant and I could go on, and on! My recent experience with this dealership is well below fair, it's certainly the all time worst service I have ever received to date. Never mind that My recent experience with this dealership is well below fair, it's certainly the all time worst service I have ever received to date. Never mind that awful service, their dishonestly is what done it for me. This service centre had me believing I needed to make a repair that was going to cost me well over $2000.00, 12-15 hours labour, led me to believe Honda Canada would cover, then come to realize they told Honda canada the damage was caused by rodents, which in fact was not communicated to me at all prior to my calling Honda Canada. I took my car to a private mechanic, needless to say there was no $2000.00 job to be done, no 12-15 hours labour, it was a 10 min fix, confirmed to me the damage could not have been done by rodents and he didn't even charge me a penny. This dealership should be shut down. I will never return for any service to any Honda dealer ever again. And I Will most definitely be airing my story live once I get confirmed for this story. No one should ever be put in this type of situation, ever. More

Number One Cheater I had purchased 2015 CRV and after two weeks of its purchase it suddenly shut off the engine and suddenly stopped on the road. There is very serious m I had purchased 2015 CRV and after two weeks of its purchase it suddenly shut off the engine and suddenly stopped on the road. There is very serious manufacturing defect and service manager told me that this is repairable. They repaired it and it again stopped on the road suddenly while I was driving. Luckily I survived. Now Meadowvale Honda should replace the new vehicle but they are keep repairing. I am helpless. The risk of lives is concerned with this vehicle as it suddenly stop on the road while driving. Its a very serious manufacturing defect. More

Under warranty repair was charged I own 2012 Honda Civic it is still under warranty, the car was showing check air bag system. I visited the dealer they charged me, Honda Canada says I own 2012 Honda Civic it is still under warranty, the car was showing check air bag system. I visited the dealer they charged me, Honda Canada says it should have been free as it is a part of warranty. I am still waiting for my refund from the dealer while honda canada says I should get my refund. Today is my last visit to this dealer. 2+ hrs waiting More

Overpriced and untrustworthy I purchased a used "Honda Certified" 2009 Civic from this dealership and have only had problems ever since. I had to bring the car back in multiple ti I purchased a used "Honda Certified" 2009 Civic from this dealership and have only had problems ever since. I had to bring the car back in multiple times immediately after purchasing it to have various items fixed and/or serviced, despite having just bought it after an inspection(?) and being "Honda Certified". After buying it, I ended up unable to drive for 1.5 years. I've now been driving the car for only 6 months and have just had to replace the shock absorbers. I was told this was "wear" on the vehicle. It's not possible that I caused this wear with the little amount of driving I've done. Which means, the shocks must've been so bad at the point of purchase for them to be totally gone within 6 months (less than 10,000 kms) of driving. What exactly does "Honda Certified" mean? "Barely passable"? I was quoted $955 originally for 2 rear shock absorbers. The service manager reduced the price to $680 but after some research later on, I realized even at $680 it was still overpriced. I contacted Honda Canada and asked what the standard time to replace 2 shocks was, I was told 2 hours. And yet, I was charged for 4.5 hours of labour! Honda Canada then came back trying to say they meant 2 hours per side. Since getting the car back from replacing the shocks, there are new sounds coming from the vehicle. But lack of trust in this dealership prevents me from returning. More

Horrible horrible and horrible I would like to express my great disappointment with Meadowvale Honda. Absolutely the most terrible customer service experience I have ever experience I would like to express my great disappointment with Meadowvale Honda. Absolutely the most terrible customer service experience I have ever experience. I bought a brand new Honda Pilot and there employees scratched my brand new cars. I spoke with the head manager and they agreed to give me a measly $250.00 in points however, when I went in to claim them. They said that I didn't have any points on file. I just bought another brand new car from Parkway Honda (Sunny), worth the drive. Again horrible service. I would never buy anything from Meadowvale Honda,nor should anyone else until they correct their customer service. More

Worst Salesperson ever I have never experienced such disappointment at a dealership in my life. I have explained initially entering the dealership that I wanted a fuel effic I have never experienced such disappointment at a dealership in my life. I have explained initially entering the dealership that I wanted a fuel efficient vehicle and I would like to have an add on feature for a sunroof. The sales rep brought a civic trim that included the sunroof and all other new features. The first thing he said to was "Will we make a deal today? Will you be purchasing from us today?" I explained to the sales rep that if we are able to negotiate and agree on a price I will definitely purchase, however I would need to discuss this with my mom since she will be contributing to the price. He then said to me "Is this car for you or for your mom? You can make a deal with us today." What a horrible tactic to convince me to purchase a vehicle and to exclude a discussion with my family about a future purchase. He then sat us down to explain the cost and how much everything with additional fees and taxes for the vehicle. I explained to him that this isn't within my budget, he kept pressuring me that this is the best price. I've explained to him that another honda dealership has actually offered me something better. He then asked me "if they offered you something better then why would you come to this specific dealership". I think he honestly didn't want our business if he was going to ask these kind of questions. The icing on cake was when I explained to him that this wasn't within our budget again and we most likely won't be making a deal today and he ripped the calculations sheet up right in front of us in frustration!! I have been to other dealerships before and have honestly had the best service, wasn't expecting anything like this to happen as a new customer. Will definitely recommend to everyone to keep away from this one ! More

Save yourself the headache or take 2 tylenol's first Don't know where to start. They first sell me a car they said they have on the lot. Wrll, they didn't. Liars!!! Now today i get a call from BMO about Don't know where to start. They first sell me a car they said they have on the lot. Wrll, they didn't. Liars!!! Now today i get a call from BMO about the car I traded in. 30 days later and they still haven't paid out the lien!!! I'm paying interest while they sit on their fat xxxxx. All smiles and friendly til they deliver the car. My father will be buying a Honda HRV in July, but it won't be through Meadowvale Honda. Dealt with Andrew Yapp and Syed finance manager. More

Upselling, misleading, slow service. My civic was due for servicing and even though there were noticeable problems on my vehicle I brought it in due to a "wrench" signal appearing on the My civic was due for servicing and even though there were noticeable problems on my vehicle I brought it in due to a "wrench" signal appearing on the dash. The employees at this shop could smell my inexperience from a mile away and jumped on the opportunity to charge me over 900 dollars in maintenance charges, nearly all with costs I did not understand. After upselling me beyond a "Type B" service, they offered further services to replace items that I would later find were unnecessary (my car was running fine) and kept the total cost of my maintenance away from me until payment. After being told maintenance would take two hours at the longest, I was told to wait just "5 minutes more" after 2 hours, and "2 minutes more" after 2 hours and a half. It took a whopping 3 hours to complete maintenance and with minimal apology or explanation they shoved a bill in my face and called it a day. Still with little clue of what they actually did to the car, I did significant research after the fact and just feel completely cheated. There is no way they are doing business with their clients in mind, and are simply trying to extract the most money out of their clients. This is a very short-sighted way to do business as I will NOT be coming back here for future maintenance. Completely unprofessional and not worth anybody's time. More

Overcharging, fraudulent and unfair business practice! I took my Civic as there was knocking sound coming whenever i used to drive/reverse the car. It used to be just one loud knock, every time either in t I took my Civic as there was knocking sound coming whenever i used to drive/reverse the car. It used to be just one loud knock, every time either in the morning or after work. I dropped the car at the service center and over phone, they told me that the Rotors are gone and i'll need to change it along with break pads. Secondly, the car was hesitating to start in the morning. Every morning at ignition, it started taking 3-4 tries before starting. So they said over phone, i'll need to change spark plugs for that. It cost me total of $1,500. When i picked up the car and got the repair order, they had explained all the problems and their fixes. For knocking, their fix was transmission fluid, that's it! The break pads and rotors was fixed under a separate order and there was no issue written in that section. I asked why? And they responded, oh because the tech found your break pads to be totally finished. I told them my car was not making any grinding noise or any issue in breaking. But the girl lied to me and said that no, sometimes it doesnt make any noise but your breakpads were gone and they had also damaged your rotors. its ok if they were gone, but you connected the knocking issue with breakpads and rotors when you called me - WHY??? This is their trick. They lied to me over phone, so that i can allow them to work and charge me. But when it comes to paper, they did not lie over there, as it will be all written. This is REALLY FRAUDULENT BUSINESS PRACTICE. Same story with spark plugs. The repair order clearly said that technician tried 20 times and no issues found. Ok - then why you changed spark plugs? No answer, just cuz i told them to check it! I asked them to check it..not to lie to me that i need to change the spark plugs. I complained to Honda Canada Customer Service, which was completely useless. Honda Canada is also encouraging fraudulent practice of meadowvale. I am disappointed utterly, not just by meadowvale Honda but by HONDA CANADA INC. I'll never take my car to this dealership and any other Dilawri owned dealership. They have no fair policy and openly cheat and lie to customers. DONT TAKE YOUR CAR THERE, THEY WILL OVERCHARGE YOU AND LIE TO YOU ABOUT EVERYTHING! More

Probably the most incompetent service department in the GTA As a result of our Honda Fit being rear-ended, I brought this vehicle in for some insurance body work on July 28, 2014. We chose not to proceed with As a result of our Honda Fit being rear-ended, I brought this vehicle in for some insurance body work on July 28, 2014. We chose not to proceed with the insurance company “preferred shop” as we felt the service and workmanship would be superior at Honda. The repair was to take four days, as specified by my insurance adjustor and the head of the service department at Meadowvale Honda. I called on Friday, August 1st and was told the repair was not completed, and it would be a few more days. I called again on Wednesday, August 6th and was told the repair still was not completed. Finally, after a number of calls, the car was finally ready for pickup on Thursday, August 14th. I went with my son to pick up the car and noticed that there were scuff marks on the newly placed bumper, a scratch on the front fender (that was not pre-existing), and the driver seat was dirty from body filler dust. Needless to say I was upset, especially after having to wait almost three weeks for the car which should have taken four days to complete. I told the service manager, that I would not accept the car in that condition. The service manager said the scuff marks could be buffed out at the dealership, but the scratch would have to go back to the auto body shop which is located off-site (Brampton). This was now going to create more delay and we were frustrated. My wife and I were driving by the dealership on Saturday, August 16 and we noticed that the car was still parked in the lot. Obviously, the car hadn’t been sent to the body shop. We stopped at the dealership and spoke with the sales manager (the general manager was unavailable) and expressed our frustrations and concerns. His role was mediator as we communicated our frustrations and concerns with the service manager present at the meeting. Aside from the delay, the lack of communication from the service department was unacceptable. We were never kept apprised of the delays or the reasons for the delays. Many reasons were given for the delays at this unplanned meeting. Obviously, the dirt on the driver’s seat could not be explained away, although the service manager attempted to. He assured us the vehicle would be going to Brampton that day. We finally picked up the car on Thursday, August 21, in the evening, almost one month after dropping it off. During this whole time we never received one phone call from the service department on the status of our car or a reasonable explanation of the delays. This has been the most frustrating experience we have ever had with a service department, and totally unprofessional for a dealership of this size. More