Meadowvale Ford

Getting the run-around I have a 2016 Ford Escape that continues to make noise in the back end. I took it to the dealership in 2018 and they told me that there have been a lo I have a 2016 Ford Escape that continues to make noise in the back end. I took it to the dealership in 2018 and they told me that there have been a lot of complaints about this same issue. They told me it was the shocks and they would replace them under warranty. It was ok for a while and then the noise came back. Come January 3rd. 2019, while in for an oil change, I told them the same noise had returned. They diagnosed it as the same issue and told me it was covered by the extended warranty, which I had purchased when I bought the vehicle. The parts had to be ordered and they would call me to arrange the next appointment. I didn't receive any call. I called them 2 weeks later and asked what was happening. They informed me I would have to pay because the parts aren't covered by the warranty. I told her I was told it was, and I had it written as such on my last invoice. She told me she would speak with her manager and I would get a call back the next day. I didn't get a call, so I called them again 2 days later. This time the man told me it was covered and the part was still on back order and they would call me when they arrived. February 21st, 2019 I still had not heard from them so I stopped into the dealership. Again they told me it wasn't covered under warranty even though I've been told it was, and I had it in writing. They said Ford makes the rules and they have to go by what they say. It was out of their hands and I would have to complain to Ford. They even supplied me with a phone number. I decided at that exact second that this vehicle would be the last Ford product I will ever own. I thought back to the whole sales pitch I got about spending the "little bit extra" now for more warranty and it'll pay off in the end. Apparently that is not the case at all. The service people there are very nice, that's not the issue. More

Excellent Customer Service Sales Associate Tahir made that extra effort to understand and meet my requirements in a very professional yet friendly manner- which helped me purcha Sales Associate Tahir made that extra effort to understand and meet my requirements in a very professional yet friendly manner- which helped me purchase A NEW FORD ESCAPE! I have been going to this dealership for many years for maintenance and found their service/ customer focus to be the best! More

Great service. Great prices And quick. Service was great. Service was great. Took me earlier than appt and finished an hour earlier than expected. I find they don’t put parts on that isn’t needed. Garages alw Service was great. Took me earlier than appt and finished an hour earlier than expected. I find they don’t put parts on that isn’t needed. Garages always get you for something else but not this Ford dealership. More

Fix my Explorer stjcked rear seat I was attended to right away upon arrival. The job was completed way ahead of the rstimated time znd I was ready to go in 15-20 minutes. I was attended to right away upon arrival. The job was completed way ahead of the rstimated time znd I was ready to go in 15-20 minutes. More

2019 Ford F150 This is my 3rd vehicle from Meadowvale Ford. It was a pleasure to deal with.& Mark Dempsey & staff. He was knowledgeable & helped me make the right ch This is my 3rd vehicle from Meadowvale Ford. It was a pleasure to deal with.& Mark Dempsey & staff. He was knowledgeable & helped me make the right choice. I will continue to deal with them in future. Would recommend to anyone in the GTA looking for a new Ford. More

Excellent Service I have had the problem with the car for months. Other dealers couldn't figure it out. I took it to Meadowvale Ford. They were fast , efficient and cou I have had the problem with the car for months. Other dealers couldn't figure it out. I took it to Meadowvale Ford. They were fast , efficient and courteous. Diagnosed the problem, fixed it , no issues since. I'm very grateful to Meadowvale Ford. They have won me as a customer! Excellent job! More

No service I’m calling to set up an emissions test , left messages that no one responds too . Called and asked the receptionist about why I can’t get no one in I’m calling to set up an emissions test , left messages that no one responds too . Called and asked the receptionist about why I can’t get no one in the service department and she told me they we all at a meeting, so no one is at service desk , nice . I’ve been a customer for quite a while but that has come to an end . Man the phone lines More

Above And Beyond. I visited Meadowvale Ford for my second vehicle lately. My experience with them was nothing shy of exceptional. Rohit made my purchase easy and pleasa I visited Meadowvale Ford for my second vehicle lately. My experience with them was nothing shy of exceptional. Rohit made my purchase easy and pleasant. I would recommend him to anyone, knowing that he will take great care of them and offer them the best deal available. I am very pleased with my Ford product and my ford representative. More

A recommendation worth writing James gave us a five star service. He knows his stuff. He is knowledgeable but not pushy.He is passionate with his line of work while exercising dis James gave us a five star service. He knows his stuff. He is knowledgeable but not pushy.He is passionate with his line of work while exercising distinctive professionalism.. he went an extra mile with making sure we left the dealership with our Edge properly set up in all the safety features. He took the time to patiently show us the features of our new vehicle. We would say he has outstanding product knowledge coupled with a genuine desire to provide what we were looking for. Definitely a sales person worth recommending. Thank you, James. Lito M More

Service I always do my maintenance here , very nice people and friendly , professional, on time , (probably a better coffee , stronger ) you can enjoy the I always do my maintenance here , very nice people and friendly , professional, on time , (probably a better coffee , stronger ) you can enjoy the showroom in the main time you wait for your car More