McAlpine Ford Lincoln Sales

Not so "new" truck I purchased at a new truck price. They don't have the exact truck I want in their lot but Randy found one at another dealership around the same area, 10km away and offered me a price w They don't have the exact truck I want in their lot but Randy found one at another dealership around the same area, 10km away and offered me a price which they said was the best they could. I asked if that was a demo and they said that is new. So we went ahead and signed the agreement. Picked up the truck last night, it was raining and the truck was parked outside. The paperwork showed there is 427km on it! Asked why it had so many km on it and was told they needed to do inspection and it went for spray the bedliner. Checked the bedliner shop which was only 10km away. Anyway, we drove off the lot and for dinner. After dinner rain stopped abit so I was opening the window and found deep scratches which actually damaged the tint from inside! When back to dealership and showed to Kayla right away and she said they will take care of that. After we went home so checked the car more in detail.. someone named Charles G. Had their phone set up in the system! And when we get the info from the dash, it showed the engine run time was 14 hours and idle 3 hours!!!! How can you tell a customer with that kind of mileage and run time as new?! I called Ford Canada and they told me the truck was delivered to the original dealership 6-7months ago and with that kind of mileage it should be a demo/test drive unit. This kind of info never got disclosed to me and as a customer, I would have backed out from the deal right at the beginning because the pricing I am paying for, I am expecting a brand new vehicle unde 100km! I emailed to Randy and general manager, Tony and sale manager and also Andrew who was the one who we sign the service plan and other accessories stuff with and waiting for their response now. Hopefully it would get resolved quick. More

The People you deal with are amazing! Tony and Terry were professional, honest, and considerate to my wants and needs in a vehicle. They understood exactly what I wanted and did their best Tony and Terry were professional, honest, and considerate to my wants and needs in a vehicle. They understood exactly what I wanted and did their best (10/10) to get me into the exact vehicle I wanted for exactly the price I wanted. Amazing customer service, I would reckon end this dealer and these guys to all of my family and friends!! More

Long Term Relationship I've been dealing with McAlpine for over 15 years and have bought several vehicles from them. Andy has always been the most professional and knowledge I've been dealing with McAlpine for over 15 years and have bought several vehicles from them. Andy has always been the most professional and knowledgeable sales person. He has always taken care to make sure I was totally satisfied with my purchase. Before, during and after the sale was completed. I would highly recommend Andy and McAlpine to anyone, and I have, to many friends and colleagues. More

Great experience buying my Mustang from Andy I bought my first new car in 18 years from Andy at McAlpine Ford. He spent a lot of time with me going over options and looking for a 2016 Mustang th I bought my first new car in 18 years from Andy at McAlpine Ford. He spent a lot of time with me going over options and looking for a 2016 Mustang that matched my wish list - Ruby Red and manual transmission. In the end, I had to order a 2017. Andy kept me up to date on when it was going to be built, etc. and when the car came in, I think he was as excited to give it to me as I was to get it! He set up all the navigation and radio/phone options for me and ran through all the things I needed to know, and even put up with my very rusty stickshift driving to gas up the car. I haven't been in for service yet, but I am sure that the service experience will be as good as the sales experience. Thanks Andy and McAlpine Ford! More

McAlpine ford is # 1 to me I have purchased five vehicles from Andy since 1994, Andy and the entire staff at Mc Alpine Ford continues to be exceptional, and professionally cour I have purchased five vehicles from Andy since 1994, Andy and the entire staff at Mc Alpine Ford continues to be exceptional, and professionally courteous More

They fixed my tire in less than an hour I was visiting my daughter in Aurora and got a flat tire. Jason Wal in quick lane was fantastic and efficient. I also liked the Lincoln waiting area. I was visiting my daughter in Aurora and got a flat tire. Jason Wal in quick lane was fantastic and efficient. I also liked the Lincoln waiting area. More

Best Dealership I've dealt with! I have been purchasing and servicing our vehicles at McAlpine Ford for over 15 years because I know I will get the best deal possible on my new vehicl I have been purchasing and servicing our vehicles at McAlpine Ford for over 15 years because I know I will get the best deal possible on my new vehicle and reliable service that will keep my vehicles running in tip-top shape.My most recent service was for my truck,an intermittent issue,which as you know,can be difficult to figure out. I actually spoke with Mike(the mechanic) personally to describe the symptoms.... within a half-hour, I was on my way and so far, no recurrence of the issue. While I was waiting for my truck, I negotiated with Peter for a deal on new snow tires for my wife's car. More

Have been purchasing Ford's for almost 25 years from Andy. Besides myself, I have had my Father purchase a vehicle, as well as my son and daughter. And always recommend having the service completed by McAlpine Besides myself, I have had my Father purchase a vehicle, as well as my son and daughter. And always recommend having the service completed by McAlpine. More

Purchase or Service - both are excellent To date my wife and I have purchased 4 vehicles from Andy and have had nothing but excellent buying experiences. Along with that, every other involve To date my wife and I have purchased 4 vehicles from Andy and have had nothing but excellent buying experiences. Along with that, every other involvement with the Dealership has been positive. From Jason in Fastlane to the folks at Service, everyone is helpful and a pleasure to deal with. Would recommend McAlpine in a heartbeat. More

3rd New Vehicle from McAlpine Ford We are not shoppers and Andy understands how we like to purchase a new car. He ensure the experience matches the needs. We had an excellent experienc We are not shoppers and Andy understands how we like to purchase a new car. He ensure the experience matches the needs. We had an excellent experience with Andy and all the staff at McAlpiine and we will continue to purchase and service our Fords from McAlpine. More