Marlborough Ford

it was great Everything went down with my repairs the way I expected it, well trained staff and pleasant. I liked the photos they had showing what repairs were ne Everything went down with my repairs the way I expected it, well trained staff and pleasant. I liked the photos they had showing what repairs were needed. More

Great service!! Everything was great with my repairs. Sam in the body shop made sure my truck was bag to excellent shape. Aaron is the best Ford mechanic around. Nick Everything was great with my repairs. Sam in the body shop made sure my truck was bag to excellent shape. Aaron is the best Ford mechanic around. Nick in customer service was awesome , well trained staff and pleasant..Highly recommend! More

Easy and friendly Although the drive-in service bays reception area is looking pretty old and ratty compared to newer dealerships, the staff make up for it with clear f Although the drive-in service bays reception area is looking pretty old and ratty compared to newer dealerships, the staff make up for it with clear friendly directions, not missing any steps eg "Do you need a ride", and helpful advice that 'went the extra mile' for some oddball requests that I had. I got the "Works" service as advertised, of course not including parts and "shop supplies". Pickup was easy, Didn't have to wander the lot looking for my car, they bring it to you. More

Air Bag recall I was very impressed with Katherine of the service department when I took my 2009 Ranger in for the recall of the passenger air bag issue. She keep me I was very impressed with Katherine of the service department when I took my 2009 Ranger in for the recall of the passenger air bag issue. She keep me updated on the status of the work being informed and she was very pleasant. The issue was dealt with quickly and efficiently. The driver of the shuttle vehicle was very nice and courteous on both of the shuttle rides. More

Ford Escape Rear Window I recently had some work done to replace the hinges on the rear window of my Ford Escape since 1 of them had broken. I waited for the vehicle. The wor I recently had some work done to replace the hinges on the rear window of my Ford Escape since 1 of them had broken. I waited for the vehicle. The work was done promptly and I was satisfied with the service that I received. I wold recommend this dealership over other Ford dealerships that I have dealt with. More

Recall visit! Bought my Ranger new back in 2008 and was recalled for the passenger side air bag. Brought the truck in at 8 am and was told approx wait time would be Bought my Ranger new back in 2008 and was recalled for the passenger side air bag. Brought the truck in at 8 am and was told approx wait time would be 2 pm. So decided to go for breakfast and got a call at 10:10 am saying the truck was ready for pickup. All in all it was an awesome experience, fast courteous service, even brought the truck to me in the lot instead of having to go look for it. Keep up the good work!!! More

Maintenance visit Harmony was absolutely amazing. She checked me in and when my car was ready she came to the lounge and got me. I appreciated this because last time Harmony was absolutely amazing. She checked me in and when my car was ready she came to the lounge and got me. I appreciated this because last time I waited and was sent an email so my wait was longer than it needed to be. I had no clue the car was ready as I did not have access to email. Request: Please turn my lights back to auto when done working on my car. More

the Works The service and mechanical staff are awesome. I’ve continued to come to this dealership for over a decade. My vehicles have been well maintained at Ma The service and mechanical staff are awesome. I’ve continued to come to this dealership for over a decade. My vehicles have been well maintained at Marlborough and I’ve never been let down. On occasion I’ve used the shuttle service and it’s awesome. I’ve always had considerate personal service. More

Body Shop Rocked it Minor damage after hitting a deer. Body shop customer service was amazing. Frequent communication and follow up. Tech did a fantastic job at return Minor damage after hitting a deer. Body shop customer service was amazing. Frequent communication and follow up. Tech did a fantastic job at returning my F150 back to me as good as brand new, and CLEAN!! Really great job, highly recommended. More

June visit for recall matter took my 2017 Fusion in for a recall - was told on the phone it would take an hour. was going to leave it there and pick up after work. When I got th took my 2017 Fusion in for a recall - was told on the phone it would take an hour. was going to leave it there and pick up after work. When I got there, service told me Tech could do it right away, it would take 15 minutes and that I could grab a coffee and wait. In and out before I finished my coffee. More