Markville Toyota

Didn't want to warranty the car. Went into Markville Toyota this morning to get my car checked as a weird noise was coming from the transmission/clutch. They took my car out for a tes Went into Markville Toyota this morning to get my car checked as a weird noise was coming from the transmission/clutch. They took my car out for a test drive and told me to wait, after an hour and a half of waiting they said they hear the noise but can not do the warranty because of modification. (My powertrain is stock) I only have coilovers on my car. They ADVISED me to go to another dealership as they will be able to do it for me? Isn't warranty offered from all dealerships? Well I went to another dealership right after, and they said no report was even made for my car on the Toyota history. Stay away from this dealership.. More

Non Professional Sales Agent and Bad Customer Service I am very disappointed with the service i revived from Toyota Markville. There sales people are totally non professional. They make a deal with you an I am very disappointed with the service i revived from Toyota Markville. There sales people are totally non professional. They make a deal with you and sell the vehicle to someone else just to extra money and even don't get bothered to let you know and when you ask him they make so many excuses. The image i have for Toyota in my mind is the name of trust and quality of service, but after this type of service i received i said there is no difference between street car dealer ship and the Toyota. So non-professional sales agent , unreliable, and bad customer service. is a name of Markville Toyota. More

Great service from Coco Li and Andrew Lam I recently purchased a pre-owned (non-Toyota) vehicle from Markville Toyota and had the pleasure of working with Product Advisor Coco Li and Finance A I recently purchased a pre-owned (non-Toyota) vehicle from Markville Toyota and had the pleasure of working with Product Advisor Coco Li and Finance Advisor Andrew Lam. Very professional and efficient service and kept me informed every step of the way. I felt as though my business was appreciated and not pressured in the least, even though I purchased a pre-owned non-Toyota vehicle. Will definitely deal with this dealership again in the future. More

Scammers! Service is a scam! Serviced my 2002 Highlander back when it was 2 years old with them. Serviced it there till the warranty was over; then they tell me Service is a scam! Serviced my 2002 Highlander back when it was 2 years old with them. Serviced it there till the warranty was over; then they tell me my steering-rack was leaking and would cost $1500 to fix. Checked with 2 other dealerships and it was fine. Took my car to an ex certified mechanic and found out that all or most of the service I had ever paid for was not done according to Toyota recommendations. Had to change calipers, sliding pins, flush the engine oil etc. Only 100,000 km and markville Toyota dealer serviced at point, without missing a service. The car ran better after fixing it privately elsewhere than it did when they serviced it. My car eventually did 320,000km and I never had to change the steering-rack. Also recalled a lady who's highlander they scratched in the service bay and then they denied it. I now have a 4runnner trail from another dealership and I will never let these clowns touch my 4runner. Be warned!!! More

The service was Moore professional I was greeted at the desk with a warm welcome and asked why I there. I was introduced to a sales personal right away which made me feel comfortable I was greeted at the desk with a warm welcome and asked why I there. I was introduced to a sales personal right away which made me feel comfortable More

Amazing Service From Karim Esmail and Andrew Lam Karim Esmail awesome sales person, polite, and knowledge. Andrew Lam finalized the deal, with no pressure. Great dealership, would recommend to any Karim Esmail awesome sales person, polite, and knowledge. Andrew Lam finalized the deal, with no pressure. Great dealership, would recommend to anyone. Thank you Karim More

quick and professional services Provided with nice and clean waiting area, polite manner, professional services. Even wash my vehicle after service. Thank you so much, see you nex Provided with nice and clean waiting area, polite manner, professional services. Even wash my vehicle after service. Thank you so much, see you next 8000 km. More

Excellent services and quality Daniel provided his expert advice and I bought my dream car there. When I picked up my new vehicle, he showed me all the functions and even set up my Daniel provided his expert advice and I bought my dream car there. When I picked up my new vehicle, he showed me all the functions and even set up my bluetooth for me. His services were very appreciated. More

great experience buying used 2013 Sienna I would like to thank both sales associates - jacky who 'sold' me the van and his partner karim , who did all the legwork post sale while jacky enjo I would like to thank both sales associates - jacky who 'sold' me the van and his partner karim , who did all the legwork post sale while jacky enjoyed his well deserved vacation. The guys were great to deal with. No pressure , very willing to understand my needs and work within the dealer mgmnt team to secure a very good deal for us all. I have dealt with markville service several times over the years and they do excellent work. I am looking forward to continuing my relationship with the whole team. I would recommend Markville to anyone considering a new or used vehicle for an enjoyable and satisfying experience. More

Terrible experience with Markville Toyota My fiance and I wanted to buy my mother in law to be a car as a retirement gift. On Jan. 28th, the 3 of us went to Markville Toyota. We were introduce My fiance and I wanted to buy my mother in law to be a car as a retirement gift. On Jan. 28th, the 3 of us went to Markville Toyota. We were introduced to a salesman named Siran Liu. We sat down with him and told him what my future mother in law wanted and discussed the different payment options. He gave us a price on the car. I showed him what another Toyota dealer was offering and was wondering if he could match their price and promotions. Siran started getting aggitated at this point. His tone of voice and body language completely changed. He recalculated a new price for us but this was still a lot higher than what the other Toyota dealer was offering. He asked us what price we would like and I wrote it out on paper for him. He told me that this price was not feasible because the company would not be making any money and that he would not even bother asking his manager because he knows that his manager would not approve of this. He kept asking me and my fiance "what is the problem" and we asked him multiple times if he could speak to his manager. He finally said he would speak with his manager and asked my fiance for his credit card and said if his manager was to reject our price he would automatically put through the purchase at the price he was offering. I told him no, he needs to come back and discuss with us first if his manager declines. He stormed out of the room and came back insulting us telling us that we "can't afford the car." Siran or his manager also wrote "you can't afford it" on paper for us. At this point, I was starting to get very scared because he kept raising his voice at us constantly repeating that we couldn't afford the car and that no one would do business with someone if they weren't going to make a profit. I told him that we were going to pass on the car and as the 3 of us got up from our seats he stopped us arubtly and said he needs to let his manager know that were leaving. He picked up his phone and told his manager in a very loud and angry tone that we were leaving because we couldn't afford the car. After he hung up he said to us in cantonese "word of advice guys, if you were my friends I would've yelled at you long ago" Siran is the one of the worst sales I've ever dealt with. I've never felt so disrespected by a salesman before. If he had never insulted and yelled at us we would've most likely purchased our car from him that day regardless of the price we were asking for. After we left Markville Toyota, we drove to Richmond Hill Toyota. We told the salesman about the horrible experience that we had just encountered at Markville Toyota. He was professional, informative and straight forward with our wishes. Most importantly, he did not insult or yell at us. We ended up purchasing our car that same day from him. My fiance picked up the car for my future mother in law on Jan 31st and she is very happy with the car. Thank's to Richmond Hill Toyota for turning our negative car shopping experience into a positive one. :) Note: the manager at Markville Toyota called my future mother in law on Monday Jan 30th to ask her why we didn't end up purchasing the car from them that day. She told him the full story and he apologized to her for our negative experience with Siran. Apparently, he wasn't the manager on the floor that day. I appreciate his apology but I don't think we will ever return to Markville Toyota again. More