Maranello BMW

Fine attention & a nice clean waiting area Friendly ppl got me in and out in a reasonable time and provide a clean well appointed waiting area. Explained the reason the repair was needed. All s Friendly ppl got me in and out in a reasonable time and provide a clean well appointed waiting area. Explained the reason the repair was needed. All seems good to me. More

Repeat customer Purchased my second vehicle from Maranello BMW. Great experience but it was JP (John Pavunkovic) who was exceptional from start to finish. If you are Purchased my second vehicle from Maranello BMW. Great experience but it was JP (John Pavunkovic) who was exceptional from start to finish. If you are looking for a new BMW, I would highly recommend asking for him. More

I was forgotten by my service advisor. Albert called me about 9ish to tell me they had to upload the latest program onto my 2011 535xi before they could proceed with further diagnosis and t Albert called me about 9ish to tell me they had to upload the latest program onto my 2011 535xi before they could proceed with further diagnosis and that would take 2 hrs. Come end of the day and I still did not hear from him. I called him but was told he had left for the day. I was expecting to get a call from him the next morning but that did not happen. Instead, I had to call him but was told he had yet to come in. I called again around lunch time and was told he would not be coming in. The lady who spoke with me said the work on my car was waiting for authorization and said she would get Albert to explain to me regarding the repairs. ....it’s too tiring just to write this review... To make a long story short... finally Franklin helped out but I left without fixing the problem. Paid $500 for upgrading the program for nothing. I have decided to go to another dealership for the repairs. More

Excellent service My 5-series cars have been serviced at Maranello BMW for the last 14 years. I have never had any problems there. This time it was only the oil change My 5-series cars have been serviced at Maranello BMW for the last 14 years. I have never had any problems there. This time it was only the oil change and as always the service was an enjoyable experience. Franklin, my service advisor and Cheryl were friendly and professional. It was pleasure to do business with Maranello BMW. More

Standard maintenance This dealership's service department has improved greatly year over year. A smooth experience, and timely shuttle bus service made this service a bre This dealership's service department has improved greatly year over year. A smooth experience, and timely shuttle bus service made this service a breeze. See you again. More

Unscheduled service reqiured Needed suspension work to replace airbag and front brakes. Stopped in without appointment and was scheduled in for service. No problems. Great custo Needed suspension work to replace airbag and front brakes. Stopped in without appointment and was scheduled in for service. No problems. Great customer service from all levels. Jeff was very accommodating in my hour of need. Thanks to all More

Best Team of BMW Specialists Came into service was promptly greeted by Service Personnal. Andre came out and took care of my vehicle. He was in a meeting and made a point to greet Came into service was promptly greeted by Service Personnal. Andre came out and took care of my vehicle. He was in a meeting and made a point to greet me. My X5 was repaired and there were no more issues. I would like to commend Andre for his efforts to keep customers happy!! More

Excellent Sale Experience I really enjoyed doing business with John Pavunkovic, Sales Consultant. Since the beginning I felt he was genuinely interested in finding the right ve I really enjoyed doing business with John Pavunkovic, Sales Consultant. Since the beginning I felt he was genuinely interested in finding the right vehicle for me. He is really knowledgeable on what he is selling (you can't say the same thing about most of sales persons in general). He is also very professional yet very friendly. He really made an extra effort to gain my business. I initially went to Maranello BMW to lease a M240 and I ended up to lease a 340 M Performance Edition, which I love. I was also very happy when it came down to talk about numbers. More

Excellent service and professional job! Thanks to Franklin!! He is always friendly and knowledge. He done a great job.I would recommend this location to people. and professional job! Thanks to Franklin!! He is always friendly and knowledge. He done a great job.I would recommend this location to people. More

Worse Customer experience So to be more than fair, I would just share about my experience here, and I will leave it to the public to judge .. I visited the dealership for the So to be more than fair, I would just share about my experience here, and I will leave it to the public to judge .. I visited the dealership for them to fix a problem with the passenger side headlight and to do the alignment of the headlights for my 328 Xdrive. * The first visit, they said that I need to make an appointment. * I went and created an account and booked the appointment online on a Thursday and also asked for a loaner or a shuttle service to my work. * Never received any confirmation or anything from them; so I called on Monday to confirm. They said nothing has been received so the call Centre booked me for the time anyways. * I went for the service, they checked my car in and said that the work may not be under warranty (even though I have extended warranty until 2021). * I had to wait for 30 minutes for a shuttle to take me back to work. * around noon, I called to check, and they said that the headlight should be replaced but they will tell me how much would it cost. * I heard nothing for the rest of the day and I called them around 4:30 and they said that my advisor was gone for the day so they had to find him. * They found the advisor and he told me that the shuttle driver is gone for the day but they can get me an uber to go there. That did not work for whatever technical issue they had. They asked me to get an uber and they will reimburse me. * I took an Uber (which I am yet to get reimburse for) and went there and they said they could not find the problem and what they said was related to another car because they were too busy that day. * The advisor suggested that I leave the car and they get me a rental. * I got the rental and the next day, I again called and they said yeah they could find an issue with the headlight and all they needed to do was to reassemble the headlight. * I went to get the car and had to wait for an hour or more so that they could bring the car in because they were busy. the good thing was that they did not charge me anything as they said that was part of the warranty. (good) * The next day, I saw a mark on the bumper of my car right under the headlight which is clearly a mark/scratch done by some tools (for sure not a hit). Also realized that they never aligned the headlights (both) .. * So sent them an email with the picture about the issue. * I got an email back from the advisor with a scanned copy of the walk around inspection showing that the mark was there when I checked-in. However the inspection did not have my signature on it. So clearly this was done after I left or not sure when. * I told them about the same and the advisor said bring the car so we can check. * I took the car and the service advisor was not there on the day. So I had to wait for another service advisor to check. They took some pictures of the issue and said that they need to send the pictures somewhere to see how can fix it or if they can. * did not hear back from them for three days so had to follow up again with email. * After I did not hear back from them again, I escalated it to the dealership general manager. The general manager responded to my escalation and said that they have video cameras and recordings showing that the mark did not happen during the repair and that they could see that the inspection was done. He also suggested two options: The first option is through a mobile paint specialist who will perform a spot repair to your bumper by sanding, priming and then painting over it. This will cost approximately $250. The second would be to send the vehicle directly to our body shop where they will remove the bumper, sand, prime and paint before reinstalling it. This will cost approximately $700. More