Maranello BMW

M235i Amazing store and also amazing staff especially Leo for helping me buy my 2014 bmw m235i car is was in perfect condition and came off lease just like Amazing store and also amazing staff especially Leo for helping me buy my 2014 bmw m235i car is was in perfect condition and came off lease just like most of the cars there this mean the car was well taken care of at licensed bmw service shop. More

Went in for a recall and tensioner went I dropped off my car to have the recall on the PCV valve heater done. 10 mins after I picked up my car it stalled at an intersection and the steering I dropped off my car to have the recall on the PCV valve heater done. 10 mins after I picked up my car it stalled at an intersection and the steering wheel locked up. The tension belt came off and needed to be replaced. I immediately called BMW Maranello and told them what happened. They said I needed to bring the car in to have a look at but they are not responsible because the belt could come off anytime. I said that it won’t start and I’m not paying to have it towed only for you to say that there’s a reasonable doubt it wasn’t their fault. Because with cars it is rarely ever 100% conclusive they can pass the buck and this is what was done here. Beyond disappointed in what occurred right after I got my car back and the true lack of empathy and recognition of the damage done to my car. More

Bits and pieces When I went in for an issue, first they diagnosed a part of the problem for 165+tax and asked me to fix it for which I spent over 700. Again the prob When I went in for an issue, first they diagnosed a part of the problem for 165+tax and asked me to fix it for which I spent over 700. Again the problem came, went in for diagnosis and again they were demanding 165+tax for part of the same diagnosis and were forcing me to fix it by paying over 6000. In the first place, I was not sure if the first 700 was needed to be spent or not and very dissatisfied with the way they purposely? diagnosing bits and pieces. More

Service My husband took my car in for the first mandatory service and had a good experience. No major delays. We hope to have a similar experience in the futu My husband took my car in for the first mandatory service and had a good experience. No major delays. We hope to have a similar experience in the future as well. More

Top Notch customer service - JP - 5 out 5 Rating I am a first time BMW buyer. Maranello was my last of 2 Dealers I was in the process of reviewing for quality of customer experience. JP's custom I am a first time BMW buyer. Maranello was my last of 2 Dealers I was in the process of reviewing for quality of customer experience. JP's customer first approach was evident in the level of service, patience and time spent provided to me and my family. He demonstrated great knowledge not only in BMW but also the overall car industry which assisted me in making the final decision to purchase my first BMW at Maranello. As a result of JP's excellent service, I didn't move forward to my next appointment that day with another BMW dealership. JP made me feel confident that he with Maranello would be the right dealer that I can relay on with my current and future BMW needs. JP's level of service was consistent from the first time we met him to when we picked up the vehicle. To date, he has continued to ensure that I remain a satisfied customer. His promptness and quality in response with my questions and request has demonstrated leading edge customer service. I am confident that his attention to the level of service provided to us will continue resulting in continued relation with him and Maranello. JP is truly an asset to Maranello! HMT More

Oil change Great service. Polite and nice customer service. I would recommend this place. Dave gives excellent service. We always come back because of him. Hello Great service. Polite and nice customer service. I would recommend this place. Dave gives excellent service. We always come back because of him. Hello hello More

Great Experience Our first time buying a BMW and JP was great to deal with. Timely follow ups and a very up front approach. Took the time to explain all the function Our first time buying a BMW and JP was great to deal with. Timely follow ups and a very up front approach. Took the time to explain all the functionality. Great service! More

Best Customer Service Really liked the Customer Service. Salesperson Christina is the Best. Product knowledge at its best. Recommend everyone buying or leasing BMW should v Really liked the Customer Service. Salesperson Christina is the Best. Product knowledge at its best. Recommend everyone buying or leasing BMW should visit Marnello BMW & contact Christina to get the best deal. More

Good Service provider to deal with The rep is friend. And they will try to fulfill what the request you ask for. The waiting area us comfy. Service is professional. Will go there agai The rep is friend. And they will try to fulfill what the request you ask for. The waiting area us comfy. Service is professional. Will go there again. More

Outstanding Service!!! This dealership opened their doors with friendly and skilled customer service, answering all of my questions and, going that extra mile to provide me This dealership opened their doors with friendly and skilled customer service, answering all of my questions and, going that extra mile to provide me with an overall excellent experience in transitioning into a new vehicle. There was no strain or stress. Customer service here is valued, and unfortunately I can’t say I had the same experience at another BMW dealership, as I was looking for a vehicle on two occasions, I was bounced around from 3 service reps at Town and Country, and I couldn’t get anyone who wanted to help me out. Maranello BMW on the other hand, made me feel like my time was valuable and the experience was handled with both a high regard to professionalism and transparency. Definitly worth visiting and highly recommended. More