Maranello BMW

Worst BMW dealership ever. Went their multiple times due to shortest distance from my home. But after experience that I had today, will not be going there anymore and would not recommend to anyone. I would to shortest distance from my home. But after experience that I had today, will not be going there anymore and would not recommend to anyone. I would take off the 1 star that I have given if I could but unfortunately that’s the lowest rating. I will take the car for service elsewhere even if it’s a little further. They call me 15 mins before the dealership closes that car is ready for pick up and I have to be there in 15 mins if I can’t make it, I have to wait until after the weekend. SERIOUSLY xxx. Scheduled pick up time was 1:00 pm. Real star of the show was Lisa (advisor). Worst customer service experience. I wanted to talk to her but she knew what she did so she left early and didn’t want to face me. Left me with someone else. Who clearly don’t have any experience in customer service. His literal words were “You have to come to dealership in 15-20 mins or wait for whole weekend to pick up the car”. Best part is that my service appointment was only for tire change that took friggin more than 6 hours. Maranello BMW must have REALLY REALLY SLOW WORKERS. No management in service department. Writing an email to Service manager right now about the whole situation, will change/update my review once I have the update. For now, MARANELLO BMW IS NOT FOR ME. More

David is realy good . He was help us for find the good deal . Thank u deal . Thank u More

Well organized, good communication, expert work, friendly staff. Best place for winter motorcycle storage. Good guys. Thanks Maranello! staff. Best place for winter motorcycle storage. Good guys. Thanks Maranello! More

well organized service and rental opportunity...to get well organized service and rental opportunity... to get best experince - rental car = test drive car - thats can move me to change my one to new... well organized service and rental opportunity... to get best experince - rental car = test drive car - thats can move me to change my one to new... my daughter told me, that Ford Explorer (rental) was nice ))) More

There is no shuttle bus, no parts and the customer is not notified of the arrival of the parts after a long time waiting for the parts. notified of the arrival of the parts after a long time waiting for the parts. More

I had a very good customer service and I love my car thanks so much. thanks so much. More

The guys at Motorrad were excellent, they met me at the front door and helped unload my bike from my trailer. Service was done on schedule and I was on my way in no time. They even loaded my bike on the t front door and helped unload my bike from my trailer. Service was done on schedule and I was on my way in no time. They even loaded my bike on the trailer. John the mechanic even took the time to explain what he did to the bike. Overall First Class! More

Lisa is amazing. She is always pleasant and willing to help whenever I go to the dealer. She’s always a pleasure to work with. Definitely would recommend Maranello BMW to anyone wanting to buy a BMW. help whenever I go to the dealer. She’s always a pleasure to work with. Definitely would recommend Maranello BMW to anyone wanting to buy a BMW. More

Service rep was very professional. Always kept me informed of the progress of my repairs, what the problem was and what had caused it. informed of the progress of my repairs, what the problem was and what had caused it. More

There is good service, great service, excellent service and something beyond all of them, and that is the type of service I get at Maranello. Their service team, mainly dealing with Lisa, are simply fantas and something beyond all of them, and that is the type of service I get at Maranello. Their service team, mainly dealing with Lisa, are simply fantastic. Super helpful, responsive and respectful. I feel supper confident leaving my car there and I trust Lisa and the service team. More