Maple Volkswagen

Poor Service received On May 12, 2018,l had the first appointment booked in time slot between 9:30-10 am with the sales lease manager, Frank Ferlisi for that date. I arrive On May 12, 2018,l had the first appointment booked in time slot between 9:30-10 am with the sales lease manager, Frank Ferlisi for that date. I arrived in the morning at the dealership at 9:40 am with my two young daughters, which I told the sales manger Frank Ferlisi on the phone, that I was bringing along with me on that Saturday morning, and that's why we both agreed to booked me for the first appointment. When entering the dealership, I told the reception that I was there to see, and have an appointment with Frank Ferlisi. She then pointed toward his desk, that he was with customers at the moment, to have a seat, which she will let them him know, that I was there for my appointment, and was waiting. Now it's approximate 11am, which now myself, and my kids growing impatient on waiting for him. So I go towards his desk to let him know that I'm leaving, and I see him standing there with the general manager just laughing away, with no more customers at his desk, while I'm waiting with my kids, which made me little more upset, as l have waited 1.5 hours, which then I pointed towards both of them showing my watch, and saying this is unacceptable, that I been force to wait so long,while you're there just laughing as a casual conversation that you can hear that wasn't work related issues, when you have customers waiting. And then the general manager, Jim Garofalo, approach me and asked if I was talking directly to him, which I explained to him,I've been waiting for an hour and a half with my kids for Frank, and l see him standing there talking, and laughing disregarding me waiting for him since 9:40am in the morning, now close to 11am, which then he told me to wait a moment, and he will get Frank to come and talk to me. Now Frank comes to talk to me which he states, that he was unaware that I was waiting for him all this time. That the reception didn't mention anything to him, which he's putting the blame on the reception. So I gave him a second chance, and sat down with him at his desk, with my two young daughter beside me, and we go through some numbers, and terms regarding a new vehicle lease, Which now my kids are asking if we can go eat, which now they're little stomachs are hungry, which now we're approaching the noon hour, which l said to them ok, which then Frank replies to my kids to have some cake, which is on the table next to him, seeing they were have a customer VIP event that day, which wasn't busy at all when I was there. Which then my kids replied no thank you, that they rather have something else to eat elsewhere. Which then Frank suggest for me, to see the lease finance management office for a credit approval before I take the kids for lunch, and tell my kids if they can wait 10 minutes, which we will be done, which now they're growing more impatient which I can't blame them, after being there for 2.5 hours now, which I told the Frank, that my kids come first, and that I would have to come back. He tells me while l'm walking out now, that he'll be there till 6pm, but if I don't come back that day, then the discount he offer for me, is off the table, and we would have to start this process over again with with another deal that might not be as good as the one on the table for that day. So it's bad enough that we almost waited all morning for him. Then he tells my kids to wait a little longer to go to eat, when they tell me that they're hungry, and that they would like to go eat somewhere else, and tries to push me to go get a credit approval before I take them for lunch, and then tells me his offer is only good until 6 PM, that if I didn't come back that day, that I would not get the same excellent discount that he offer, which after the way we were treated at the dealership, I didn't return, and I went to another dealership, which they gave me a better offer, and treated me, and my kids as a customer, with no pressure. I recommend who looking to purchase a vehicle, to go to a dealership that treats you as you're one of their family members, and appreciates you as a customer, instead of a dealership that's only looking to make a sale, shame on Maple VW, and Frank Ferlisi. More

Extremely pleased We travelled 4 hours to purchase a car from this dealership and we were extremely pleased. Iggy was our sales rep and he treated us like family. He wa We travelled 4 hours to purchase a car from this dealership and we were extremely pleased. Iggy was our sales rep and he treated us like family. He was helpful and took the time to explain everything to us in great detail. We highly recommend purchasing a car from this dealership from Iggy - you won’t be disappointed. Thank you for the espressos Iggy! More

awful experience Extremely disappointed with the lack of customer service and poor communication with the service dept and managers at Maple VW. Firstly, I've been try Extremely disappointed with the lack of customer service and poor communication with the service dept and managers at Maple VW. Firstly, I've been trying to make an appointment with the service dept regarding the tints on my windows that were completed from the dealership upon purchasing my 2015 Jetta. I was told that due to the fact that my vehicle is a "lease" that I need to deal directly with a manager named "Eli". Once I was able to get in touch with Eli, after several attempts made and voicemails left to call me back he has advised me to by the dealership and get my car assessed to ensure that it's "covered under warranty". I explained that it was starting to peel on it's own from the bottom of the window on the driver's side. I confirmed a date and time and told him I will see him then. Prior to this upon my arrival I said i was here to see Eli regarding my tints, and they had asked me to sit down and wait. 20 minutes went by and nobody had taken a look at my car yet, so I followed up and they then told me "Eli is not in today". I find it very strange that I was just sitting there assuming he was there. Regardless, the service manager Ryan was able to help and had taken a look to verify and confirm that it would be under warranty. I asked him if I could make an appointment ASAP as I would like to have this completed. He took down my information and advised me that when Eli returns he will contact me. (this was Monday). That same week (Friday, I contacted the dealership again to speak with Eli to confirm he got my information about my vehicle). he was totally clueless as he was the one to advise me to BRING in the vehicle to get assessed. He asked to call me back as he "had to look into it". I did not receive a call back, two weeks ago, I contacted the dealership again and asked to speak with Eli. he was not in, they took my information down and said he will call me back. Next day, no call back. The following day (3 DAYS later) I called again and spoke with Eli, again he was totally clueless about the situation, when I said "im calling regarding my tints, he thought I was another customer. I explained the situation again and then he said he had to look into my information yet again. He called me back last week and we spoke about a specific time and date for my vehicle to be brought in. He said his "outside tint people" will be coming in to complete the repair. My apt was booked for today: May 9 at 3:30 pm. I called the dealership this morning at 9:05 am to confirm the appointment was there and I was told by the receptionist that this apt I would have to speak directly with Eli. I specifically said I need a call back today, and if I don't pick up please leave a voicemail regarding the confirmation. She indicated he arrives at 10 am and will call me back ASAP. I have still not heard back from Maple VW regarding my appointment. I am quite disappointed to say the least, and nobody has called to even follow up or apologize. Basically, no appointment was booked, nobody called me back, and I still do not have a repair on my window. I can truly say this is now my second horrible encounter with this dealership and I cannot wait for my lease to be over. More

Just fanominal service Absolutely incredible service and very short wait times when bringing my GTI in for maintenance. My whole family is now a vw owner from maple volkswag Absolutely incredible service and very short wait times when bringing my GTI in for maintenance. My whole family is now a vw owner from maple volkswagen because of how happy we were with the process and the ongoing amazing support. More

111/10 Had a fantastic experience at Maple Volkswagen. I worked specifically with Danny the sales manager, and he was extremely open and transparent. They we Had a fantastic experience at Maple Volkswagen. I worked specifically with Danny the sales manager, and he was extremely open and transparent. They went above and beyond to make sure I got the best deal around, and even showed the nitpicky stuff some other dealers could use to take advantage of a customer. Joseph in Financial Services did not try to take advantage of me in anyway, and was very helpful in solidifying the final purchasing process. I wish all dealerships would work like this one. Still can't get over the fantastic deal I got on my new car. Thanks so much guys! More

Awesome Bennie was amazing to deal with. Great sales staff and Emil the manager was just as amazing. Would recommend maple vw to all. Thanks for a great exper Bennie was amazing to deal with. Great sales staff and Emil the manager was just as amazing. Would recommend maple vw to all. Thanks for a great experience guys. Looking forward to do more business with you in the future. More

Great sales team. I went to a few different dealerships before buying. No pressure style of sales is what I found to be the most pleasing about my experience. I bought I went to a few different dealerships before buying. No pressure style of sales is what I found to be the most pleasing about my experience. I bought a Golf R from them and was worried that they would not get the car on time. They delivered as promised. If your looking to buy a new car and not have to fight for a discount, Maple is the place. They did everything possible to make me happy. I was so impressed that I made it a point to talk to the owner and thank him for the great experience. Ask for Bennie, she won't let you down. More