Maclin Ford

Why did someone took our 2010 Ford Escape Manual? Every 3 months we have our Ford Escape brought to your shop for oil and filter change and every 6 months together with oil and filter change he also Every 3 months we have our Ford Escape brought to your shop for oil and filter change and every 6 months together with oil and filter change he also have the tire rotated. But last time our 2010 Escape Manual maybe used by your technicians and forget to put it back in the glove compartment I told him to make a complain but he is the shy type. So, I'm the one making the complaint now can you please send me a new 2010 service manual to replaced the one that was lost in your shop? My name is Eduardo de Guzman and my son's name is Marc Edward de Guzman. Thank you very much in advance. More

Vehicle was returned to me with a rattling noise . After crawling under the vehicle to inspect the source of the rattling noise I found that one of the bolts that holds the skid plate in place was lo . After crawling under the vehicle to inspect the source of the rattling noise I found that one of the bolts that holds the skid plate in place was loose (I ended up tightening the bolt myself). Why was the skid plate even removed in the first place? In addition I received a notice in the mail from FORD Canada (the same day) that there was an outstanding recall on this vehicle (regarding the brake mater cylinder). Why did the shop not check for outstanding recall notices for my truck when it was in the shop? So now I have to arrange for another visit to have the recall issue addressed and this takes up my valuable time...not impressed at all...thinking of taking the truck to another dealership that is closer to my home More

Quick professional and accomodating Al was easy to deal with and a real genuine person. He answered my questions and made me feel comfortable. I would recommend him to anyone, anytime. Al was easy to deal with and a real genuine person. He answered my questions and made me feel comfortable. I would recommend him to anyone, anytime. The truck i bought required a cleaning and a fix to the front bumper ...much to my surprise it was done within a day. Fast service!!! More

We had a check engine light come on our 2017 Escape When we arrived the service folks had a technician check it for us right away. They would have repaired it immediately but we had another appointment When we arrived the service folks had a technician check it for us right away. They would have repaired it immediately but we had another appointment but they offered a loaner and we declined. They said it would not be an issue so we brought it back the following day and the repair was done within an hour More

Focus st Traded in my vehicle for a 2016 focus st with maclin from a referral from a coworker. They were excellent to deal with and very accommodating for any Traded in my vehicle for a 2016 focus st with maclin from a referral from a coworker. They were excellent to deal with and very accommodating for any questions and requests I had More

Very good service on replacement of ball joint The service I received on the replacement of a ball joint for my 2003 Infiniti was very good. Dick provided me with a courtesy car and the price was The service I received on the replacement of a ball joint for my 2003 Infiniti was very good. Dick provided me with a courtesy car and the price was reasonable. More

Waiting for Call Back I called service Nov 17 and 18 to book for getting the recall 16S24 done. As of today I have not had anyone call me back. I explained I will be going I called service Nov 17 and 18 to book for getting the recall 16S24 done. As of today I have not had anyone call me back. I explained I will be going away soon and wanted this done before I leave in a couple of weeks. If not then it will be sometime March 2017. My usual service at Maclin has been very good in the past. More

ford Escape I resently traded in my 2014 ford focus to a new ford escape because of the constant problems i was having and Paul helped me find one that suited my I resently traded in my 2014 ford focus to a new ford escape because of the constant problems i was having and Paul helped me find one that suited my needs and budget. Sam in the financial dept helped as well and when i picked up Chris went over the whole car with me. I received great service and so far i am happy with my new car. More

recall service I have all my service done at Maclin and have never experienced a problem. ALways the best of service. THe staff are always polite and helpful. I have all my service done at Maclin and have never experienced a problem. ALways the best of service. THe staff are always polite and helpful. More

Service The was only one service rep on at the time I brought my vehicle in. That caused a considerable wait. Please note that the service rep on was doing The was only one service rep on at the time I brought my vehicle in. That caused a considerable wait. Please note that the service rep on was doing an excellent job More