Maclin Ford

Everything is excellent Can't explain about them, Just visit them and get an awesome experience. They were totally helped me up to trade my old escape 13 to explorer 17. Can't explain about them, Just visit them and get an awesome experience. They were totally helped me up to trade my old escape 13 to explorer 17. More

Great service and timely responses Justin and his team run a wonderful dealership. After some quality and service issues with my recent purchase, Justin got involved to right the wrongs Justin and his team run a wonderful dealership. After some quality and service issues with my recent purchase, Justin got involved to right the wrongs with me and left me feeling much more satisfied about a brand new purchase than before. He gave me his time and attention to review my concerns and make everything run smoothly again. He was courteous and the Finance team at Maclin is one of the smoothest sailing ships - Stephen and Candace were amazing and so efficient. Thank you to Mark as well for his knowledge and attentiveness during the pre-sales process and post sales follow up. He went above and beyond to ensure quality and a smoother round 2 for me. Thanks to Mario, Sam, Jean and Lloyd in Service! A big thanks to Sandy for coordinating the team' on the quality side of things. Everyone came together and my second buying experience was wonderful. Thank you, Justin and the entire Maclin team! More

Good experience. We where treated very nice. Our sales person Neil Olson was very helpful as was Justin Chang. We bought our second vehicle at Maclin Ford that should We where treated very nice. Our sales person Neil Olson was very helpful as was Justin Chang. We bought our second vehicle at Maclin Ford that should tell the story. More

Great Experience Jason was my sales advisor and he went above and beyond my expectations. I really dislike going to dealerships, I find them overwhelming and people ar Jason was my sales advisor and he went above and beyond my expectations. I really dislike going to dealerships, I find them overwhelming and people are always trying to up-sell. Jason and the team made my experience easy and assuring. More

They listened, are trained and courteous. Thanks From the GM (Justin) sales advisor (Chris) Finance Office (Candace)... they found me a selection of F-150's i picked one (quickly) we made a deal From the GM (Justin) sales advisor (Chris) Finance Office (Candace)... they found me a selection of F-150's i picked one (quickly) we made a deal (simple, honest) Finance office was kind, trained and honest Truck is better than expected... and my wife is happy! What more can I ask? More

A Good Experience I was apprehensive about going to a large dealership for the first time, but I thought Maclin has been in business for a hundred years so they must be I was apprehensive about going to a large dealership for the first time, but I thought Maclin has been in business for a hundred years so they must be doing something right. And, I was correct...the salesman, Graham Mitran, was professional, and spent about 2 hours making sure I knew many of the details of my (now) 2014 Escape. And, Austin helped in the process.....Thanks....your car has a happy home and owner in Canmore!! More

Very good servive Very friendly atmosphere and easy to get along with the staff. I had good experience dealing with mel and the business Magee Stephen was very friendly Very friendly atmosphere and easy to get along with the staff. I had good experience dealing with mel and the business Magee Stephen was very friendly. Keep it up More

Going the extra mile for repeat and new customers! Thank you Steve Sirr for another great customer service experience. Always a pleasure to work with you when adding a truck to the the fleet! Thank you Steve Sirr for another great customer service experience. Always a pleasure to work with you when adding a truck to the the fleet! More

poor service Purchased my escape in Oct,2015 Service was exceptional for the first few times. It has deteriorated in the last year since their major staff turnover Purchased my escape in Oct,2015 Service was exceptional for the first few times. It has deteriorated in the last year since their major staff turnover. Yesterday I took my vehicle in for a problem with the AC. It is an intermittent problem. Because it is intermittent problem they would charge a $500 diagnostic fee, if they did not find the problem. The service rep checked the controls in the vehicle, everything fine and working properly. The service rep advised me to pick up the car as their technician would probably do the same. Therefor to save myself the $500. This I did. Afterwards I found on a ford tech site, what the problem was and how to fix it. I called back to Maclin advising them of this. The service rep was adamant that he must follow "protocol" and therefore the diagnostic fee would stand. He would not even consider looking at the info I found ! Today I took the vehicle to another Ford dealership. They looked at the info and immediately checked their info on the ford tech website. They will be repairing it !! Service Rep was extremely helpful and friendly. They checked to see if they had the parts necessary (which they do) I have the extended service plan and an extended warranty. Purchased thru Maclin. Which is another issue. Twice I've had to prove that I had the extended warranty and/or the extended service package. Not a big problem, but why should I have to prove this as it was purchased at Maclin. You would think that the service dept. would have this info as it was bought there. The diagnostic fee at the other dealership is $149 (which they waived) Maclin ford has lost a loyal customer! I will never darken their doorstep again! But then again they probably don't care. More

Never called didn't even fix Got towed to this dealership and he still hasn't returned my call. Got told what the issue was and blamed the ford dealership I got my maintenance don Got towed to this dealership and he still hasn't returned my call. Got told what the issue was and blamed the ford dealership I got my maintenance done at. Replaced a part and it wasn't even fixed. More