Maclin Ford

Excellent customer service! We bought a Ford Escape from Maclin Ford in November 2017. I had been looking online for a car with low mileage, at a good price and a with a few “ext We bought a Ford Escape from Maclin Ford in November 2017. I had been looking online for a car with low mileage, at a good price and a with a few “extras” included like backup camera. I contacted Maclin Ford one evening and Mel Berndt was in touch with me by phone within 10 minutes. I had seen a car that I liked and wanted to have a look at it, so I scheduled an appointment for the next day. Mel was so professional and did not pressure us at all. We ended up buying that vehicle that day and all the details were handled quickly and effortlessly. I have never found purchasing a vehicle so easy and stress free! Thank you Mel and Stephen for such great service. Carol Van Iderstine and Hugh Rhyasen More

Finance department a mess Bought a used truck here. Salesman Bill was excellent as was the used car Manager. Our problems came with the finance department. Our contract had acc Bought a used truck here. Salesman Bill was excellent as was the used car Manager. Our problems came with the finance department. Our contract had accidentally set at 72 months not 60, and a lot of additional optional costs were added with our approval. Trying to get a hold of them was a complete nightmare. They would not return emails or phone messages or return emails on days they were suppose to. The General Manager Justin got involved but he wasn’t that great to deal with either. It two weeks before anyone let us know what was going on or before we had the NEW finance manger finally fix it for us. I recently had all Maclin decals removed off the truck and have told everyone I know not to purchase a new or used vehicle there. My wife and our family and friends are actively spreading the word too. I would strongly recommend looking over your contracts again. More

Kind informative and efficient. Very efficient service quick from purchase agreed to picking up new vehicle. Great explanation of how the vehicle worked and assured that if we had a Very efficient service quick from purchase agreed to picking up new vehicle. Great explanation of how the vehicle worked and assured that if we had a priblem then we could call and get help. More

Salesman sold vehicle after I had a appmt to view vehicle. I had contacted a salesman looking for a used Ford 150 and he said e would keep an eye out. A couple of weeks later he honed and told me he had the sp I had contacted a salesman looking for a used Ford 150 and he said e would keep an eye out. A couple of weeks later he honed and told me he had the specific truck I was looking for. We agreed for me to view the truck the next morning but next morning he phoned and said truck was being cleaned or something and that I could view it the next day at 11:30 am. At 11:15 the next day he phoned and told me that he had just sold the truck. I thought that was a very un-professional thing to do as we had already made the time for me view and possibly buy the truck, but I guess he just wanted to sell the truck to the first person to walk thru the door. When I talked to him after he had sold the truck he was just trying to brush me off and hoped that I would go away, again very un-professional. I hope all of Maclin's salespeople are not the same. In future I will not re-visit this dealership or recommend to anyone. I buy a car about every three years and my friends and family buy card on a regular basis, I not be recommending them to Maclin. I did buy the truck I was looking for in Edmonton and saved about $4000 for same vehicle he was trying to sell me. More

Great experience! I recently leased an Escape from Maclin and had an overall fantastic experience! Mark Duffin and Stephen Cheung both went above and beyond for me. I w I recently leased an Escape from Maclin and had an overall fantastic experience! Mark Duffin and Stephen Cheung both went above and beyond for me. I would highly recommend this dealership to anyone seeking a Ford. Thank you Maclin! More

Great team and fantastic service!! Just leased my third vehicle from these Folks. Very impressed with Tammy, Mike, Kris, Mark, Sandy and the entire team's down to earth service!! Thank Just leased my third vehicle from these Folks. Very impressed with Tammy, Mike, Kris, Mark, Sandy and the entire team's down to earth service!! Thank you!! More

Brand New Truck I brought in my 2011 F150 for some maintenance that needed to be done and which would be costly in the end. Since I could only afford some of the repa I brought in my 2011 F150 for some maintenance that needed to be done and which would be costly in the end. Since I could only afford some of the repairs the sales rep worked a deal with me to buy my truck pay off the existing loan on the truck and take a huge chunk of cash and other insentives on a new one. Great deal and great price. More

Sold me a hail damage truck without discloser So here is a story that really needs to be shared. The truck I just bought from maclin ford has hail damage. It wasn't noticeable when I test drove it So here is a story that really needs to be shared. The truck I just bought from maclin ford has hail damage. It wasn't noticeable when I test drove it nor when I picked it up on delivery because it was dirty. They went to wash it when I picked it up but apparently the car wash was broken. Fitting right. After weeks of trying to speak to darrel the sales manager I finally got a hold of him today and he basically told me I was stuck with the truck. I'm a single dad and every penny I earn is accounted for. This truck was a big deal for me. And now I'm stuck with a hail damage vehicle not worth anywhere what I paid. I know it's buyer beware and I should have had a closer look. But the fact that maclin ford calgary isn't willing to do ANYTHING makes me sick to my stomach. More

Changing my brakes I came in and had some concerns about my brakes. Julia was so helpful and so sweet. She recommended for me to get my brakes changed and I did that. M I came in and had some concerns about my brakes. Julia was so helpful and so sweet. She recommended for me to get my brakes changed and I did that. My car runs so much better and there are no more sounds while I drive. Thank you so much for looking after me julia and making me feel safer. More

Excellent service I had a very pleasant experience purchasing my new Ford vehicle at Maclin Ford. The sale person Mark Duffin was very friendly and helpful. His experti I had a very pleasant experience purchasing my new Ford vehicle at Maclin Ford. The sale person Mark Duffin was very friendly and helpful. His expertise and knowledge made all the aspects of purchase easy. I would highly recommend him. Jarka Dolemo More