Maclin Ford

*Looks like Maclin Ford got my google review shadow deleted* My husband and I were searching for a pre-owned vehicle to upgrade our family suv. We found one that met our criteria and was within our bud deleted* My husband and I were searching for a pre-owned vehicle to upgrade our family suv. We found one that met our criteria and was within our budget online. We decided to make the trek down to Maclin Ford in the evening to check it out. Shin, a newer salesman came to greet us and we made the typical small talk. Since we knew what we were there for, he pulled the vehicle up on his monitor and the price matched what we saw online. He pulled the car out and took it for a test drive.  We wanted to come back during the day so we kept in contact with Shin via email/text/phone. We had a bunch of questions to be answered to which Shin was very helpful so we booked an appointment to return over the weekend.  When we showed up, Shin was happy to show us the car but since we viewed it at night we failed to notice that it was pretty scuffed up so he had similar car as a backup to show. We wanted to ensure it was within our price range so we asked while we were checking out the cars and he said "ya, the option is only $100 more". I was a bit skeptical so before we did anything I asked to go over the paper work and details. He pulled the vehicles up on his monitor side by side and we noticed that the price had increased about $3k (btw this car has been on the lot for over 2.5 months and apparently APPRECIATED the night before we came into formalize the deal) We pointed out the price increase, and luckily I had a screenshot of the price we initially viewed - Shin mentioned that since we have that, they will likely honor the price but he would have to speak to a manager. Then comes in a 'manager', Lucas. Not only did he comment on my husband's posture but he repeatedly engaged in unsuccessful but persistent juvenile attempts at dominance behavior.  He pretty much admitted to bait and switching practices. Lucas told us somewhat sheepishly, that they deliberately post lower prices in hopes of attracting customers who want to finance, however NONE of this was mentioned online or in person that the price was specifically for financing, this made me extremely upset to the point I cried as I thought this was deeply unethical. From my understanding, as an AMVIC licensed dealership, the price advertised plus GST is the law and per the Alberta Consumer Protection Law.....what he did falls under unfair practices. He continued to attempt to justify their approach to us and ultimately after that was unsuccessful, apologized then apparently spoke with his GM to see if they would accept what we wanted. After we left, we knew we didn't want to give our business to them and will happily take our business elsewhere. Furthermore, as of the time of this posting, the price has mysteriously *reduced*!!!!! I'm writing this review to help other potential buyers not waste their time with this dishonorable dealership like we did. Maclin Ford, you truly wasted our time and I would highly highly NOT recommend you as a dealership. More

This sales manager was not willing to negotiate the price of a used truck, literally slapped the full asking price on the desk and said that was it, take it or leave it. We were a little shocked driving home of a used truck, literally slapped the full asking price on the desk and said that was it, take it or leave it. We were a little shocked driving home wondering what the heck just happened. As it turned out, we went else and got a way better truck at a way better price. I will take city transit if needed before I would ever come back here! More

Adrien Deng helped me with the purchase and he was very good as he explained and showed me the benefits of the Chevrolet Equinox. good as he explained and showed me the benefits of the Chevrolet Equinox. More

Took a friend of mine here over a week regarding an issue with her vehicle. Service and treatment ended with her buying a brand new car. Keirin (spell) impressed her so much she felt comfortable and not pr with her vehicle. Service and treatment ended with her buying a brand new car. Keirin (spell) impressed her so much she felt comfortable and not pressured. I personally found the staff very friendly and helpful, engaging in general conversation not at all just come in and buy. More

Horrible experience. We arranged to buy a new vehicle here at a sale price. The car was to be delivered from another dealership and we were going to come in and sign the We arranged to buy a new vehicle here at a sale price. The car was to be delivered from another dealership and we were going to come in and sign the final paperwork and pick up the car when it arrived. This would give us time to get a bank draft for a downpayment and get our insurance switched. We had read that there was a recall issue on this model of vehicle, and when we asked if the recall would affect the purchase of the vehicle, Sarbdeep Singh a sales manager at Machlin Ford, assured us it would not and encouraged us to finilize our paperwork. On the day we were supposed to come in, I sold my existing vehicle privately. Then David Vieira, another manager called us and said they couldn’t sell us the car we’d arranged to purchase because of the recall. He couldn’t sell us any of the 2024s. Instead, he said “I can get you a screaming deal on a 2025 though.“ The 2025 models are $20,000 higher in cost. This dealership baits and switches. They do not honour sales arrangements. We stood in the showroom—at the appointed time when we had scheduled our car pick up—for nearly 20 minutes while all the staff ghosted us before finally getting out deposit back. What a disgraceful, dishonest sham of a business. Avoid at all costs. More

I had a terrible experience with Maclin Ford in Calgary, and I’d strongly advise anyone considering this dealership to think twice. Their website listed an attractive price for a truck, so I reached out to and I’d strongly advise anyone considering this dealership to think twice. Their website listed an attractive price for a truck, so I reached out to inquire about availability. The salesman assured me the truck was available and promised a great trade-in value for my current vehicle. We spent a day and a half negotiating details, only for a sales manager to leave me a voicemail out of nowhere saying the deal wasn’t available. Suddenly, it was a “fleet price” not mentioned anywhere on the website, and any other option was significantly more expensive. No trade-in appraisal was ever provided despite the back-and-forth. When I pushed back, a senior sales manager called and fed me an absurd excuse: Ford Canada “auto-populates” their website, and they have no control over the pricing displayed. That’s ridiculous—why would Ford Canada single out their dealership for this? It’s clear this was a bait-and-switch tactic to lure me in. The entire process was a waste of time, unprofessional, and dishonest. If you’re looking for a transparent car-buying experience, steer clear of Maclin Ford. This shady dealership’s practices are a red flag, and I wouldn’t trust them with my business again. More

This dealership was not willing to negotiate the price of a 2012 Subaru Outback 2012 today. . I was shocked. The salesman let me walk without even trying. Never again at this place. a 2012 Subaru Outback 2012 today. . I was shocked. The salesman let me walk without even trying. Never again at this place. More

WORST dealership. ... I made a deal and pay deposit...for financing they checked my credit and it was approved. After that guy name paul told me there is warranty work ... I made a deal and pay deposit...for financing they checked my credit and it was approved. After that guy name paul told me there is warranty work pending on car and it will take 2 weeks to get it fixed which was not even mentioned before getting my deposit and credit check. I preferred to wait because they put hit on my credit. They did the worst thing i have ever seen in my life.... they put the same car online for $3000 more. I made a call and talk to the guy about it and he said don't worry its your and you are at first priority untill you don't wanna buy it... iafter 2 weeks finance manager just call me and told me that car has been already sold... i waited for 2 weeks and hit on my credit and 1000 deposit is nothing for them.. I don't recommend anyone to buy car from this dealership. Don't waste your time here these guys are not there for good business.. More

Big hassle with no compensation. -When we were asked to come pick up our truck at 5, we waited 30min (60 total), argued with finance about our down payment because they said we coul -When we were asked to come pick up our truck at 5, we waited 30min (60 total), argued with finance about our down payment because they said we could put down as much as we want, but then wouldn't let us, wouldn't put both spouses names on the truck, and the truck wasn't ready. Had to wait for manager. -Came back later in the week when they told us to but they had lost a key and couldn't find the inspection/service record. Had to wait around for manager. (We paid cash to avoid dealing with finance and they still wouldn't put both names on the truck) -Hassle transferring plates because registration was in both names but truck wasn't. Because it took so long to receive the truck it went right up to the 14 days. -Called 10 days later to pick up the key, had to wait for manager to say they still couldn't find it. -Gave them 3 more days to find the key but they couldn't find it and asked us to come in to get a replacement. -When asked about compensation they said we're lucky they're giving us a key because there was probably only one, even though we saw both keys. Super annoying and a waste of hours and hours of our time. Avoid this place if you can. More

Horrible and highly unprofessional experience. After test driving a truck, the sales manager said he would work with us on making a deal. The ‘working with us’ eventually ended up with him giving After test driving a truck, the sales manager said he would work with us on making a deal. The ‘working with us’ eventually ended up with him giving us his word and SHAKING OUR HANDS on a deal at the very end of the day. When leaving to draw up the paperwork, he apparently gets a phone call from the owner of Maclin Ford telling him the deal of discounting $279 he promised to us is not approved and the sale of the vehicle can not go through. My husband and I walked away on principle. Maclin Ford for should be ashamed of their conduct and poor customer service. I will never be returning to this location, and I will be spreading the word as much as possible to avoid Maclin Ford. Please also note that we were never given the opportunity to speak directly with senior management. More