Maclin Ford

Big hassle with no compensation. -When we were asked to come pick up our truck at 5, we waited 30min (60 total), argued with finance about our down payment because they said we coul -When we were asked to come pick up our truck at 5, we waited 30min (60 total), argued with finance about our down payment because they said we could put down as much as we want, but then wouldn't let us, wouldn't put both spouses names on the truck, and the truck wasn't ready. Had to wait for manager. -Came back later in the week when they told us to but they had lost a key and couldn't find the inspection/service record. Had to wait around for manager. (We paid cash to avoid dealing with finance and they still wouldn't put both names on the truck) -Hassle transferring plates because registration was in both names but truck wasn't. Because it took so long to receive the truck it went right up to the 14 days. -Called 10 days later to pick up the key, had to wait for manager to say they still couldn't find it. -Gave them 3 more days to find the key but they couldn't find it and asked us to come in to get a replacement. -When asked about compensation they said we're lucky they're giving us a key because there was probably only one, even though we saw both keys. Super annoying and a waste of hours and hours of our time. Avoid this place if you can. More

Horrible and highly unprofessional experience. After test driving a truck, the sales manager said he would work with us on making a deal. The ‘working with us’ eventually ended up with him giving After test driving a truck, the sales manager said he would work with us on making a deal. The ‘working with us’ eventually ended up with him giving us his word and SHAKING OUR HANDS on a deal at the very end of the day. When leaving to draw up the paperwork, he apparently gets a phone call from the owner of Maclin Ford telling him the deal of discounting $279 he promised to us is not approved and the sale of the vehicle can not go through. My husband and I walked away on principle. Maclin Ford for should be ashamed of their conduct and poor customer service. I will never be returning to this location, and I will be spreading the word as much as possible to avoid Maclin Ford. Please also note that we were never given the opportunity to speak directly with senior management. More

Bought a second hand Chrysler vehicle back from you in January. have put 6,000 km on and the transmission is shot. Lubrico won't cover barely any of this. Should have just gone next door to Chrysler. What January. have put 6,000 km on and the transmission is shot. Lubrico won't cover barely any of this. Should have just gone next door to Chrysler. What a joke. You can at least return my phone calls More

This dealership is wonderful while you are still buying your vehicle. In fact our salesman went above and beyond for us. But and this one is big, when there is a problem they are difficult to deal. We h your vehicle. In fact our salesman went above and beyond for us. But and this one is big, when there is a problem they are difficult to deal. We had a major safety issue with our 3 month old vehicle with 4,400 km having an exploding sunroof that shattered into large jagged shards that rained down into the vehicle. The dealer was evasive at every level and would accept no responsibility and offered no help or support. We no longer feel safe in our vehicle. More

Once the company has accessed your money, the emails stop and the customer care ends. Disclosure when selling a vehicle that is used is a must.. I purchased a used vehicle with 60k on it, had many issues an and the customer care ends. Disclosure when selling a vehicle that is used is a must.. I purchased a used vehicle with 60k on it, had many issues and they smply do not care, i though I would get great service going to a Ford Dealership, I was wrong. I have a car now with repairs needed that were never done when the sale was complete. Noone returns phone calls or emails whe you have legitimate concerns. STAY AWAY FROM THIS HORRIBLE COMPANY CALGARY More

I was delighted with the assistance and service I received from Ryan Vescarelli. I purchased a 2022 vehicle this week and it is excellent. It lives up to all the descriptions Ryan gave me. I recom received from Ryan Vescarelli. I purchased a 2022 vehicle this week and it is excellent. It lives up to all the descriptions Ryan gave me. I recommend Ryan and this dealership to friends and family wholeheartedly. More

They do not care about customer satisfaction at all! I bought used from another province vehicle had lot rock chips, scratches, and missing parts and set us up with false promises and just ignore i I bought used from another province vehicle had lot rock chips, scratches, and missing parts and set us up with false promises and just ignore it once u paid everything Sales jasb Manager Dave More

Thank you for listening to my concern mr Aaron buck. I really appreciate it. Thanks I really appreciate it. Thanks More

In the 45 years I have being buying cars and trucks this is one of the very few that are very professional and friendly our purchase wasn’t as big as some but they treated us as if we had bought 200,000 dol is one of the very few that are very professional and friendly our purchase wasn’t as big as some but they treated us as if we had bought 200,000 dollar vehicle Stephen our salesman was great but dave the manager was awesome in being able to pull this deal together Thank you so much to the ford team. So if want to buy a 3100 dollar or a 100,000 vehicle you will get the best people to work with. Thanks Marvin More

Service department is horrible. Seems like they are having trouble keeping staff because I’ve been many times and it’s different people all the time. New service manager, new custom Seems like they are having trouble keeping staff because I’ve been many times and it’s different people all the time. New service manager, new customer service manager, different service advisors, different GM, you name it. Having the same issue time and time again to no resolve. Brought the car in for a recall issue and found out they damaged the paint, of course they didn’t tell me about it. Overall poor service. And also agree, they try to upsell on things that don’t need to be done. Find yourself a trusted mechanic because I cannot recommend this place at all. The only decent thing about this place is the shuttle driver. Nice guy and always on time. More