MINI Vaughan West

Incredibly bad experience. How they treat customers before and after the sale is utterly shocking. After only a few months, I’ve had to trade my new car in elsewhere at signifi How they treat customers before and after the sale is utterly shocking. After only a few months, I’ve had to trade my new car in elsewhere at significant expense to myself, because Mini Vaughan is dangerously dishonest. I was sold a Certified Pre-Owned Mini, and in just over 5k kms I was notified I needed to replace my front brakes. The service desk told me Mini brake pads are good for up to 60,000 depending on driving…. Evidently, Mini Vaughan sold me a “Certified Pre-owned” with basically no brakes left. I asked how this could have happened, and no one at the dealership wanted to deal with it or explain how the car was sold to me in that condition. No one wanted to answer, or state the obvious, which is either the brakes weren’t checked prior to sale, or they were, and they chose to ignore it. The service desk claimed the manager offered me a measly discount on the brake job I required as “best we can do”, the manager wouldn’t even come out to talk to me. IF THEY ARE WILLING TO OVERLOOK BRAKES, what else have they overlooked in this dubious certification process. So I had to go elsewhere and find another car I would feel safe driving with my family, from a dealership that I could actually trust. GO ANYWHERE ELSE! More

I don’t agree with reviewing in this way. It’s misleading and far too subjective. It’s misleading and far too subjective. More

Joseph Lee Is the primary reason on why I give this dealership a perfect score! Joseph is a well-rounded, professional - All while being extremely informative, communicative, and very personable. I ha dealership a perfect score! Joseph is a well-rounded, professional - All while being extremely informative, communicative, and very personable. I have visited many dealerships both Mini and external companies and I can confidently say that Joseph is by far the best car sales representative that I’ve dealt with. More

Amazing dealership very helpful and ready to help with all issues this dealer has a great team if you have a mini or bmw this is the place to go all issues this dealer has a great team if you have a mini or bmw this is the place to go More

Excellent service and friendly staff. Ferdinand was knowledgeable and helpful. He certainly is a gem to MINI. Ferdinand was knowledgeable and helpful. He certainly is a gem to MINI. More

Great service! Ferdinand helped arrange for a rental since my car would be in overnight. Very convenient. He’s Friendly and kept me updated on the status so I coul Ferdinand helped arrange for a rental since my car would be in overnight. Very convenient. He’s Friendly and kept me updated on the status so I could plan around the service call and my work schedule More

I contacted three mini dealers looking to purchase winter tires. Ferdinand was the only person to respond. He's a professional and has an excellent customer care ethic. Thank you - Ferdinand. I will winter tires. Ferdinand was the only person to respond. He's a professional and has an excellent customer care ethic. Thank you - Ferdinand. I will add that employees at this MINI location smiled, said good morning and I had the opportunity to watch a considerate and helpful sales conversation while waiting. The wait time was long and the customer area was MINI but had everything I needed to keep me comfortable. More

Service dept appt was on time as scheduled. Coffee provided in the customer waiting area. Coffee provided in the customer waiting area. More

Good service and done in a timely manner however, it seems like I’m always told I need way more services than what I actually bring the car in for. The service advisor is great though! seems like I’m always told I need way more services than what I actually bring the car in for. The service advisor is great though! More

Had excellent customer experience. Started with Mickey and then Joseph Lee. Joseph was kind enough to pick me up at the 407 bus terminal. Started with Mickey and then Joseph Lee. Joseph was kind enough to pick me up at the 407 bus terminal. More