MINI Toronto

Wouldn't consider taking Sheldon anywhere else. My experience with the service department at Mini was simply flawless I honestly cannot think of a way to improve upon it short of being able to book My experience with the service department at Mini was simply flawless I honestly cannot think of a way to improve upon it short of being able to book the appointment online perhaps. There was a slight issue with the car I borrowed and the service representative Tyler Dale (I believe) was so lovely about it. While I was disappointed that my car which is less than a year old had an issue that required a part being replaced, that was certainly no fault of the service department. And in fact, the service department was so wonderful to deal with that I believe it makes up for the car having an issue. I cannot say enough good things about Mr. Dale, and every other member of the service team. When I dropped off my Mini, named Sheldon Mr. Dale let me know what the issues sounded like, what the timeline would be and told me he would call to keep me updated. To my surprise I got a call later that day updating me and providing me with what turned out to be a very accurate timeline. I felt like I was kept updated and informed the entire time Sheldon was under the service department's care. The health system in Ontario could take a lesson from Mini Downtown's Service Department on how to keep an nervous "parent" calm and informed of the care being provided. After my interactions with Mr. Dale and the other members of the service department I cannot imagine taking my mini to be cared for anywhere else. More

Amazing Service and Great Location A special thanks to Mario Alpopii (manager), Aaron Syphus and Tyler Dale for the service and professionalism provided today. Mini Downtown and especia A special thanks to Mario Alpopii (manager), Aaron Syphus and Tyler Dale for the service and professionalism provided today. Mini Downtown and especially Mario, Aaron and Tyler have been amazing to work with. This location also has an upstairs section which has a very comfortable setup (couches, table and chair and large windows) to work at while you're waiting for your service to be completed. I highly recommend Mini Downtown. More

Never again! Lots of serious issues with the service dept. 1) Took my Cooper S as I was hearing noises coming from the wheels. Did online search, seemed that t Lots of serious issues with the service dept. 1) Took my Cooper S as I was hearing noises coming from the wheels. Did online search, seemed that the issue was with the bearings. Service called me up saying it was the brake calipers seizing, which was strange since I didn't have any issues with the brakes. So they replaced the rear calipers, noises still happening. Then they said the hand brake cable was seizing. Replaced and still noises. Then they finally said yes, it is probably the bearings. Fixed, and the noises were gone. Still, of course they charged me for everything. 2) Forgot that I vowed to never go to this dealer again, took it in for 55 pt inspection as there was a special for $40. When I picked up the car, noticed that the driver side was all wet. Apparently the sunroof drainage has been dislocated. Even though I never had issue with it before, of course it had nothing to do with the inspection they just did. They wanted to charge me $460 to fix it. Finally remembered, never EVER go to this dealer... More

$270.00 dollars later for nothing. I was billed 270 dollars and told they would not safety my Mini because the passenger airbag indicator was on. They would require approx another 160 d I was billed 270 dollars and told they would not safety my Mini because the passenger airbag indicator was on. They would require approx another 160 dollars to "diagnose" the indicator and no idea how much more to actually repair the little red light. It's a known issue with most early year Minis. The indicator does not affect the airbag deployment as my first mini was in a crash with the same red light on, and the bags deployed perfectly. With that said, I avoid Downtown Mini as I would a plague and suggest everyone else does unless you have more money that brains. More

Buying a Mini We’ve owned numerous high end vehicles and find our MINI experience to be one of the best. Our sales consultant, Samantha was really a pleasure to wor We’ve owned numerous high end vehicles and find our MINI experience to be one of the best. Our sales consultant, Samantha was really a pleasure to work with. She made us feel comfortable, helped us purchase exactly what we wanted, didn’t use pressure tactics, and was straight to the point with pricing. We never lost the excitement of purchasing a MINI through the sales process, and the service has been great as well. If you’re looking for a fantastic sales person who works to make the client happy before, during and after the purchase, I definitely recommend Sam and MINI Downtown. It was so easy! More

Avoid Buying a Mini If you Value Your Sanity 2011 Countryman was a pain to own. Battery drained every three days if not driven. Fun when working but otherwise I had to boost this thing constant 2011 Countryman was a pain to own. Battery drained every three days if not driven. Fun when working but otherwise I had to boost this thing constantly. Came to hate it and resent the indifferent service people at this location, no Saturday service, though this might be the only day I have available to come in for an evaluation or some help. The staff at this location seem young and arrogant, like they don't really respect their clients. Manager always takes responsibility for cultures like this. Please, think very carefully before buying a Mini, understand what you are getting into, and that once the warranty expires, you may find your relationship with the dealership changes significantly. They prefer warranty work, so you may feel a bit abandoned once it expires. More

Rude and arrogant manager and sales guy I had very unpleasent experience at mini downtown It was for the test driving one of minis Manager bad Sales person bad Both names are Charels Two I had very unpleasent experience at mini downtown It was for the test driving one of minis Manager bad Sales person bad Both names are Charels Two Charels gave me such a bad impression of BMW Mini Lack of common decency not friendly at all I almost became to hate mini itsyelf :( what a day! I am going to another dealership next week because i am buying one for sure this year. More

These guys are terrible Parts department only open on weekdays from 9-5 so they can force a service app't. No respect for customers' time- if I'm going on a road trip and nee Parts department only open on weekdays from 9-5 so they can force a service app't. No respect for customers' time- if I'm going on a road trip and need new wipers I should be able to buy them over the counter without the hassle of having to go to work late, so I just drove to Budd's in Oakville- open Saturdays, no BS. As for the service department at Downtown Mini, its also bad. These guys aren't mechanics, they're sales people. Every routine visit involved an attempt to upsell me $500 worth of "necessary" services, even when I had less than 10k on the vehicle. When I asked questions, they would scramble to look up the manual for answers, so its not like they know what they are talking about. They screwed up warranty service on my sunroof so many times I just gave up- event though I wasn't paying for it, I was sick of having to take the car back. I want to bring my car to a mechanic who is passionate about looking under the hood and making sure my car is in optimal condition, not suggesting routine services 5 thousand kms before they are due. One final dig- useless receptionists in person and by phone. I love my Mini, but when its time to replace, I will gladly buy from an out of town dealer. Manager called me at home to address my complaint and totally lost his temper, if he hadn't mentioned his new baby, I would have done everything possible to make sure he lost his job. More

Best service department anywhere! I have dealt with many dealerships in my decades of owning cars. This is the FIRST one that makes me feel valued, attends to every detail, explains th I have dealt with many dealerships in my decades of owning cars. This is the FIRST one that makes me feel valued, attends to every detail, explains thoroughly what needs to be done, and adds extras like washing my car and driving me home. Their culture of customer service is all-pervasive, from the salesman who was patient with my changing requests to the mechanics to the front line and especially the service reps. It might be cheaper to go to a local mechanic but these guys know my car and know me, and I trust them. I plan to keep this Mini for a long time - then buy another one from this dealership. More

Never ever again NEVER For the first 3 yrs my car was fine. Under warranty so minimal work from mini technicians was done. Warranty over - my engine had to be replaced. Seri For the first 3 yrs my car was fine. Under warranty so minimal work from mini technicians was done. Warranty over - my engine had to be replaced. Seriously mini service technicians??? I have spent 7000 on repairs so far. My car is at 77 000km. NEVER EVER AGAIN! Horrible service, dishonest staff, dishonest technicians...Worst customer service ever!!! Even when my car broke down, they said nothing was wrong with it. REALLY? NOTHING? I will never buy from a BMW/Mini dealership again. More