MINI Ottawa East

These people are con artists. Complained of warranties that are very expensive and not properly explained. Financial manager made me believe that my issues are addressed. Be cauti Complained of warranties that are very expensive and not properly explained. Financial manager made me believe that my issues are addressed. Be cautious. Go find another dealership. More

Amazing customer service, honest, direct, efficient and keen eye to detail for service department work. keen eye to detail for service department work. More

Knowledgeable and friendly staff to answer all of my questions. Their approach left me at ease when making my purchasing decision questions. Their approach left me at ease when making my purchasing decision More

Great service from the salesperson. He was the first salesperson to call us back when a pre owned mini in our price range became available. He was the first salesperson to call us back when a pre owned mini in our price range became available. More

#1 Mini dealership in Ottawa because it is the only one. Every mini dealer webpage I visited (16 Mar 22) had the same landing page where freight/PDI and other admin fees were listed (West Vaughan, Montreal Every mini dealer webpage I visited (16 Mar 22) had the same landing page where freight/PDI and other admin fees were listed (West Vaughan, Montreal, Toronto, Vancouver). This information is not provided by Ottawa MINI. Ottawa MINI also added a MINI anti-theft charge of $460 which the sales manager said was mandatory, even though I stated I didn’t want it. Salesman provided misleading information about what options were available on base model (automatic doesn’t cost extra, all mini come with sunroof - must actually get premier package to get these $5700). Use this dealership with extreme caution. More

I was very happy with Chafic's help while shopping for my new vehicle. He was respectful and patient with me. Would gladly recommend him to help my friends and family. new vehicle. He was respectful and patient with me. Would gladly recommend him to help my friends and family. More

I was impressed by the sales manager , andrew Goodsell. Good answers to all questions, even naive ones. The service team is excellent and courteous, but there was a problem discussed in response to an e Good answers to all questions, even naive ones. The service team is excellent and courteous, but there was a problem discussed in response to an earlier question - which cost me about $500 more than I expected on my last check up. Mini may be correct but there is an ambiguity that I would like to discuss. More

Was in for the first service call on my new Mini cooper S 2021. Work was done but why spend the money on a client service area when you can't even get a coffee and the TV has no reception, just saying. 2021. Work was done but why spend the money on a client service area when you can't even get a coffee and the TV has no reception, just saying. More

Very good service!It’s fast and professionnal!I love my Very good service! It’s fast and professionnal! I love my Mini Cooper S. I don’t want another car. Very good service! It’s fast and professionnal! I love my Mini Cooper S. I don’t want another car. More

Accessible from virtually every direction. Friendly knowledgeable staff who take the trouble to guide you through your repair/maintenance experience. I have over 15 years' experience with this dealers knowledgeable staff who take the trouble to guide you through your repair/maintenance experience. I have over 15 years' experience with this dealership and have always found the staff to be friendly, helpful and knowledgeable, ready to go above and beyond to ensure that the customer has a memorable experience More