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MINI Ottawa East
Ottawa, ON
57 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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57 Reviews of MINI Ottawa East
January 05, 2022
I was very happy with Chafic's help while shopping for my new vehicle. He was respectful and patient with me. Would gladly recommend him to help my friends and family. new vehicle. He was respectful and patient with me. Would gladly recommend him to help my friends and family. More
by Manon
Employees Worked With
Chafic Azzi
December 23, 2021
I was impressed by the sales manager , andrew Goodsell. Good answers to all questions, even naive ones. The service team is excellent and courteous, but there was a problem discussed in response to an e Good answers to all questions, even naive ones. The service team is excellent and courteous, but there was a problem discussed in response to an earlier question - which cost me about $500 more than I expected on my last check up. Mini may be correct but there is an ambiguity that I would like to discuss. More
by John
Employees Worked With
Andrew Goodsell at time of purchase
December 23, 2021
Was in for the first service call on my new Mini cooper S 2021. Work was done but why spend the money on a client service area when you can't even get a coffee and the TV has no reception, just saying. 2021. Work was done but why spend the money on a client service area when you can't even get a coffee and the TV has no reception, just saying. More
by Mark D
Employees Worked With
First oil change
December 14, 2021
Very good service!It’s fast and professionnal!I love my Very good service! It’s fast and professionnal! I love my Mini Cooper S. I don’t want another car. Very good service! It’s fast and professionnal! I love my Mini Cooper S. I don’t want another car. More
by j_sarazin
Employees Worked With
Tristan
November 30, 2021
Accessible from virtually every direction. Friendly knowledgeable staff who take the trouble to guide you through your repair/maintenance experience. I have over 15 years' experience with this dealers knowledgeable staff who take the trouble to guide you through your repair/maintenance experience. I have over 15 years' experience with this dealership and have always found the staff to be friendly, helpful and knowledgeable, ready to go above and beyond to ensure that the customer has a memorable experience More
by Dylan Thomas
Employees Worked With
Tristan
August 04, 2021
service was good and on time.staff was very service was good and on time. staff was very informative. gave us time to look around showroom. upgraded to newer vehicle)))) 2022 Countryman S al service was good and on time. staff was very informative. gave us time to look around showroom. upgraded to newer vehicle)))) 2022 Countryman S all 4 great deal and trade More
by schultz1338
Employees Worked With
Chafic Azzi
July 26, 2021
Good quick service. Very good knowledge of the car and well explained to costumer. I had to wait for the service but I am ok with that as I know I am getting quality well explained to costumer. I had to wait for the service but I am ok with that as I know I am getting quality More
by Rania
Employees Worked With
Not sure
July 14, 2021
Great service. A very professional and courteous team who fixed my car quickly and answered all of our questions. This was a great experience and I only missed having my car for 1 day even though I needed m fixed my car quickly and answered all of our questions. This was a great experience and I only missed having my car for 1 day even though I needed my windshield replaced after getting a crack in it from a rock hit while driving on the highway. More
by Christine
Employees Worked With
Sorry I don’t recall
July 02, 2021
Great service. Professional team. Johny was an amazing guy, pro in sales and very honest person and he is the one who made it happen. Thank you for the wonderful sevice and i will definitely recommend MIN guy, pro in sales and very honest person and he is the one who made it happen. Thank you for the wonderful sevice and i will definitely recommend MINI ottawa to my friends and relatives. More
by Roland.khalifeh
Employees Worked With
Johny and Mo
June 18, 2021
Zero stars. Brought my Mini Countryman in for repair in August 2019. I asked their service rep Carrie-Anne Plummer to submit claims under the Tire and Appearance package warranties I had for the vehicle. A August 2019. I asked their service rep Carrie-Anne Plummer to submit claims under the Tire and Appearance package warranties I had for the vehicle. Approaching 2yrs now as of June 18 2021. Carrie-Anne is no longer with Mini due to her mishandling of warranty claims in 2020. Left messages and spoke to reception several times in 2020. I tried to email Arty the manager but he ignored all three of my messages asking for followup. Now in 2021 was able to speak to the new service manager Christine on May 28th. She seems to be trying her best, I told her my warranties expire Nov 2021 and I really need this resolved, she said she would look into the claims with the body shop and let me know if they needed me to bring the car in or if they would file the claim and wait to hear back on approval. She said she would call the following week. Again, this was over 2 weeks ago as it is June 18th as I write this. I am on the phone yet again right now, and Christine advised me to bring my car to Mira at the body shop to take photos and they will submit the claims. Even with the pandemic, I simply cannot believe how long it has taken to get a response - TWO YEARS. Even actioning my warranty claims before they expire will still not settle this, it's basically just them doing the bare minimum of what they were supposed to do. I am completely over and done with Mini Ottawa. Please folks, if you value your money and time, take your business elsewhere More
by Hill
Employees Worked With
Arty Piatrou, Carrie-Anne Plummer, Christine
