MINI Ottawa East

Great service. A very professional and courteous team who fixed my car quickly and answered all of our questions. This was a great experience and I only missed having my car for 1 day even though I needed m fixed my car quickly and answered all of our questions. This was a great experience and I only missed having my car for 1 day even though I needed my windshield replaced after getting a crack in it from a rock hit while driving on the highway. More

Great service. Professional team. Johny was an amazing guy, pro in sales and very honest person and he is the one who made it happen. Thank you for the wonderful sevice and i will definitely recommend MIN guy, pro in sales and very honest person and he is the one who made it happen. Thank you for the wonderful sevice and i will definitely recommend MINI ottawa to my friends and relatives. More

Zero stars. Brought my Mini Countryman in for repair in August 2019. I asked their service rep Carrie-Anne Plummer to submit claims under the Tire and Appearance package warranties I had for the vehicle. A August 2019. I asked their service rep Carrie-Anne Plummer to submit claims under the Tire and Appearance package warranties I had for the vehicle. Approaching 2yrs now as of June 18 2021. Carrie-Anne is no longer with Mini due to her mishandling of warranty claims in 2020. Left messages and spoke to reception several times in 2020. I tried to email Arty the manager but he ignored all three of my messages asking for followup. Now in 2021 was able to speak to the new service manager Christine on May 28th. She seems to be trying her best, I told her my warranties expire Nov 2021 and I really need this resolved, she said she would look into the claims with the body shop and let me know if they needed me to bring the car in or if they would file the claim and wait to hear back on approval. She said she would call the following week. Again, this was over 2 weeks ago as it is June 18th as I write this. I am on the phone yet again right now, and Christine advised me to bring my car to Mira at the body shop to take photos and they will submit the claims. Even with the pandemic, I simply cannot believe how long it has taken to get a response - TWO YEARS. Even actioning my warranty claims before they expire will still not settle this, it's basically just them doing the bare minimum of what they were supposed to do. I am completely over and done with Mini Ottawa. Please folks, if you value your money and time, take your business elsewhere More

Worse service dept ever! Brought my car in at 8:15am I was the 3rd or 4th in line). I told the service lady that I was going to wait. An hour later I was told that an inspection found that the car, which was the 3rd or 4th in line). I told the service lady that I was going to wait. An hour later I was told that an inspection found that the car, which had only 2,000kms since it’s last service in February (9 months ago), needed $1,400.00 in repairs. When I told them I had a extended service warranty, they said they could not find a record of it. At that time (9:00am) I told them to proceed with the repairs regardless. Another hour later, they said they had found the warranty and they would inquire If the work was covered. The lady then came to see me shortly after and said most of the work was indeed covered by my warranty. She said the work would take between 4 and 6 hours. I decided not to wait and called my wife to pick me up. The service lady said she would call when the car was ready. At 4:15pm that day, I called service and they told me they hadn’t started on my car. I was upset! The service manager called me a few minutes later to give me nothing but weak excuses and BS (something about tires needing to be changed for other clients and much more not understandable BS. He then said my car would be ready by 10am the next morning and he would call me himself to come and pick it up. It is now 12:45pm and I have not heard from them. I called at 12:30 and could not speak to anyone. The answering machine was taking all calls. Mini Ottawa is giving BMW a bad name. My wife drives a BMW X3 (which she has had for 10 years) and was thinking of maybe getting a new mini or maybe a new X1. This incident, and others in the past has convinced us to shop elsewhere. No more Mini and maybe even no more BMW (given that when you phone BMW Canada about the bad service at the Mini dealership , they want nothing to do with it) Stay away from Mini Ottawa. They appear to be dishonest and incompetent. More

I just took my Mini in for servicing, (oil change and to verify a few concerns). They were extremely friendly, professional and they were honest. I would 100% recommend this place. Ken verify a few concerns). They were extremely friendly, professional and they were honest. I would 100% recommend this place. Ken More

If only there was a zero star option. 1st, the sale: the If only there was a zero star option. 1st, the sale: the sales guy lied about the comprehensive "paint ship and dent" coverage. He clearly stated it If only there was a zero star option. 1st, the sale: the sales guy lied about the comprehensive "paint ship and dent" coverage. He clearly stated it was anytime something occurred. It was only after I brought it in that I was informed there is a $2500 lifetime max...which is basically two parts of the car. xxxxxxxx. 2nd, service; with the exception of one minor interaction when the service guy from BMW was handling service at Mini, dealing with Service there is absolutely Horrible. As part of a recent insurance claim where they had to install a new roof, we got the car back with 4 warning lights on and a roof that would not open properly, then would not close at all. I called Mini and got nothing but excuses and xx. My wife loves her Mini, but after the last 2 years of dealing with these clowns, we'd never buy another one again. Shameful behavior and business ethics. More