Londonderry Dodge Chrysler Jeep

GREAT PURCHASE, GREAT SERVICE I recently purchased a used vehicle at this dealership. I was leery about dealerships because of the experiences that I had in Lacombe. This dealershi I recently purchased a used vehicle at this dealership. I was leery about dealerships because of the experiences that I had in Lacombe. This dealership was so totally different. Firstly, I met Jordan Wade, a salesman. I had a few issues with the car that I liked and explained what I expected. Jordan was most accommodating; as was used car manager Peter Small and his partner Andrew Quinones and Financial Director Justin Broyles. These folks worked closely together to address my concerns. They went above and beyond to ensure that I was happy with my purchase and they did not fail. I have never been treated as well as I was at Londonderry Dodge Chrysler Jeep. I am grateful that I dealt with these folks and thank them from the bottom of my heart for their concerted efforts. Well Done gentlemen!! and thank you so very much. More

High pressure sales, zero professionalism. I spent over 6 hours at Londonderry dodge with a friend who was looking for a new truck - everything was off to a great start, she was told she could I spent over 6 hours at Londonderry dodge with a friend who was looking for a new truck - everything was off to a great start, she was told she could get the truck she wanted within her biweekly budget - great! the issues started with the deposit they insisted she had to put down to show that she is a "serious buyer" (complete bs, if you aren't serious, you don't spend hours with a car salesman). They asked her what they needed to do to get her into the truck and this is what she asked for: - biweekly payments at or below $400 - a 72 month term (84 months being acceptable if necessary) - the above to include rust protection package, tonneau cover, and undercoating She put down the deposit - the salesman comes back from speaking with his manager and says he can do $430 biweekly over 84 months with everything inclided- awesome! Once she agreed to the terms, the dealership began the approval process and what a surprise - the payments were now going to be $75 more per biweekly payment because the salesman punched in a lower rate than what she was approved for. They told her this is the best they could do, and when she expressed that the truck was now out of her budget the pressure tactics started. The salesman and manager offered to buy us lunch (lunch was great, but of course it was never paid for because we didn't buy their overpriced truck) the manager and financial rep "pulled strings" to lower the interest rate (how nice of them) and finally got her to a point where she was still way over her budget. the manager offered her $1500 cash back (which would only be added to the loan - again how nice of them) so she could use it for insurance and lower her monthly costs for the year (awesome, what about the other 6 years of the term?). after stating she was nervous and uncomfortable and wanted to think about it over night the manager told her flat out the $1500 (which she would be paying back with the loan anyway) would be off the table completely if she didn't sign the same day. This is a 50 year old man pushing a 20-something year old woman to almost the point of tears - OVER A TRUCK SALE. I can't explain how happy I am that we left without buying the truck, Londonderry Dodge should be ashamed of the way they treat potential customers - pressure tactics are shady business, period. Bonus points: we went to another dealership after leaving Londonderry Dodge and my friend signed for a truck (one year newer with 10,000 less km for a lower price) and had all the paperwork done within two hours. The next day when she notified the manager at Londonderry that she found a truck elsewhere, he continued to pressure her via text offering to throw in "extras" if she came back and assuring her that no one could beat his offer. It got to the point that my friend had to tell the manager that she would be looking into harassment charges if he didn't stop texting her. Unless you like being pressured into paying too much for the vehicle you want, don't bother with Londonderry Dodge. I've never had such an awful experience at a dealership - these guys are 100% the high pressure stereotype slime-ball salesmen that people hate. Avoid at all costs. More

Don't waste your time! I went in with a price that was lower and andrew the from financing fought with me on the price and just constantly trying to push me to buy the truck I went in with a price that was lower and andrew the from financing fought with me on the price and just constantly trying to push me to buy the truck. after saying no, it was easy for him to tell me I wasted his time and his associate when I was the one waiting half an hour to just see the truck. I guarantee you, you will make the best decision by not coming to this dealership. if he just gave me a day to think about the numbers I would've gotten the truck but two weeks later its still there when he told me it would be gone the next day. worst dealership in the country. More

Easy. No Trouble Over the Phone I just bought my 5th truck there. Easy to deal with. Thanks for your quick and easy service. I liked the easy no stress as I bought it over the phone I just bought my 5th truck there. Easy to deal with. Thanks for your quick and easy service. I liked the easy no stress as I bought it over the phone on my terms. More

Be very careful! Would do anything for a sale, make sure you go with someone who would be a good sounding board before making any purchase. very unprofessional after p Would do anything for a sale, make sure you go with someone who would be a good sounding board before making any purchase. very unprofessional after promises made during sale when l returned it was a totally different story and from initial words. BE CAREFUL, l.would NEVER recommend this place. I kept being "persuaded" to leave a good comment on no them even after all this... More

Deal and Delivery I had a million questions and requests and all staff were great to deal with right down to the delivery. Henry the delivery guy delivered my 2018 Jeep I had a million questions and requests and all staff were great to deal with right down to the delivery. Henry the delivery guy delivered my 2018 Jeep SRT right to my door and made it an easy process. I’d definitely trust his delivery services again. More

Stress free and amazing service ! We visited and got Marc as a sales rep. Incredible ! He really connected with us and listened to what we wanted. We ended up seeing another truck we l We visited and got Marc as a sales rep. Incredible ! He really connected with us and listened to what we wanted. We ended up seeing another truck we liked at another dealer but within 10mins being there we rushed back to a Marc. And so thankful we did. Not only did we buy a truck that we liked but LOVED! Which we will be coming back after Christmas to purchase a second vehicle ! Shawn in finance your truly a miracle worker and saved us so much money today and in our future. And your a miracle worker to get approved for the second vehicle when other dealerships wouldnt fight to give me a chance to have my own. We can’t express how happy we are !! Thank you! We highly recommend them! More

Fresh Start From beginning to end, Kieth at sales and Paxton in finance and a few others helped me get off from what I wanted and into what I needed. Which turned From beginning to end, Kieth at sales and Paxton in finance and a few others helped me get off from what I wanted and into what I needed. Which turned out to be better in every way. With a payment that was very fair I thank them all for their helpfulness and patience. As well I was entered in to their 10k a day down payment give away through to Christmas Day (fingers crossed guys lol) but to everyone who enters I wish you the best of luck. I know we could use it (REALLY). Also the van is a complete hit because of the opportunity to transport all my kids and grandchildren who reside with their grandfather-me. The DVD player is a gift all on its own for the children. My grandchildren and children & I wish you all at Londonderry Dodge & Chrysler a very merry Christmas and happy new year. More

Great experience! Great car! Happy with everyone I interacted with at the Londonderry Dodge location. They made price promises and kept them. Treated with respect! Came in lookin Happy with everyone I interacted with at the Londonderry Dodge location. They made price promises and kept them. Treated with respect! Came in looking for a specific andvertised car which sold 30 minutes earlier. They found me a similar brand that just came in to the dealership and gave me a great price on it, Great customer serice. More