Londonderry Dodge Chrysler Jeep

they were able to appease all our vehicle needs They were on the same level w/us which made our decision on downsizing easier & in turn much smoother transition into our new used car They were on the same level w/us which made our decision on downsizing easier & in turn much smoother transition into our new used car More

The guys are awesome Just wanna say service is great atmosphere is friendly Fred our salesman was awesome, Chad the sales manager was awesome, Mike in finance was awesome, Just wanna say service is great atmosphere is friendly Fred our salesman was awesome, Chad the sales manager was awesome, Mike in finance was awesome, and Ben in service was awesome. I was really happy with everything. If you are going to buy a vehicle please go check out Lononderry Dodge they are a great bunch of people.👍👍👍👍 More

Great friendly service! The sales team are great. being from out of town they took the time to send me lots of pictures of various trucks for me to choose from. When I arrive The sales team are great. being from out of town they took the time to send me lots of pictures of various trucks for me to choose from. When I arrived the sales dept were very helpful in showing me my new truck, and the finance dept really took the time to show me every option available for my new payments. This is my second truck with these guys and I will be back! More

Good business Bought a great Jeep, hopefully good deal on long term, I had good assistance from sales agent Matt and manager Chad. Finance manager Mike got a good i Bought a great Jeep, hopefully good deal on long term, I had good assistance from sales agent Matt and manager Chad. Finance manager Mike got a good interest for me. Opportunities to improve (my personal view): - explain better about the $500 deposit - better checks on documentation presented to customer (pricing history was a wrong list initially, CarProof report not to be rushed and must be left with the customer (I did not get a copy), same with inspection list (I did not get a copy). Possibly the agent or manager go over all documents to be given to customer (a checklist is useful) - business cards should be a must from all dealer staff involved More

Very good I’m very pleased with work and how quickly my tire was fixed and I had 2 flushes They called with what was wrong and it was my choice as to what ste I’m very pleased with work and how quickly my tire was fixed and I had 2 flushes They called with what was wrong and it was my choice as to what step to take next NO Pressure More

Great experience Fred Brown is a wonderful salesman who provided my wife and I great information about the vehicle we were interested in and did not give us any pressu Fred Brown is a wonderful salesman who provided my wife and I great information about the vehicle we were interested in and did not give us any pressure to make a decision. The finance department also informed us on many options while not pressuring us into choosing any. Fred called us after we had the vehicle to make sure everything was great and asked us to contact him should we need anything. My experience at Londonderry was great and would recommend them to my friends. More

Lies! I went to go get my oil change and tire rotation done on my 2016 Chrysler 200S. I usually go to Capital Jeep (where I bought the vehicle) but I didn't I went to go get my oil change and tire rotation done on my 2016 Chrysler 200S. I usually go to Capital Jeep (where I bought the vehicle) but I didn't want to drive all the way to the south side. I should also mention there services were 'free' as I had bought a package which included a set number of oil changes and a set number of rotations. In addition, I have a nail in my back passenger side tire which has created a slow leak so that tire is lower than the rest. Normally, the dealership will check the pressures and fill them up accordingly. I decided to check the tire pressures a few days later after I had the oil change/rotation done. I noticed that the back passenger side tire was still low so I parked and checked - the tire with the nail in it was still in the same spot it was prior to the rotation - BUT i was charged for a rotation. They even mentioned they checked my brake pads and they looked fine (6mm left they said). Now I'm seriously doubting they even checked the brake pads because they had the nerve to tell me a rotation was done when it obviously wasn't. Luckily I checked my oil and they had changed that. I will not be back for service at Londonderry again and will continue to the 30min to the southside to Capital Jeep because at least I know when they say they did a tire rotation that it's the truth! More

Lies! I went to go get my oil change and tire rotation done on my 2016 Chrysler 200S. I usually go to Capital Jeep (where I bought the vehicle) but I didn't I went to go get my oil change and tire rotation done on my 2016 Chrysler 200S. I usually go to Capital Jeep (where I bought the vehicle) but I didn't want to drive all the way to the south side. I should also mention there services were 'free' as I had bought a package which included a set number of oil changes and a set number of rotations. In addition, I have a nail in my back passenger side tire which has created a slow leak so that tire is lower than the rest. Normally, the dealership will check the pressures and fill them up accordingly. I decided to check the tire pressures a few days later after I had the oil change/rotation done. I noticed that the back passenger side tire was still low so I parked and checked - the tire with the nail in it was still in the same spot it was prior to the rotation - BUT i was charged for a rotation. They even mentioned they checked my brake pads and they looked fine (6mm left they said). Now I'm seriously doubting they even checked the brake pads because they had the nerve to tell me a rotation was done when it obviously wasn't. Luckily I checked my oil and they had changed that. I will not be back for service at Londonderry again and will continue to the 30min to the southside to Capital Jeep because at least I know when they say they did a tire rotation that it's the truth! More

Overcharged by 1000 dollars Took my car there. They said the cost of fixing is 1000 dollars and charged me 200 bucks for diagnose. They manipulated the car and I noticed and push Took my car there. They said the cost of fixing is 1000 dollars and charged me 200 bucks for diagnose. They manipulated the car and I noticed and pushed the car outside the dealership and fixed it myself in their parking!! Called the manager a thousand time and left voicemails. No one got back to me. I will take my money back More

Stay AWAY!! Why oh why didn't I read these before going there. It was a Gong show from the word go. Called looking for the car advertised on Auto Trader. Not t Why oh why didn't I read these before going there. It was a Gong show from the word go. Called looking for the car advertised on Auto Trader. Not there any more but can get you another one--just what you want; in an hour from a sister dealership. Didn't want to make employees hang around on a Sunday late afternoon and certainly didn't want to have the over an hour drive to get home on a Sunday night. No problem I was told--will take no time at all. Car was what I wanted. Discussed the missing rear window wiper cover and a detail job. with three employee &.Was promised all would be fixed. Noticed that the engine had been shampooed. Computer froze and paperwork could not be completed. Leaving dealership at 8pm. Made an appointment for Tuesday eve. Drive over an hour--made it a bit early for appointment. That didn't matter we still waited an hour to get into finance office. Finally got paper work etc sorted out--on our way home again at 8:30 pm. Wiper not fixed. Car was not detailed. Discussed this with two more employees. Go to register it the next day and no can do.. It is an out of province vehicle. You need an inspection report. An appointment was made for the Friday a.m. and we were told three hours tops, so my husband brought it up. First they said struts needed to be replaced , then a rear tire, then an alignment had to be completed. They could do the alignment first thing on Saturday morning. Husband ended up borrowing a family members vehicle to get home. I called Service 7:45 Saturday a.m. It was in the line up I was told. They would call when complete. At 12:38 we get the call--will be done in an hour. Detailed and wiper fixed? Yes. Okay back into Edmonton we come. At dealership find out that it is not ready and they want to keep it till Monday. At this point I am so angry and want to walk away but know that I cannot. Why oh why did i buy this vehicle here. After telling our story again Raylene goes into the shop and comes out to say they will fit it in. Not holding my breath. Low and behold the alignment was completed at 3:30. Still no wiper cover and no detail job. They wrote on the inspection that they had shampooed the engine. No they did not --it was done before they even had the car on their lot. For the 6th time we were told the wiper cover would be ordered and in on Monday. Bring vehicle back and we will put it on. Nope-we will pick it up and put it on ourselves. Detail was not done--if it was, then they need to train their Detail person a lot better. It was semi- clean in the front area but the back seat and cargo area were not touched at all. As with a lot of the previous reviews state---STAY AWAY! More