London Kia

A NEW LEVEL London Kia has embraced a family like culture that makes being in the store fun, warm, and educational. Not only do I love each visit.. I consis London Kia has embraced a family like culture that makes being in the store fun, warm, and educational. Not only do I love each visit.. I consistantly bring family members and friends as they dont always understand my gratitude towards such a refreshing culture. Cudos London Kia. You've come a long long way.... More

Time Warp Frustration! We have 2 Kia's. An '05 Amanti and a '08 Sedona. First of all the gas mileage hailed by all of the advertisement is not even close to the mileage you We have 2 Kia's. An '05 Amanti and a '08 Sedona. First of all the gas mileage hailed by all of the advertisement is not even close to the mileage you actually get.....at least 25% worse on a good day. This service department runs on a clock that is very slow. On average a 45 min wait ends up being at least an hour and a half. I am waiting for the Sedona right now and nearing the 2 hour mark of a 45 min appointment. This is not uncommon. I went to check on my vans progress and it was sitting in the shop with no one around and no service reps available to answer questions for at least half an hour from when I first looked. Who knows how long it had been sitting there? The rep did finally show up and my service will be free but what an inconvenience and waste of time. A shuttle is available but the time quote didn't make it worthy of the trip home. Quality of parts is poor! The dealership claims a 4.6/5 rating but dealership ratings only gives it a 2.8/5. You be the judge. No more Kia for Me! More

Upselling services and unprofessional My auto battery died after two weeks of finishing the oil change. At the scene, I specifically asked the advisor whether I need to change my battery a My auto battery died after two weeks of finishing the oil change. At the scene, I specifically asked the advisor whether I need to change my battery and he said no. After my battery died, another advisor told me the oil change inspection does not include battery inspection unless I asked for an AVR. So the previous advisor was lying and I paid more than $700 for all the additional services he recommended while the additional maintenance is way cheaper at other local technicians. Avoid!!! More

Outstanding customer service Went into London Kia for a used vehicle spoke with Derrick who was courteous, patient and knowledgeable. We ended up going with a new vehicle 2016 Ron Went into London Kia for a used vehicle spoke with Derrick who was courteous, patient and knowledgeable. We ended up going with a new vehicle 2016 Rondo which we love. Jocelyn in the business office was amazing! The process was quick! Blake did our delivery and was awesome! The whole staff is super friendly and kind also very knowledgeable. Was acknowledged by all staff tht we encountered which was a great feeling. More

Thorough, Professional and Courteous This was my first time walking into a Kia Dealership so at first I was a little apprehensive based on the brand's past reputation. After 2 test drives This was my first time walking into a Kia Dealership so at first I was a little apprehensive based on the brand's past reputation. After 2 test drives (1 Sportage, 1 Sorento) its clear the brand has come a long way. The sales staff here was quite helpful. They're a young team that seem to have a very good culture. One of them pulled up a vehicle for me while I was showing my current vehicle to another. After a couple weeks I returned after my initial visit and went with the 2017 Sportage. Incredible automobile through and through. I highly recommend the product and the sales staff. Evan was especially helpful. He's a fellow Chargers fan!!! More

Lack of customer service Im not one of those picky customers i dont like to give a bad review unless its really bad Called in cause i was interested in making a deal I gre Im not one of those picky customers i dont like to give a bad review unless its really bad Called in cause i was interested in making a deal I greated them and all i get is a "yea" and a long pause asked a few questions got alot of attitude And it feels like they don't really care about selling tgeir vehicles Not enthusiastic at all Customer service is key for me More

transparent services! Purchased a used car and found the staff to be very knowledgeable, transparent, and a pleasant to deal with. Went in with certain expectations and al Purchased a used car and found the staff to be very knowledgeable, transparent, and a pleasant to deal with. Went in with certain expectations and all of them were met by the staff. A special thanks to Rob Nogueira who made my time at London Kia a great experience. Would recommend to my friends for sure. More

LIARS AND CROOKS They are the biggest liars and crooks in London. Last year we were quoted $1300 for something that was $400 elsewhere so we stopped going. Then we n They are the biggest liars and crooks in London. Last year we were quoted $1300 for something that was $400 elsewhere so we stopped going. Then we needed a part specifically from Kia and was told it would cost us $400 to have it installed when we were quoted $100 elsewhere! I am filing a complaint against them. More

RUN AS FAST AND AS FAR AWAY FROM HERE AS YOU CAN! The guys in the service department are the most dishonest, shady, misleading mechanics I have ever come across. They will exaggerate the work that "NE The guys in the service department are the most dishonest, shady, misleading mechanics I have ever come across. They will exaggerate the work that "NEEDS" to be done to your car. They will ALWAYS find something "wrong". They are rude, condescending and simply crooks. I will NEVER buy a KIA again and will be telling everyone I possibly can to avoid KIAs like the plague. This is their loss. More

Too many people want something for nothing. Shocked out the amount of complaints out here....I've been servicing my Kia Soul here for four years and have been treated with nothing but respect. P Shocked out the amount of complaints out here....I've been servicing my Kia Soul here for four years and have been treated with nothing but respect. Prices are a bit higher than you could find elsewhere, I'm sure, but the extra pays off in my opinion. Never had a single issue with my car since I've had it (12km new) and never had a single issue with the staff here. When I bring my car in, I am greeted by name with a smile and everything is explained to me fully. They always bring to my attention additional items that may need attention but I am never pushed into doing anything. This was especially appreciated during the 18 months I was out of work and just scraping by. Glenn is such a good guy - one of the best. Free wifi & coffee if you want to wait or take the shuttle with the wonderful older man (whose name escapes me) and get to/from work or home while your car is being fixed. Hope to not be in the market for a new car for another 5-8 years but when I do need a new one, I will be buying from Wharncliffe London Kia! More