London Kia

I bought this car new in 2014. Love the car but hate the dealer. Initially they were okay but this year the coninuasly overcharge. I will find a local non branded garage to mainta Love the car but hate the dealer. Initially they were okay but this year the coninuasly overcharge. I will find a local non branded garage to maintain my car. Always get overcharged when car in for service. They charge $130.00 just for looking at the car. I would understand this if you then would decide not to have the repair done, but no they just charge this anyway. Multiple examples. Bought 4 new wheels and they charged me for tire change and charged also for the new tires with rims. After discussing this they gave me $75.00 credit for a next service. Today just after I had my oil changed a month ago I asked them to look at oily leak that started after my car was in the garage (that can happen) there was a leaking connector at the radiator. The part was $39.00 before tax. They charged me $409.60 (after taking off the 75.00 credit I had from the last debacle. I almost spend over $6000.00 on repair this year for tiny thing. They calculate with a fork in stead of a pen. Although I have prepaid my oil changes for the life of the car, I will never go back there again. Don't buy your car here! More

I bought a used car on line from the manager. He sent me photos and full description. I pre paid for it (Big Mistake). When I picked it up the vehicle would not drive. The battery was dead and th He sent me photos and full description. I pre paid for it (Big Mistake). When I picked it up the vehicle would not drive. The battery was dead and the alternator was seized. I was told by the manager that it was my responsibility to get my new vehicle to drive. I couldn’t believe what I was told. I should have read their other reviews before I spent my money with London Kia. I will never do business with this dealership again More

Back in 2016 my wife and I bought a brand new Kia Rondo. although we experienced some difficulties, everything was covered by the new car warranty. This dealership was so very helpful, especially Glen The although we experienced some difficulties, everything was covered by the new car warranty. This dealership was so very helpful, especially Glen Therrien in solving the issue. More recently I've been dealing with Elyse Hegy and she has been professional, courteous, friendly and extremely helpful. To me, customer service is key and both Glen and Elyse have excelled. Plus, we love our car (now that the initial issues were solved). More

Sales rep Cara was very knowledgeable and very pleasant to deal with. Would highly recommend london Kia to anyone. to deal with. Would highly recommend london Kia to anyone. More

Brutal communication from this dealership. Bought a Kia sorrento (I think) back in November 2021. Traded in my 2018 ram truck for this car and was told it would be 2-3 months at the latest to Bought a Kia sorrento (I think) back in November 2021. Traded in my 2018 ram truck for this car and was told it would be 2-3 months at the latest to arrive. I’ve had to follow up with Tanner multiple times to get updates. Not a word from him unless I ask and every time I ask it gets pushed back without a single sorry for the inconvenience. His last response was Good news your car is coming in October 2022! He actually said good news. I couldn’t believe it. More

I bought my 2019 kia sportage in London kia wharncliffe and as always taking it there is a problem today changing the oil with 40,000 new brakes and even so I had to change them more than 500 dollars or bu and as always taking it there is a problem today changing the oil with 40,000 new brakes and even so I had to change them more than 500 dollars or but since I did not, Mrs. Elise Hegy wrote in My bill that I did not do it and now I lose the lifetime guarantee of the brake services and that I had to pay everything I was the worst customer service because when I bought it that the winter tires were free and lies They charged the customer service is the worst and if you do not pay what they say you lose all your guarantee More

Braden Johnson-Legar and Elyse Hegy Service advisor so unprofessional and rude! I will not visit there anymore worst experience! If you want to be humiliated and get ripped offf give them a visit! unprofessional and rude! I will not visit there anymore worst experience! If you want to be humiliated and get ripped offf give them a visit! More

Bought a new Sorento which had pre delivery dealer service. Could not start the vehicle today completely dead found the negative battery cable was completely loose never tightened down could lift it o service. Could not start the vehicle today completely dead found the negative battery cable was completely loose never tightened down could lift it off with ease. This was not rocket science should have been picked up on the dealer service More

DISHONEST, even is you get it in writing do not trust this dealership. I spoke directly with Ryan Brown, one of the principles, about my issue. I thought we had come to and agreement that London Kia wo this dealership. I spoke directly with Ryan Brown, one of the principles, about my issue. I thought we had come to and agreement that London Kia would honor the contract I was given when I purchased my new Kia. Their word, their sales contract and their service department are not to be trusted. More

Poor service. Warranty claim, was obviously put in the back burner from the start. They lost a new car sale due to the sad service dept back burner from the start. They lost a new car sale due to the sad service dept More